I wouldn't even give this place 1 star. Extremely disappointed. My husband, best friend and I were looking for a great place to celebrate Halloween. We don't go out often because we are parents. So we wanted to go "all out". We saw a flyer for shrine for Friday night Halloween party. On the flyer there was a Costume contest advertised. We made our costumes, and spent a lot of money doing so... we thought this would be a perfect match for our hopes of an amazing, stress free, fun night out. We reserved a VIP table which was supposed to include one bottle. When we called, we were told the table we selected would be around $300 which included the table, bottle, and bottle service. We arrived at about 12. The man at the front door sassed us about our ids. (Unprofessional) we were then sat at our table in which we waited over 30 mins for our bottle. (Unprofessional) The "bottle GIRL" was a snob. She was around anytime we pulled our money out but disappeared when it went back in our pockets. The bottle we thought we were paying $300 for ended up being $380. We kept asking bartenders, hosts, bottle girls when the costume contest was and what were the terms. Every person answered "I don't know". (Unprofessional). All of these things were unprofessional, but we were trying to have a good time so at the time we brushed it off. When the bottle was brought to us it was already open. (I have never in my life paid +$300 for a bottle that was ALREADY OPEN) again, we didn't mention it because we were just trying to relax and enjoy the night. We each had 2 drinks totaling in 6. Mind you the cups are small (I would say regular size) for a bottle that big we should have been able to pour WAY MORE than 6 of those cups. We went out to the balcony to smoke, bringing the bottle that we paid $380 for out with us. Right away, another "girl" came up to us, very rudely telling us we weren't allowed to do that and snatched the bottle out of my hands and disappeared. When we went back to the table, our bottle was EMPTY. A VIP table next to us, walked over and said "hey we're leaving, we paid a lot for this bottle but have to leave now, would you like it?" Of course we took the offer. Within two minutes, our "bottle girl" came up to us and snatched this bottle out of my hand as well. She said "where did you get that?" We answered with truth that it was paid for and given to us. She got VERY EXTREMELY NASTY AND RUDE, and answered "well you can't do that and I need to take it from you". When I asked "why what's the problem?" She AGAIN got very nasty "because I said you can't" she then rolled her eyes. Grabbed our empty bottle sitting on our table and walked off with BOTH bottles. The "manager" was standing right next to me as his nasty little employee was going on her rant. When the bottle girl walked away, I turned to him to explain the situation. I believe his name was Benjamin. He said "let me see what I can do for you I will be right back". We stood there for about 15 mins, with no drinks, no bottles, and decided we weren't going to be helped and we decided to leave. When walking out, mr. Manager was standing at the door laughing and chatting away. I very politely told him we would be leaving and never returning due to the lack of customer service. He handed me his card explaining "I'll hook you up, next time" what a joke. Spent well over 1,200 for ONE NIGHT. And has a total of 6 drinks, nasty attitudes, snobby attitudes, and I had a sense that every employee in that place felt and acted they were above the customers. I was disgusted, disappointed, turned off, and I could have put everything else under the carpet except that ONE bottle girl. Her attitude was so terrible that she was the reason we left, and will NEVER return. Who pays $380 for 6 drinks. NEVER IN MY LIFE AGAIN WILL I RETURN HERE. Our bottle girl was tipped minimum gratuity. Which I believe was around 60$. Had she been respectful, and good at her job with great customer service we were planning on tipping $200. We had a lot of money that we planned to spend (that we saved for weeks) this night, but her nasty disgusting attitude and sense of entitlement got her the minimum tip. Mohegan is WAY BETTER! always great customer service and you get what you deserve. Also, keep in mind, they definitely false advertise on the flyer just to get people in the door. read more