Very great people ! I love how my windows came out tod was very nice , also the lady gave me a very…read moregreat price for the windows !

I had to wait a certain amount of time before writing this. 1, so I wasn't writing an emotional…read morereview and 2, to make sure that the service I received elsewhere was superior. I want to be fully transparent, the entire reason for me to take the time to write this review is with the goal that at least two people read this and go elsewhere for their auto glass needs. I will feel like I did something for the community and I will feel like I got my money back. I had a windshield replaced 2/13. Service was OK, although my appointment was scheduled for 2/12 and when I got there on the 12th, they realized they ordered the wrong glass for my car and I had to come back for service the 13th. That happens, no problems. On 2/27, I was sitting at a stop sign when I noticed a straight line, about one inch, on the edge of the glass, in the black. I couldn't tell what it was. I tried wiping it off from the inside of my car and I tried to clean it off with the wipers. Within 15 minutes, that one inch turned into 4, into 6. Still, confused by what it was. I stopped and saw from the outside that the windshield was cracked! I called right away and let them know. They told me a manger would call me on Monday. I work nights and was nearby the shop on Monday morning, I called and asked if I could bring it in now. They agreed. I brought it in and did not get the guy's name but he introduced himself as a "foreman". He looked at the crack and told me that it was caused by something hitting it. I did not believe that at all. The next few minutes shocked me and the second I knew, for sure, that this was not a reputable shop is when I asked him for a second opinion, and suggested it was a stress fracture from the installation two weeks ago. He told me, again, he was a foreman and that there was no one else who could give a second opinion. I told him OK, but that I absolutely could not get it replaced there again. He understood and let me leave. Then, I started doing actual research! If you are reading this and need auto glass, do NOT go here. Drive 43 minutes down the hill to Tigris auto glass (916) 476-3052. It will be a lot cheaper (from $470 to $250) in my case and I've had it now 7 weeks with no fracture. I understand things happen and I understand bad luck. Maybe my experience was both of those but the two things that I can't quite get over are 1) not honoring a customers request for a second opinion--that is free and ANY reputable or even reasonable person would gladly set up a second opinion and 2) I haven't mentioned this yet....but the installation, I was about to leave and the receptionist said, "oh and they told you no car washes and keep the tape on right?" No, I had zero instructions and was planning to go straight to the car wash! I didn't because she told me at the last second. At Tigris, I had a hand out with special care and instructions for the first two weeks. Knowing what I know now, absolute should have never installed my windshield when they did---as a major storm and temperature changes were brewing and those conditions alone make the glass setting and installation more vulnerable. Thank you for your time and for reading my review. It is for you! As I already know, now, where to go for any future needs!

I am very impressed with the prompt response and the quality of work! I can't even tell that there…read morewas a chip on the windshield! The price was great too. Very very happy! Thank you

Great experience replacing my suv windshield and recalibrating sensors. They are responsive, showed…read moreup on time and did a great job. Matt was courteous and very professional. To top it off, their prices are very reasonable. Highly recommended.

Originally, I had opted for a small crack in the windshield to be fixed. A gentleman came to where…read morethe car was, and "treated" the crack. Free service. As soon as I saw the crack.... It seemed larger. After a week or two.... Bigger. Took it in to Placerville Dr. And they replaced the whole windshield. Great job. Friendly attitudes! Thanks

Absolutely hate their customer service phone system and they're stupid AI bot named Scarlett. They…read moremake it impossible to call the shop. I've wasted a half an hour.

Hangtown Autobody & Glass is awesome! Steve and Deva have taken care of my son and I with an…read moreinsurance claim (autobody repair) and with personal repairs (windshield and misc repairs). They not only meet our needs, but have gone over and above every time! If you have any auto needs - reach out to Hangtown Autobody and Glass and they will take care of you! Thank you guys for all you have done for us - well done! Your professionalism, attentiveness, quality of work, customer service and overall care has exceeded our expectations!

My favorite tire spot. They always care of me. I preorder the specific tires I want, and they have…read morefast and affordable. My mom went elsewhere and got taken advantage of.... I told her come here next time. They took care of her too! Thanks guys keep up the good work!

If you care about quality work and damage free tire installation, then go somewhere else. 3/4 of my…read morewheels which are about $700 a piece sustained gouging, pitting, and scratches from this place and was told pretty much "oh well". They also had one of their children who was 10-12 years old working on my truck and dropping and damaging parts as well. I had to step in and tell them he was done working on my truck before they made him stand to the side. And to top it all off, they kept my lug nut key.

My 2024 Nissan Rogue had a fender bender crash into it and this body shop completely turned it into…read morea brand new car. I cannot believe they did this in the short period of time A plus plus, best body shop and all of El Dorado County.

I've used Hangtown Body Shop twice now, and I can honestly say they are absolutely wonderful. From…read morestart to finish, they make the entire process seamless--even when dealing with insurance, which is usually a headache. They take care of everything, and their communication and customer service are top-notch. Their pricing is beyond fair-the best you'll find anywhere. Affordable pricing but top notch quality and care. Each time, they've made my car look brand new again--flawless work that really shows their attention to detail. More than just a business, they treat you like family, and that kind of care is rare to find these days. I absolutely couldn't recommend them more. If you need auto body work done, do yourself a favor and go to Hangtown Body Shop. You won't regret it

Quality Service. Steve was very personable and made the experience very smooth. I will definitely…read morebe going back to him for all my auto glass needs!

These guys are the best!! Fairest prices and very professional and knowledgeable when replacing…read morewindshields. I highly recommend them!!

These folks are GREAT! They do what they say and follow up…read moreon what they say. Great job on my Tesla Model 3 I'll be coming back annually for continued service. Thanks

Upon inquiry, spoke to Anthony about the pricing and the quality of work. He was very supportive…read moreand trustworthy. After that, I scheduled an appointment with Karry to start the process, I explained to her that I work weekdays and if she can accommodate my schedule and she did. Last minute i made a cancellation due to a tesla problem, she was very supportive and right away she scheduled me according to my availability. After seeing my model 3 i was amazed that how it become, the quality and the time they dedicated to my car. I would recommend them to my family, friends and to everyone. The drive of 40 minutes was all worth it . The pricing and the quality was excellent. Thank you. Looking forward to many more transactions with them. I did paint protection film and ceramic coating with them. Xpel was their product. Please give them a call for quotes.

My technician was on time, made sure the car was safe and protected and was very nice. He went the…read more extra step making sure my car could get calibrated before he left. He had trouble at 1st but moved the car and got it to work.

On Thursday made an appointment on the internet. First available was Saturday. This was…read moreinconvenient but I accepted. On Friday I called to ask if there were any cancelations. I was informed my appointment was move to Wednesday!!!! They claimed I signed into a "portal" and changed it. I did not sign into anything and I did not change the appointment. I begged and begged for my appointment back. They were rude and said that they were not going to fix my mistake. Then I received an email from Safelite saying THEY changed my appointment due to over scheduling or windshield not available. THEY ADMITTED THAT THEY CHANGED MY APPOINTMENT!! The lady on the phone was so rude telling me I signed into a "portal" and it was my fault. I started looking for an other glass company. The other company (Combat Vets) had a click-here-for-quote. Their quote was HALF THE PRICE of Safelite!!! At 5:30pm I scheduled the following morning. They came out, cleaned all the glass, replaced my windshield and offered to replace my wipers!!! No updates. No drama. No waiting. I can not believe they canceled my appointment by email and didn't even tell me. I can't believe they were charging twice the price as the competitors!!!

Thanks for reaching out both on here and by phone. I didn't have time to follow up at the time but…read moreI'll be sure to come back for more services.

Very nice people and accommodating! They shuttled me and my daughter home so we could wait there…read more which, I have a toddler, so that was very helpful. Love my tint, my car looks so nice