Patrick is extremely knowledgeable about properties in and around Fernandina Beach. He helped my…read moremom find the perfect home with his patience and diligence. I can't thank him enough for the above and beyond service!

It was such a pleasure working the Patrick. He is an extremely knowledgeable agent and helped us…read morenavigate the Fernandina Beach real estate market with our best interests in mind. Patrick was responsive and excellent since the first phone call. It was obvious that he had gone above and beyond to research everything possible about each property before we viewed it. Once we decided to purchase, he helped us every step of the way from negotiation to final closing. Patrick truly did not disappoint and surpassed every expectation we had for a real estate agent.

Great space for a party. Indoor and outdoor seating, multiple bars available...clean, roomy and…read moreclassy with friendly people ready and willing to help. Great yelp event as always. Thatnks to Rachel, the folfolks at yelp and summer house for putting it togwther

Good so far can't say anything until I am through a process. So far feeling is good agents work…read morehard to keep all parties involved happy. Knowledge of the area is great. Local relationships strong which help the process work easy and quick.

Jenny was incredible to work with through every step of the process. We changed our search criteria…read moreseveral times on Jenny, but each step of the way she was there to help guide us in the right direction. She went above and beyond to help us as remote buyers, and gave us peace of mind through the buying process. Cannot thank Jenny and her team at Summer House enough for helping us find our dream home!

Very happy with the help they offered. True customer service service. Thanks to them our closing…read morewas simple and we really appreciate it.

I had 2 houses under their care for a few years and it was a tough experience. The communication…read morewas awful and every time I asked for more communication it was explained to me that isn't what the other clients want. After leaving from them and having some one else go through the houses they were in utter horrible condition. I had so many repairs to make that were never addressed and the yards were absolutely destroyed. There was no attention paid to any of these properties. I would recommend any other company in town. Steer clear of this company.

We recently purchased a new home in Fernandina Beach. We are from out of state and therefore were…read morenot able to use it as much as we would have liked. So we decided to rent it out for long term rentals. We chose ERA realty. The first few renters worked out well. We then decided to accept an offer to rent to a family for a year. We thought all was good until the end of the rental period allowed us back in our home! Boy were we wrong. ERA was supposed to send maintenance over once a month. If they have done this they would have seen the deplorable condition of our less than 2 year old home, however maintenance was not allowed in the house by the tenants for several months. We ended up having to have furniture and floors cleaned l, walls and doors touched up and a rug replaced. i Would not recommend anyone placing their home in the care of ERA realty.

I'd give 0 stars if I could. I have been calling since August 2024 regarding the status of my…read morerefund. I paid a $50 deposit for a pool key which I returned August 27th. They took my forwarding address and I never received the deposit back. I've sent emails, and called dozens of times. Every time the calls go the same way "this is the first I'm hearing about this" or "we will look into it and call back". No follow up has happened. Petty to steal $50 ESPECIALLY from active duty military while they claim to be military friendly. No surprise their average is 1 star. Don't use this company. If you're thinking of renting with them, run the other direction. Absolutely despicable.

Rented from them left my house when I vacated in immaculate condition. They stole 75% of my…read moredeposit from me. Stated it was cleaning fees there is no way you can keep $1100 in cleaning fees! They even charged me entry door mat, wtf does that!! I've rented for many years never had a property management company put me thru what they did. There real estate agents are not very friendly, pushy and won't ever use them. They also operate under cover stone property management I believe

The beachfront condo we stayed in was absolutely beautiful, well cared for, and updated. Upon…read morearrival, it was clean (no sign of sand) and well stocked (even having new dish soap and sponges- which for me is a must). The top floor has stunning views, and our kids loved having their own space. The condo is just a few steps from the bridge to get to the ocean. You can hear the ocean waves from the condo. There is a washer and dryer and a large patio, as well as a deck in one of the upper bedrooms. Chasta was super responsive and accommodating. We had the perfect trip and will definitely use Moore Rentals again.

I can't say enough of how impressed I am of Moore Amelia Island Rentals for their excellent…read morecustomer service and stunning vacation rental options! We would highly recommend!"

Let me begin by saying we had 5, yes 5 different contracts on the selling of our home in Yulee, FL,…read morethrough no fault of our own. All issues were related to the buyers. You can image now frustrating it can be for sellers especially when you're days away from closing with one of the 4 buyers, to find out we weren't going to close. :( However, Adele always put our mind at ease and communicated with us whenever we had new information in the process. She offered options for us and advised us. She always reminded us that we could chose whichever option made the most sense to us. However, I always asked what she would do. :) I feel like this was a long process to get to the closing table, but she was always patient and understanding. She let me vent when I needed to as well. She also used her own props for staging of the home. We had already moved out of the property so it was bare bones before adding her special touches. She also helped us research contractors that would do some repair work for us, if the sellers requested it to be done before closing. It was a pleasant experience and I'm so glad we have made it through to the finish line. I'd use Adele again if I had to sell a home. This market is tough right now but she never lost faith.

With over 13 miles of beaches, along with an amazing Historic District, my husband and I knew…read moreimmediately that we wanted to be a part of the Amelia Island experience! So, we started our adventure by searching for a local realtor who specialized in the area. We came across Adele, who was so intelligent and professional throughout the entire process. We were truly thankful that she took us on as her clients. Although rated as one of the top realtors within the area, we *always* felt like priority #1. We'd done our research, and were prepared with location, goals, and price; however once Adele stepped in, we felt the presence of a well-seasoned, educated professional and were beyond happy to have her in our corner. Adele went above and beyond throughout the entire process. She proactively gathered information, delivered it to us, and had a path moving forward on the next steps in order to execute a great investment for our family. Adele's down-to-earth and positive nature made securing our first investment property in Amelia Island a dream come true! She always had her boots on the ground, was great with timing, and extremely knowledgeable. Not only did Adele know the market, but she also had unbelievable connections in the area that she was able to pass along to us. Anything Adele touches, turns to gold. We are so grateful to have worked alongside her, and we would 1,000 percent recommend using Adele as a realtor!

UPDATE: As of June 16th, 2023, Galphin attempted to take funds out of our checking account without…read moreany prior authorization. By using the checking account connected to our renter's portal, she tried to force us to pay another month's worth of rent that we informed her was in escrow until she fixed the number of problems we had. Not only is that our legal right as a tenant in Florida, but it is against the law for a rental company to set up unauthorized payments when the renter has informed them that rent is being withheld until they fulfill their legal obligation to maintain livable conditions. They are also forbidden from collecting back rent. Original review: This is single-handedly the worst property manager I've ever had to deal with. The new owner has made her career out of gaslighting and avoiding problems in the hopes that no one calls her out on it. She tries to blame it all on the previous owner, but it's been over a year since she has taken over the business and she has refused to fix a single problem. The front door to our house has a constant stream of water coming through every time it rains, flooding the entire first floor. There is a busted water pipe on the second floor that seeps into the room below it - which you can clearly see from the way the ceiling bows under the weight of the water - and she tried to blame us for an excessive water bill while refusing to fix the pipe. The house is absolutely full of mold to the point where my own doctor threatened to call the health department. The front door doesn't even shut all of the way, you have to hold it in place and turn the lock so the lock holds it shut. Instead of fixing ANY of this, she ignores phone calls and maintenance requests while telling you she wants to increase your rent. The best part is that she said that she is demolishing the house and she still expects the carpets to be completely cleaned/replaced in order to get the security deposit back. The house is being torn down. Three families on this property are being kicked out because they want to destroy the house, yet they still want the house professionally cleaned to get the deposit back after a year of actively violating the lease agreement. Do not rent from these people.

Unfortunate. These people don't seem to realize that people's lives are impacted by them not…read moreshowing up. Reached about about a rental they listed about 1 hour before. Left a message "Can you let me know when the home is available and can I see it" also sent a message through the app with the same questions. - No reply Called 3 days later, got the message system again. Asked the same questions, "would like to see the place" and "if it is rented, please let me know" - No reply Called 2 days later (unfortunately a message again). This time left it for the owner. Let this person know about my previous 3 messages, please let me know if this home is available to see. Guess what?!?!?! No reply. It is a shame. I simply wanted to know if this home was available. If it was not, simply send me a message or text letting me know. I can see whey they only get 2 stars on here. Bad business in a small town. Jack

We turned our residential condo over to Chaplin Williams in 2017 to the wonderful (then employees)…read moreSabrina in the office with Lee being the man involved in the field with the issues. Unlike some of the reviews I have read we had wonderful, responsive and trusting experiences with those specific folks, but they have since left and moved on. In our now 7th year of this management our tenant moved out at the end of May 2024. In past experiences, Lee had communicated to us regarding potential folks already willing to move in, well before the prior renters last day. Because of this, I called into the office on May 28th, 2024 asking for status. I was told they had showed the condo to 4 people but no one was interested, the prior renter was very clean and that the cleaning company would be in on June 3-5 to do final cleanup and inspections would be done as well. On the weekend of June 1-2 after the renter had moved out, I went to Chaplin Williams website clicked on Owner and opened up a maintenance inquiry asking them to let me know when the cleaning was done so I could reinspect, as I had gone into the condo on June 1st after the move out and found it to be quite dirty. By June 4th I had received zero acknowledgement from Chaplin, as to my maintenance inquiry , called the office at 8:35AM and got the rude answering service person who told me I'd have to call back at 9 (even though online it said they opened at 8:30AM) so I reached out to the owner instead asking her to get me feedback. Later that morning an employee called me back ,after the owner spoke with her I presume and she told me they had not received a single maintenance inquiry from me and that the office did indeed open at 8:30 but she hadn't transferred the calls. Told her I did definitely send and then began to tell her how I sent it and she was completely unaware that her employer had a website that allowed owners and others to place a maintenance inquiry. She began to say she had nothing to do with the website becoming defensive and I told her I never once blamed her for this, as it was clear she didn't create the website and she had not been trained to look in this spot for inquiries. I never did get a response back from that inquiry request. By June 8th after hearing zippo I went to the condo myself with my husband. It was clear that someone had been in "to clean" as they bought a shower curtain and just pulled it closed and took the foil out of the bottom of the oven. There was still crud in the tub and mold on the tiles, still crud on the outside of the fridge, still specs of dirt in the bottom of the fridge, dirty butter holder in fridge, dirty cabinetry, filthy inside oven, no wipe down of the washer and dryer, dirt in the medicine cabinet and kitchen cabinet insides, filthy exhaust hood, no base board or door wipe downs and more. On June 10th I sent email to the owner and the office saying we were totally unhappy with the lack of cleanliness and that we personally would clean it and to stay out of it until I told them it was cleaned and we expected compensation for needing to clean. I was told by the employee that the fridge had non -removal rust, the tub was plastic and couldn't get cleaner and the oven was already cleaned. The owner offered to clean it , but I told her I would do. On June 11th after I sent the office and owner an FYI email saying I am meeting a painter on Saturday June 15th as I think the condo needed painted, I received a call from an employee stating we need to cancel our mutual contract, no 30 day notice like the contract signed on 3/31/17 stated that was required, and I proceeded to say I never said I was interested in canceling the contract and then when she proceeded to tell me "I was rude" and it should be cancelled and I hung up on her and notified the owner. The owner sent a text agreeing the contract should be cancelled, as they weren't meeting my standards. On June 12th I spent from roughly 9:30AM until 2:30PM cleaning the place. The crud was removed from the fridge, the crud and mold was cleaned out of the tub and tiles, the oven was hand cleaned and then I ran the oven self -clean feature on it and all the other needs as listed above and more were done by me. I also had to ask where our microwave was and then the prior renter brought it back to me at the condo, as I was cleaning it. Later that day the employee reached out to say I could come to their office on 6/13/24 after 3 and pick up our keys and money. This is a case of a company that accepts mediocrity, does not communicate properly and efficiently, is unaware of online tools available to their client base, has sub -par low standards as it speaks to expectations of cleanliness and instead of listening and understanding a customers legitimate needs and frustrations ,accepts the hurt feelings of the employees being escalated over instead and then allows a cancel of a contract before a required 30 day notice over taking care of a customer.

As homeowners Chaplin Williams has been managing our property for 16 years. They are worthless…read more No communication other than a rent check every month. They suck you in once they get renters in your property and never follow up on any pics or updates on the property. They are supposed to send pics once a year to show the property in being maintained. I drove from Nebraska to Florida to check on the property myself and walked away with a list of things to be addressed. Not sure what I'm paying them to do. I get letters from the HOA with violations which Chaplin Williams should be handling. Such as pressure washing and fence repair in the property. Still clear. Find a more reliable company.