I have shopped at Felton's my whole life and my parents did. I went in last November bought a…read moredishwasher and a refrigerator. not realizing these items were so new the didn't have parts for them yet. The refrigerator had a bad water leak. I'm very disappointed with the service I have gotten with the individuals answering the phone. They didn't seam to care if you didn't have a working refrigerator. The gentleman that came to look at the refrigerator was awesome All the guys that delivered installed and repaired are awesome. Because they didn't know when a new part would be made they replaced the refrigerate. Now the the compressor died. Felton's maintenance came told whirlpool the problem and determined there was freon leaking Also. Two weeks later an outside contractor for whirlpool came looked at it and said yep compressor is bad. Was going to leave and I told him to check for the leak which he wasn't going to do. I told him I didn't want him to come back to check it another day seeing he wasn't here. He detereined there was a leak and he fixed it. Then told me the compressor is on back order no idea when it will be available. Felton's give me a loaner refrigerator so I have two refrigerators in my kitchen dining area. To top it off the dishwasher I purchased the same day as refrigerator has also died control panel and the motor for discharging water died. The motor got fixed but control panel is on back order. I have two appliances that are under 6months old not working. My frustration is Felton's just say it's not our problem anymore call whirlpool I spent a lot of money on these two appliances and will take time to pay off. Thought they were different then other businesses but I guess I was wrong. Very sad and disappointed.

Felton's is wonderful! They are very reliable, knowledgeable and responsive. They have serviced…read morevarious appliances of ours over the years and we will continue to go back to them if and when needed! Great local business with friendly staff.

Excellent experience! Knowledgeable staff had us focused on exactly what we needed in a new…read morerefrigerator. Would highly recommend.

Stopped in this morning looking to buy a single wall oven, GE speed oven/microwave, cooktop and…read moredishwasher. There appeared to be multiple people working but only two were with customers and the others were just chatting. After 20 minutes of looking at everything and making tentative decisions, we still had not been approached by anyone. Instead, one salesman was catching I- with some friends, chatting about kids and college, another had gone to help someone else who walked in 15 minutes after us, one was checking out customers and another was one the phone. I appreciate stores giving you some space, but to go 20 minutes without acknowledging us when we were ready to s-end almost $10,000 is kind of ridiculous. We took pictures of the tags of the things we were interested in and left. Ended up doing research online and found the identical appliances at Home Depot and they were $50-100 less each. Plus they had a bundle and save that saved us another $400 for bundling 4 GE appliances. Thank you Grand Appliance for giving poor customer service, causing me to walk out and then saving $525 by buying at Home Depot.

Great customer service and pricing. We did some shopping around and found that Lucy's price matched…read moreand discounted the price of other stores. Sales person was very helpful but not pushy. She alllowed us time to look around and discuss our options. Will definitely go back and refer others for appliance needs.

I bought a GE freezer at the end of July last year, and it stopped working, and we had an emergency…read morebecause my baby's milk back ups are in there. I called GE and got an appointment, but the soonest available was 2 days from now, so I called them to see if they could get me in any sooner and they couldn't, but they offered to pre-chill and deliver a loaner freezer to keep my things frozen until our freezer is fixed! Excellent customer service, and I can't recommend them highly enough! I feel like it's back in the Andy Griffith days

I had a problem with my refrigerator during a recent holiday weekend. A serviceman answered my…read morecall on the holiday, even though he was on vacation. The defrost cycle on my refrigerator malfunctioned and there was no cooling in the freezer or the refrigerator. The serviceman told me a step by step procedure to follow to get the unit back into service. The problem was solved and the refrigerator has worked properly since then. I called at a later date to thank them for the beneficial service provided on a holiday. The help I received was very much appreciated. Few people give that kind of service in the present society. If a problem arises in the future, they will be my first choice for appliance repair service.

Very professional, courteous and knowledgeable as well as friendly and warm. Will work with Don…read moreagain

Easy process. Very helpful with ordering and payment while at work. Process completed in minutes.read more

What a great experience! Dan, the owner, came to our house to fix our refrigerator. Not only did…read morewe receive an extremely fair price, he explained every step of the process and couldn't have been nicer. The refrigerator works as good as ever.

Update: I had the opportunity to speak to the owner Dan and he was fantastic. Dan addressed our…read moreissues and that this is not the level of service they strive to provide. He went above and beyond to resolve the issues and make everything right. Happily going from a one star review to five stars and we will use them again. Thank you, Dan! We've had Leonardi out for two appliance repairs in the last four months, and we won't be using them again. The first visit was for a dishwasher that had stopped getting the dishes clean. After a $300+ repair, it leaked the very next time we used it, causing over $2,000 in damage. That repair should never have been done, and the technician should have advised us to replace the unit. We gave them the benefit of the doubt that he did what he thought was best and called them back for a dryer issue. This technician said nothing was wrong, yet the problem has continued. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.

We purchased a front-load washer from Kevin's several years ago. I have been very happy with the…read morewasher, but last week the drain pump went out. (Normal for a washer with this amount of use.) Kevin said they could be there in 3 days, but when I asked them to put me on a list if there was a cancellation because I had 8 people coming for the weekend, he sent Jeremy out within hours. Reasonable service charge, quick repair and clean-up, and it's fixed. VERY HAPPY!

I wouldn't ever buy a washing machine from them. I purchased a rather high priced maytag Bravos xl…read moreand the dn thing has never worked. I called a week or so after getting it and got the run around about returning it or getting it repaired Needless to say I still have it and it doesn't work at all. It's garbage. It doesn't clean anything. If it gets enough water to clean they don't move, if they move there's no water to clean. It's a joke, waste of money, water, electricity and time. You would be better off buying a new one. I have NEVER been able to actually get a load of clean laundry out of it.​