I had a windshield replacement appointment scheduled for 7:00 a.m. The day before, your office called to confirm the appointment, and during that call I explained that I wouldn't be able to arrive until 7:15 because I needed to drop my daughter off for her final driving lesson before her driving test on Friday. I was told that 7:15 would be fine. Unfortunately, I received a call at 7:18 a.m. informing me that my appointment had been canceled. While I understand I was a few minutes past the agreed-upon time, canceling after only three minutes seems excessive, especially after I had communicated the situation in advance and was assured that 7:15 was acceptable. I scheduled the windshield replacement before my daughter's driving test so she could have a safe vehicle for the test, so this was incredibly frustrating and disappointing. read more

A new windshield installed at my house. The tech called me to say when he would arrive. He was on time. I'd give him 10 stars. Very friendly, professional and did a perfect installation. The time alloted was an hour yet it only took him 35 minutes! I've used Safelite for all windshield replacements. I appreciate that techs come to my home. My car insurance deductible cost is only $100.00 for window replacements. A great value! Highly recommend Safelite!! read more

Great service and fast response. Windshield was replaced swiftly and great quality work.

Originally, I had opted for a small crack in the windshield to be fixed. A gentleman came to where the car was, and "treated" the crack. Free service. As soon as I saw the crack.... It seemed larger. After a week or two.... Bigger. Took it in to Placerville Dr. And they replaced the whole windshield. Great job. Friendly attitudes! Thanks read more

I took my 2024 Toyota Prius in for a chip in the front windshield. They were able to repair it and there was zero deductible with my insurance company's comprehensive coverage. It took about half an hour with an appointment at their shop. Fast, easy, and with a lifetime warranty on the repair. read more

This was my first time using Safelite. I scheduled an appointment from another location and didn't realize I was able to use my insurance to pay for the chip. Abby the front desk woman helped me out and I was able to go through my insurance. I was very satisfied with her ability to work out some kinks in the paperwork and their staff was very professional. I would highly recommend this location to others looking to repair their glass! Thanks again to Abby! read more

I would like to give a shout out to r local Safelite in Placerville Ca for taking care of my wife today. Ryan the tech and Ben and entire staff for repairing my back brake light on back windshield. Friendly, efficient service. Thank you staff. read more

Absolutely hate their customer service phone system and they're stupid AI bot named Scarlett. They make it impossible to call the shop. I've wasted a half an hour. read more

I had a great experience at the Placerville Safelite location. I had to reschedule my appointment twice due to issues at work. Jade and the crew did a great job communicating and working with me to get me in at my convenience. My new windshield is perfect. Great value and high quality. read more

Service was quite quality was great. There's a mimosa breakfast place next door so while you wait you can go eat.

Jade and the staff are awesome! I sell cars, so I'll be visiting often. I was referred by Smog Ace to see Jade. I had never used your company before, and now I'm a new customer. read more

Solid business. Recommended for your windshield repair/replacement. Honest quality. Educated me on some mistakes the prior installer, (that was recommended by Thompson's where the car was purchased) made. read more

Everything was good except the headliner wasn't put back correctly. It ended up covering the interior camera on my Tesla 3.

Dropped off car for windshield replacement and the technician said it would be ready around noon. Tried to call the actual store in placerville but could only find the central number. No way to contact the store for estimated time of completion. Needed to know so I could schedule a ride back. All I could get from central was it would be ready by closing time. Not great service! read more

10/18/2022: My 2K Limited Edition, Toyota 4-Runner is having its glass replaced-AGAIN, i.e., this is the second windshield glass Placerville Safelite replaced! Backstory: Unfortunately, a gargantuan rock deflected off my windshield last week while driving WEST in the commuter lane on Highway 80 towards Stockton Street~waaaah! I really thought the humongous rock would penetrate through the windshield and I was going to die by getting hit by that blasted rock!!!! Mr. Jade Parker, Safelite Store Manager had no choice but, replace the initial windshield replacement due to Rocklin Safelite's shoddy workmanship. Moreover, Rocklin Safelite NEVER repaired the passenger door's leather interior damaged by the Technician tool lodged into the passenger door which Mr. Jade Parker contacted the Rocklin Safelite Manager, Jeff who NEVER contacted me!!!! Therefore, Placerville Safelite had to replace the windshield Rocklin Safelite installed a few months ago; however, this windshield replacement is directly related to the gargantuan rock deflecting off my windshield last week. Still, I'm forever grateful to Mr. Jade Parker driving my truck due to returning it to my house for the last glass replacement and replacing the windshield this time, too! AWESOME! read more

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I was traveling through the area and someone threw a rock threw my window while I was parked at a local dog park. I took it to Autoglass and they didn't have the exact window but they did vacuum it out and put plastic on so I could get home. I had dogs and kids with me and this was very appreciated. They even filled up my dogs water bowl. read more

Safelite AutoGlass - Auto Glass Services Near Me - Placerville, California

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Brought my wifes 2018 Toyota 4runner in to have the windshield replaced. I had an appointment at 2:00pm and my windshield was replaced within 40 minutes. The employees were friendly and worked quickly. I cannot recommend this place enough read more

What a great and easy process!! This was the first time I have ever had a crack in my windshield. Of course, what comes to mind....Safelite and their commercials. Made an appointment online. Dropped my car off this morning 10am. Before 11:30am, I got a call (and text) that my car was ready. Literally walked in, paid and I was done!!! So simple, so easy, and perfectly fixed! read more

I've had my windshield replaced here and have had a chip repaired here as well. Both appointments went really well. They are very fast, communicative and friendly. Highly recommend! read more

I need a new windshield it was put in correct but it was done very messy baby scratch in my hood so small I didn't even bring it up but I spoke with the gentleman who installed it and he said that's just the way it is when you have your window window replaced it messes up the weathering strips and they don't replace it it looked like crap you told me I could go buy a new piece and replace it myself. It would be very easy to do he replace the side panels on each side of the window, which were not Glued down all the way and sticking up and not flush with the rest of the angles when I asked about this he said that's just the way it is. He didn't care about my car or me for that matter I was very disappointed and left I definitely thought when I pointed out the issue he would've said hey let me take that back and maybe glue it down a little bit better or acknowledge my issue, but that wasn't the case. I drove away feeling very upset about the job that had just been done and it wasn't cheap either I went to another Safelite facility and they fixed this for me didn't charge me anything and we're very professional Was just so disappointed with the Placerville shop read more

Terrible voice recognition garbage that cannot understand voices. Will go elsewhere. I've been a customer for years and now you have lost my business. read more

I had my Tesla windshield replaced at the Placerville shop after getting a crack from a rock chip. After leaving, I realized both visor clips were broken. It almost looked like they'd been ripped off during the service. It was odd to me that no one mentioned the damage when I picked up my car. I called in the next day to see if the shop would fix it. I reached out multiple times over a few weeks, and the shop did not return my calls or follow up. The lack of communication and follow up has been frustrating, especially considering the shop caused the damage. I ended up having to call Tesla directly for the repair and pay for the damage myself. I wouldn't bring my cars to this safelite again. read more

Safelite AutoGlass - Broken visor clips - Auto Glass Services Near Me - Placerville, California

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This review is for the actual customer service side of things NOT Grace who repaired our windshield. After 5 phone calls, you still can not get a paid invoice emailed to you. You can put the man on the moon, but no one can type a correct email in the system or send a paid receipt. Now I am going to have to drive to the branch to pick up a paid receipt. I understand why they offer a lifetime guarantee. After your first dealings with this company, you will never want to use them again, so of course they can offer a lifetime guarantee, they know no one will take them up on the offer. VERY PAINFUL. OH how I miss Breaker Glass! They were so wonderful to work with. And NO you can't pull your invoice up online! Nice try! read more

Quinton came and replaced our windshield today. This company is great. They communicate when they will come, their progress, and receipt when they are finished. Quinton was professional and friendly. He knows his job well. Couldn't ask for better service read more

Due to a storm, the front windshield of my car was completely shattered overnight. With insurance, I was able to get the next available appointment here at Safelite in Placerville. We were told the replacement process was going to take 45 minutes, and instead we were called within only about 20-30 minutes that the car was all fixed! The customer service here was incredible and I greatly appreciate the service! I definitely recommend this shop. Thank you very much! read more

Impossible to call the glass shop! The automated answering service will NOT allow for Live Operator service. Good way to loose business!

my 4 runner was in severe need of a windshield after these storms and they we amazing; from the moment I walked in the whole staff was very friendly, listened to my needs. Kevin explained what we was going to do, performed the replacement perfectly and even went above that replacement! The office was warm and comfy place to wait. Very professional staff! Would highly recommend coming here! read more

I went here to get my front windshield replaced. It had TONS of cracks. I showed up on the date of service and unfortunately the glass that they'd gotten shipped to replace it came in cracked. No worries on that, they said they'd knock the price down. All right! I showed up again on the new date of service and they replaced it quickly and it looked good as new. They even threw in a pair of free wipers and installation for the inconvenience. I was really pleased with my service. Everyone was super kind and friendly, and Kahlua the dog was lovely. read more

Went for an estimate and had appointment the next day. Very courteous and professional. Was in and out in about 75 minutes. Jade is great to work with. read more

Had an appointment scheduled since I had a crack in my wind shield. Went in and the check in process was pretty smooth. Didn't have any additional paperwork since everything was filled in online. They just took my card to put on file and quoted me two hours for the service. My dad was with me so we decided to grab some breakfast then walk around the local Walmart until it was finished. About an hour and half later, I received a call and text from Safelite saying my car was ready. So we headed back and I made it just in time as they were going to close for a bit. Upon looking at my windshield, they did an awesome job but when I got into my car I was pretty shocked. Why you may ask? We'll let me tell you. I had bought a dash cam for my car and I tried my very best to hide the wire but there were parts that were taped to my side panel on the passenger side of my windshield since I didn't really know how to tuck that it or where to tuck it in. But much to my surprise they hid the wire for me! I was so happy because now it looks even better! Big shout out to Safelite for not only fixing my window but for also tucking in my dash cam wire. Lastly, I have one of those reversible octopus plush toys in my car and by default he is always on the mad side but he was flipped to the smiley side when I got into my car. I'd say this experience definitely deserved that flip. Thank you Safelite! read more

My insurance company farmers contracted safelite to repair a broken rear windshield on my 2013 honda cross tour. the tech came out and changed the glass. let me know all the glass would be cleaned out of the rear hatch door. The window was installed and it looked good until: 1. I turned on the rear Windshield wiper and it began wiping the car spoiler (it was installed up side down) 2. loaded up my car with groceries and heard all the glass in the door. (sounds like a giant rain stick!) 3. Was driving last week and the spoiler broke off and was hanging by the wiring harness. 4. turns out ALL but 2 clips were broken during the installation. 5. interior panels broken during installation. see pictures I took it in to the dealer and they said this was just garbage work. There is no way the spoiler should fall off the car. "The Installer had no idea what he was doing". Moral of the story. make sure you are watch the tech to do the install as they will cut as many corners as possible to get the job done quickly. The clips held on for a while but after a few years they will NOT do anything to resolve the issues. Farmers insurance or Satellite near Whittier who preformed the work. Stay away!!! read more

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overpriced overpriced overpriced overpriced Chance of overpriced with heavy overpricing More expensive with insurance read more

they very graciously fixed the problems turned out it was faulty replacement glass and they ordered subaru glass works perfect now

Last year, these folks repaired a rock chip on my 1967 ERA Cobra, and did a great job. So when my wife's 2016 Corvette-powered Cadillac CTS-V picked up a nice spiderweb rockchip on Thursday afternoon, I dropped by to make an appointment to have the windshield replaced. I expected some wait time to order the glass and set up a date, but I was able to bring it in the very next morning (today) at 10:00 AM! I was told it would take about 90 minutes. The waiting room is very nice, free coffee and snacks even. Sure enough, the car was finished by 11:30. The crew is very friendly, professional and thorough. Just an overall excellent experience! Thank you, Safelite! read more

I wanted to reach a live person because I had specific questions. When I called, the recording said to go to the website. I went to the website to ask questions, but I kept telling me to schedule an appointment. I didn't want to make an appointment before I talked to somebody. But it just felt like I kept getting run around. Needless to say, I never got to speak with a tech or a live customer service person. With all of their recent advertising, you'd think they'd have their act together. But instead all I got was frustration and no response. In their attempt to be efficient, they ended up being inefficient. They ended up losing my business. read more

Don't believe in the commercials. Overpriced. Appointments can take 2+ days before they get to you.

Came by to help a family member get their windshield repaired. Some object smacked right into the windshield and left a pretty gnarly looking crack. Everyone seemed pretty nice from the receptionist to the manager who assessed the damage and even the technician (forgot his name). The process was pretty quick as they said it would take about 45 minutes, but in reality it only took about 30 minutes. They did not change the windshield, but instead filled in the chip in the window (which was what the insurance was paying for). The technician was nice and explained that the mark would never go away, but that the windshield is now stabilized in case something were to hit it again. Thanks Safelite! read more

A rock chipped our windshield over the weekend. Called the Placerville shop on Monday & was able to get a Tuesday appointment. Was met by Rhode, the tech scheduled to do the work, as soon as I walked in. I was impressed by both the courtesy & professionalism shown. The chip was repaired in about 30 minutes. I will definitely go to them any future repair work. read more

The local number for this shop is (530) 363-1470. The endless automated loop on the 800 and 877 numbers will not ever get you access to the local shop. I will revise my review after service is completed. read more

We just happen to need two vehicles windshield repairs. Jade with Safelite got right on it. His crew is courteous, polite, prompt, and honest I highly recommend them. read more