Amazing place to shop for major appliances! I would highly recommend this company for a quality…read moreexperience. Show room was recently updated and looks great.

If you're planning to shop at Brother's Main....DON'T!! RUN AWAY AS FAST AS YOU CAN!! Let my bad…read moreexperience be a lesson to you. Save your money and buy direct from the manufacturer, or anywhere else, rather than going with this uncaring retailer, who sets policies that make returns or exchanges an impossibility without it costing you! 1. Went into the store to purchase a washer and dryer. Took the quote provided hone and later called to ask questions and place the order via phone. We were adamant about having a steam option on the dryer we bought, and we learned the dryer we looked at did not have this function. So, instead we upgraded to the next model up to have the steam. 2. We informed the salesperson that we were moving into our new home on August 8th, and they were able to deliver on August 9th. The quick delivery is why we purchased from them. What we were NOT told, is that they have a 48 hour policy for returns. Because we JUST moved, it took us longer than 48 hours to even try the washer and dryer. 3. On our first use, we noticed the problem with the dryer first. Oddly, there were little black hairs inside the dryer. It crossed my mind that maybe they had been used previously, but I set my thoughts aside. We set the dryer on the steam option. Within minutes, water was pouring from the front of the machine, leaking down the front and creating a puddle. These machines are Whirlpool, btw, which will not be a brand we'll be buying again. 4. Called Brother's Main and informed salesperson of problem. Salesperson told me someone would call to set up an appt to look at it. I was led to believe that the manufacturer would be coming to look at it. First, no one called to set up an appt. I called several days later to follow up, then I was finally called to set an appt. But rather than setting up Whirlpool looking at it, they sent their own delivery guys. They looked at the dryer, determined it was defective, recorded his report on his phone, then told me I'd receive a call for next steps. No one called for days again. 5. In the meantime, we learned that the washer was not filling with water. The only way we could fill the washer was to add water to it manually with the internal spout. So again I called them again. My salesperson was not working so I ended up talking to another salesperson. I feel I was being civil, but it was obvious that no one really wanted to have the hot potato land in their lap. I was told that because I was outside of their 48 hour policy, the only recourse was to have Whirlpool come look at the dryer. This is when I learned that it was only their installers that had come out to look at it the first time. I was told Whirlpool would have to tell them the machines were not working, otherwise they could not return them and get THEIR money back. This is also around the time I was informed that either way, if I return them now, I would be paying Brother's Main a 25% restocking fee. Yes, you heard that correctly! A fee to return a washer and dryer that do not work, that I bought, supposedly, brand new, and have owned less than 2 weeks and cannot use. I'll also add that these appliances were completely out of stock and would not be replaceable until October, but that they would not want to take them back after we have them for two months. 6. I waited for Whirlpool to call. They didn't call. So I call Brother's Main yet again, and finally, Whirlpool called. Bit Whirlpool could not schedule us for nearly a week. So, in my frustration, I decide that I do not want brand new, REPAIRED machines. If I wanted to buy refurbished machines I would have done that. And something refurbished should not cost full price. Because I didn't feel good about any of this, I called Brother's Main and asked them to schedule pick up of both the washer and dryer. I was reminded of the 25% restocking fee (unbelievable this was the priority). I agreed and said please let's just get rid of these so I can move on to a working washer and dryer. I was told someone would call to set that up. It is now several days past that time, and no one has called. 7. So... I call Brother's Main AGAIN. These people may hate me by now, but I'm just a dissatfied customer trying to advocate for myself. And at this point, I'm not thrilled with how my problem has been handled. During this time, I never once received a call from customer service. Instead, I was told they are too busy and too short staffed to call me. I asked if I could get the number to reach out myself. No answer. Am I surprised? Not at all. I then asked again for the appliances to be picked up and I was again reminded of the 25% restocking fee. 8. My problem remains unresolved. I did however promise them that I would write this review. They didn't show an ounce of care or concern. I was even told, well, they don't make appliances like they used to. But whether or not their employees care, I'm letting my scenario be known so others can beware and avoid this nightmare.

Felton's is wonderful! They are very reliable, knowledgeable and responsive. They have serviced…read morevarious appliances of ours over the years and we will continue to go back to them if and when needed! Great local business with friendly staff.

I have shopped at Felton's my whole life and my parents did. I went in last November bought a…read moredishwasher and a refrigerator. not realizing these items were so new the didn't have parts for them yet. The refrigerator had a bad water leak. I'm very disappointed with the service I have gotten with the individuals answering the phone. They didn't seam to care if you didn't have a working refrigerator. The gentleman that came to look at the refrigerator was awesome All the guys that delivered installed and repaired are awesome. Because they didn't know when a new part would be made they replaced the refrigerate. Now the the compressor died. Felton's maintenance came told whirlpool the problem and determined there was freon leaking Also. Two weeks later an outside contractor for whirlpool came looked at it and said yep compressor is bad. Was going to leave and I told him to check for the leak which he wasn't going to do. I told him I didn't want him to come back to check it another day seeing he wasn't here. He detereined there was a leak and he fixed it. Then told me the compressor is on back order no idea when it will be available. Felton's give me a loaner refrigerator so I have two refrigerators in my kitchen dining area. To top it off the dishwasher I purchased the same day as refrigerator has also died control panel and the motor for discharging water died. The motor got fixed but control panel is on back order. I have two appliances that are under 6months old not working. My frustration is Felton's just say it's not our problem anymore call whirlpool I spent a lot of money on these two appliances and will take time to pay off. Thought they were different then other businesses but I guess I was wrong. Very sad and disappointed.

As I mentioned in my earlier review, I opted to pay $40 more for a microwave than an online offer…read morebecause I wasted to build a relationship with a local vendor and the service that came with it. Well, that decision recently paid off. A gasket in the door recently started to fail. I called Grand and they immediately put me in touch with their service vendor. Within a week the vendor stopped by, looked over the unit, determined that it needed a new door and ordered the part. He will be here in a week to replace it. I LOVE how simple this situation was to resolve. Several years ago I purchased a refrigerator from the online service of a big box store and replacing the damaged-on-arrival unit was a 4-month nightmare. Grand Appliance reminded me that shopping local is such a good idea. THANK YOU!

Please do not buy from this store, and if you do, don't bother with the AllState additional…read morecoverage. Terrible customer service, and less than a year later a no-frost freezer theoretically still under warranty with ice dams but can't get it fixed. I have the AllState extra protection and cannot get an appointment scheduled either through Grand or AllState for someone to repair it or at least look at it. This was bad from the beginning. I walked in knowing the freezer I wanted, and Chris Chappell just had to write up the $1K order. When delivered, they set the door up on the wrong side. I called Chris's direct line (according to his card - and on a day he was working, also according to his card) and left a voicemail message. He never called back. I called customer service. They basically said this was my problem that I would be charged for so they forwarded my call back to the store. (The black hole from which calls are not returned.)

This business was recommended to me by two customers but it fell way below my expectations.read more

Great customer service and pricing. We did some shopping around and found that Lucy's price matched…read moreand discounted the price of other stores. Sales person was very helpful but not pushy. She alllowed us time to look around and discuss our options. Will definitely go back and refer others for appliance needs.

I had a problem with my refrigerator during a recent holiday weekend. A serviceman answered my…read morecall on the holiday, even though he was on vacation. The defrost cycle on my refrigerator malfunctioned and there was no cooling in the freezer or the refrigerator. The serviceman told me a step by step procedure to follow to get the unit back into service. The problem was solved and the refrigerator has worked properly since then. I called at a later date to thank them for the beneficial service provided on a holiday. The help I received was very much appreciated. Few people give that kind of service in the present society. If a problem arises in the future, they will be my first choice for appliance repair service.

My wife and I walked into grand appliance not knowing what to expect and were surprised by the size…read moreof the store and selection of appliances. salesperson Doug was attentive and helpful. I would recommend it to anyone in the McHenry county area

The salesperson was very soft spoken which made him difficult to understand. The rules for delivery…read morewere confusing. The transaction was very efficient other than those small things. Will post later after delivery and testing the unit.

The technician Dan was Awesome to say the least, so thorough and knowledgeable of course with 40+…read moreyears of experience and very polite and respectable too. Thanks Dan

Update: I had the opportunity to speak to the owner Dan and he was fantastic. Dan addressed our…read moreissues and that this is not the level of service they strive to provide. He went above and beyond to resolve the issues and make everything right. Happily going from a one star review to five stars and we will use them again. Thank you, Dan! We've had Leonardi out for two appliance repairs in the last four months, and we won't be using them again. The first visit was for a dishwasher that had stopped getting the dishes clean. After a $300+ repair, it leaked the very next time we used it, causing over $2,000 in damage. That repair should never have been done, and the technician should have advised us to replace the unit. We gave them the benefit of the doubt that he did what he thought was best and called them back for a dryer issue. This technician said nothing was wrong, yet the problem has continued. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.

We purchased a front-load washer from Kevin's several years ago. I have been very happy with the…read morewasher, but last week the drain pump went out. (Normal for a washer with this amount of use.) Kevin said they could be there in 3 days, but when I asked them to put me on a list if there was a cancellation because I had 8 people coming for the weekend, he sent Jeremy out within hours. Reasonable service charge, quick repair and clean-up, and it's fixed. VERY HAPPY!

I wouldn't ever buy a washing machine from them. I purchased a rather high priced maytag Bravos xl…read moreand the dn thing has never worked. I called a week or so after getting it and got the run around about returning it or getting it repaired Needless to say I still have it and it doesn't work at all. It's garbage. It doesn't clean anything. If it gets enough water to clean they don't move, if they move there's no water to clean. It's a joke, waste of money, water, electricity and time. You would be better off buying a new one. I have NEVER been able to actually get a load of clean laundry out of it.​

Spectacular service combined with great products and an ethic of recycle and reuse. We purchased a…read moreWhirlpool washer and dryer that look and operate great. I will recommend and return when I need to replace any home appliances. A Great Local Business, Period. Thanks Affordable Appliances!

Wayne and his team are outstanding. I found the perfect gas dryer for my home that actually matches…read moremy current washer. The prices are very reasonable. The customer service and delivery was flawless. I will be buying a microwave over my oven from Wayne and a washer if and when I need one. Just a great place to shop and very honest. I highly recommend Affordable Appliances in Lakemoor.