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    Shuttle Service AMI, Inc.

    5.0 (1 review)

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    12 years ago

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    Florida Red Line Shuttle

    Florida Red Line Shuttle

    2.7(16 reviews)
    57.9 km

    Letter sent to Florida Red Line Shuttle with NO REPONSE…read more.... We have called multiple times and have been told, repeatedly, that we need to submit a written request for our complaint (which we did). Therefore, this is our second email request for a response and a full refund for our recent fiasco of a trip booked with your company. We are requesting the $100 ($50 each) be reimbursed to us for our inconveniences. We are extremely disappointed in the service we received on our recent trip from Miami and expect a prompt response. Contrary to the many negative reviews online regarding your company, your services came highly recommended by our travel agent. Thus, we booked our round trip to Port of Miami through Red Line Shuttle. I can only hope the travel agent will change their stance going forward once we have notified them of the ridiculous circumstances and lack of communication we had to endure. The service (or lack thereof) was deplorable, at best. The conditions were unbearable and the lack of communication, both at time of service and since have been a completely unacceptable way to do business. On Saturday, May 18th, we were booked for our return trip from Miami Port to Brandon. The van that picked us up was beyond disappointing. Despite the need of a thorough cleaning, the air conditioning was not functioning and there was no communication from the driver regarding the inconvenience. Shortly after making a drop-off and pick-up, we made an additional stop, apparently for the driver to get lunch (which he later ate as he was driving at excessive speeds down the interstate). A subsequent stop was made less than an hour later for gasoline. At neither of these stops did we pick-up, nor drop-off, passengers. Why wasn't that handled at the first stop? We witnessed speeds in excess of 80 mph for the majority of the trip. The driver was often tailgating and weaving in and out of traffic, all while eating and/or checking his phone at those speeds. Lastly, the van broke down approximately 40 miles from our destination (possible broken wheel bearing). So, in the FL heat, we are not only in a vehicle that has NO air conditioning, we are now sitting on the side of the road, stranded. I believe the driver called for a backup, but that wasn't conveyed to us for at least 10 minutes. In the meantime, we had contacted someone to come pick us up. We figured it would be quicker since they weren't very far, not to mention safer and MUCH more comfortable than what we had been subject to for the past 3-4 hours. A second driver showed up, but we weren't taking any chances with the replacement and waited the additional 5-10 minutes for our own ride home. We feel the lack of communication and deplorable conditions warrant a full refund ($100) for our disastrous trip. As I stated, we have called numerous times and no one wants to assist and/or listen to us. They simply continue to state that we need to send an email. We did and still haven't heard back. This is our final attempt to handle this nicely and allow your company to make amends for such a reprehensible experience. We look forward to hearing back from you within the next 24-48 hours to make arrangements for our refund TOTALLY DISAPPOINTED ROBERT AND JOI BOEHM teamboehm5@aol.com

    So I had 11 people in my party going to the port of miami we left April 21st we came to the pickup…read morelocation early because I wanted to be there before the shuttle but to my surprise the driver was already waiting for us which was great. Then we came back today and we got off the ship early so I'm thinking to myself I really don't feel like waiting an hour for the shuttle plus my mother has a walker and I didn't want her waiting either and again to my surprise the driver was out there early and it made my day. This was a great experience I have no complaints the driver was helpful and got us there and back safe. I didn't get the drivers name but if you know who drove us those days please tell him thank you so much

    Photos
    Florida Red Line Shuttle - 14 seater van

    14 seater van

    Florida Red Line Shuttle
    Florida Red Line Shuttle

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    Haley's Motel - Experience Old Florida

    Haley's Motel

    4.7(41 reviews)
    2.6 km
    $$

    My husband and I recently stayed at Haley's Couples Retreat in Unit #2. This was the experience we…read morehad been anticipating. It was quiet and so clean. I love the old Florida feel of the motel and how private it was. The pool was sparkly clean ... and NO chlorine smell! Having carts, chairs and towels were great for the close beach walk. Overall, it was amazing and we can't wait to return!

    This review is for Room #3…read more Pros: Clean room Assigned parking spot Complimentary assigned parking Two pools and a hot tub Shared patio Beach chairs, towels, ice chest available Cons: Room three was small with very little storage space. The shower head is low. If you're taller than 5'5, good luck Drove about an hour from Tampa airport. Due to Covid, check in was contactless. They texted me when my room was ready. Your parking spot has your room number. There's not a lot of extra parking, but I don't think it's needed. The room: room3 was small. It had a very comfortable bed, two chairs, tv, microwave, toaster, mini fridge, coffee maker all in one room. Kind of like a typical hotel room. The bathroom was small. I did like that they had dimmer in the bathroom. They do offers toiletries: shampoo, bar soap. The bed was comfortable. The AC worked well. The room had two doors. The back door opened up to a cute shared patio and the pools The pools: the one facing the street has a grill you can use. This is also where you can find beach chairs, ice chest, carts. Both pools have clean pool towels. The other pool has a hot tub, but we eventually figured out you have to turn it on for heat at least 10 mi prior to going in. The beach: nearby. Probably a 5 min walk down a dead end street. The beach was nice. Not too many people in that area. Of course, you won't find any service in that part. That's where the beach chairs that you can borrow come in handy. Extras: many restaurant nearby. You can walk to some. There's a trolley that passes by often that takes you to hot spots. The trolley is free.

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    Haley's Motel
    Haley's Motel - Rooms/beautiful landscape

    Rooms/beautiful landscape

    Haley's Motel - Birds on the beach at the bayside

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    Birds on the beach at the bayside

    Shuttle Service AMI, Inc. - publictransport - Updated July 2026

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