I took there both of my pets (hamster and guinea pig). I was very happy with reception and the vet…read morehimself. They correctly treated my animal, one of them was nearly dying and they saved him. The hamster lived another 1.5 years. They let you in without any questions, particularly in emergency. The prices are reasonable too. If you love your animal, you will take him where they really care and that's why I keep coming back in case there is any issue. Definetely 5*****.

This is a very modern and up to date veterinary centre, purpose built within the last few years…read more There is a large car park and wide automatic doors making access very easy for everyone. There is a spacious waiting area with comfortable seating and a range of items available for purchase, such as food, leads, pet carriers etc. The vets are qualified to deal with the usual domestic pets and more exotic ones. They do their very best for every animal and are understanding and compassionate towards pet owners/lovers. This is a veterinary service of long standing in this area, having move just a short distance from their original premises, and they serve the community very well.

Have been registered here for two years and have not lost a pet under their care, I keep exotics so…read morehave been to quite a few vets trying to find the right one, anyway, safe to say they are very thorough and very helpful.. They even treated my poorly budgie and had knowledge if less popular animals like African pygmy hedgehogs! The bill is never cheap (when are vets cheap) but definately worthwhile going to them rather than other vets I have found in Kent...

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

They have declined dramatically in their patient care over the last 3 years I have taken my pets to…read morethem. And if you have an exotic animal I would avoid this vets. In December I was quoted £600 for an operation In two places on the guinea pig. I agreed to go ahead with the operation until the vet ( who since left the practice) called me to say we could half the operation as the biopsy was inconclusive. Four months later I went again as the most concerning lump had grown a little bigger and was causing her discomfort, only to be quoted close to £1000 for exactly the same operation. A price difference well beyond normal inflation. They conceded to charge the lower price for the operation without apology and the aftercare was not good. Although I did my best to clean the most major wound every day and to make sure her living place was as hygienic as possible, I was made to feel like I was the problem that she was chewing her scabs and causing herself ongoing bleeding. The vet who operated Jon her was absent much of the time so I saw a fear mongering locum which resulted in two emergency visits as the wound got worse to different gets because of the absence of the vet who operated on her. One time I drove to London because I was told no vet was at trinity and the more local vet would charge me as a new client. The one in London wouldn't. When the vet in London charged a new customer price and realised I'd been referred they suggested I ask for a compensation from Trinity. However the staff who had had that conversation over price had not told the truth about what they had said to me and the conversation conveys in the email was entirely different. They said the would contact the vet in London to say I was coming but I arrived there and was nearly turned away at the door as that vet knew nothing about me coming fortunately they had space to see me. This catalogue of failures by Trinity vets shows a marked decline in Thier service. They used to be excellent. And the dishonesty of the staff upset me the most. They used to have at least three exotic vets and now appear to only have one. Mark is good and your pet is in the best hands with him, but he is only one man and cannot see to urgent problem since they used to have about 3 exotic vets there but now only have one. When my pet finally saw Mark again. The wound which other gets around Kent had labelled a serious concern, turned out to not be a problem and there was a very simply solution to aid the healing. But as you can imagine. One exotic vet in the practice is not ideal. Furthermore they don't respond to emails in a timely manner so if you have worries about your animal they won't put your fears to rest. The way the gaslight the concerns of thier clients is abysmal. Vets avoided. I'm now looking for a new exotic vets in case of needing them for one of my other two pets....

The number 1 practice in the South East in my opinion. They can deal with anything, not just cats…read moreand dogs. In an area of notoriously poor veterinary centres, Trinity stands head and shoulders above them all. Brilliant in every way.

I have nothing but praise for this practice..!!! Great service and realistic prices...would…read morerecommend highly!!!!!

We have taken all manner of creatures large and small alonf to this vets practice and they never…read moreseem surprised: we've even brought poorly hens in! Just what you would expect from a local, rural practice really. The staff on reception are always very personable and there is an on site grooming service available. Whilst both vets are extremely knowledgeable I have to say that I have found the female vet, on occasion, to be a little overly clinical.

I don't often write reviews but feel that this is a good way to show all the staff at The Animal…read moreClinic how much my husband and I appreciate them. In the short space of time we have been visiting The Animal Clinic everyone has been welcoming, understanding, friendly and knowledgeable. Sadly, we lost our first puppy very early after he was hit be a car, The Animal Clinic we so thoughtful, caring and kind to us. I remember saying to my husband, I'm so glad we found this vets as they have been great with us. Happily, we recently rehomed a puppy and again the staff have been brilliant. I cannot praise them enough. Initially, I chose The Animal Clinic because of practical things ie free car parking, easy access and clean, modern building, but since visiting them they have surpassed all expectations. Thank you to all the staff and keep up the great work you all do!

From the owner: The Animal Clinic is a vet run and owned veterinary practice that sets high standards of care for…read moreour patients, owners and our team. Your pet is part of your family and we want both you and your pets to feel part of ours. We offer a full range of premium pet services from routine preventative care to emergency surgery. Our large number of services include high quality digital x-rays, powerful ultrasound and surgery facilities.

I had to rush my pet rabbit here one Sunday with fly strike. The vet that saw her was very…read moreknowledgeable and I returned a number of times for follow ups. The services are pretty expensive but that is what you pay for to have vet services on a Sunday.

Having spent over ten years at this vet without any trouble we found ourselves with a £700 vet bill…read moreto have our cat tested when she had upset stomach and a wheeze. Worried for our cat we reluctantly consented, only to be told that she actually had gastroentiritis. We were of course pleased that she was OK but when we put our concerns in writing we received a very rude letter back from the so-called 'customer service manager' who told us she should have raised concerns in person not via a letter and that she had sent our documents that we would need to move surgeries! Disgraceful 'professionalism', avoid at all costs.