My father was at this facility for about 4 months and he had nothing but good things to say about…read morethe staff and level of care he received. Special and sincere thanks to Valerie and her assistants who made sure my dad's needs were fully met

The care was excellent , my mom received while recovering from a stroke . Staff had many activities…read moreto keep her moral up and the physical therapist and nursing staff were so caring and personable . The care my mom received was stellar . The staff made such a difference in a very caring warm environment . The dining experience was wonderful also , I loved the extra effort coordinated either activity director and the chef to add some fun and joy to my mom and others recovering . I will be forever grateful for Morning Star and helping my mother at such a difficult time regain her strength and keeping her spirit upbeat .

I can't thank Rachel enough. This has been a difficult time for myself, my family and my Mom…read more Rachel was always there for me, anytime day or night. She listened to my concerns and had a resolution that worked for everyone. The caregivers were great, and so good with my Mom. I don't know how I would have gotten through this without them! Thank you Rachel and Courtney too! You are truly angels!!

My Mom has been receiving home health care from Sequoia Home Health, Kris, the owner & RN is…read moreamazing, very caring & very nice. Linda the physical therapist is very caring & very nice as is Maty & is Foua the occupational therapist. Incredible, compassionate care! Many thanks!

I am writing a review because I had a horrible experience with my dad at this facility. He was…read morethere for several months where he would call me crying that people where laughing and making fun of him. That he wasent being fed or offered food and he looked near death when leaving. I was told that he refused physical therapy and food. After one week at a new facility he has gained so much weight! He looks happy healthy and is doing much better! They send me photos of him eating all his food and pt said he is going great. I'd hate to say what I think would happen if he stayed at this facility another day. I add that I was lied to by staff and I would not send your loved one here if they have any sort of a mental injury.

Called multiple times throughout the day and could not get through to speak to my loved one who is…read morea patient there! Very disappointing! Had this happen before, and luckily the night shift nurse gave me her cellphone number before so I could check in when stuff like this happens! I am really disappointed in my loved ones care, and I am already scared to post this. They treat them like an animal just because they are a jail convict! They tell me how cold the food is! How rude the management is! And they told me they have non certified staff members that are giving them showers and doing their care! I have been begging my family members jail case worker to move them facilities! The case worker even told me how many complaints they received from Grand Villa from other clients! Why do they keep sending them here!!! Dont let the beautiful building deceive you! They dont even have proper nursing staff! My loved one told me they cant keep staff! They have gone through nursing directors left and right! The nursing turn over is ridiculous! All the managers quit because of the owners! The owners are just in it for the money and dont actually care about the patients or employees! They pay their front desk worker minimum wage she told me last time I visited it! Of course they would pay their staff bare minimum if it meant they can pocket a profit! I would give negative stars if I could! Absolutely disgraceful to call this a care center! Shut it down! I will be calling state!

My experience was disappointing. When I arrived to visit my dad, the first thing I encountered was…read morethe Director of CNAs discussing a staff member being on a television show. There was no greeting or welcoming atmosphere for visitors or residents' families. In my opinion, management should spend more time focusing on supporting and recognizing the staff who are working hard every day and providing quality care. A more professional and resident-focused environment would leave a much better impression.

The team at this facility is extremely helpful and have a friendly demeanor. The environment is…read morevery clean and the operations are smoothly managed. Based on my positive experience, I would be pleased to recommend this establishment to any friends or relatives seeking such services.

My mom was at this facility for 3 months The care she…read morereceived at Oakwood Gardens was outstanding. The physical therapy department was instrumental in my moms recovery ( Robby and Doris ) The nursing aides are all very friendly and helpful They clean each room daily My mom loved the food Would recommend this facility to anyone who needs rehab

Worst place for your loved ones, worst sleeping accommodations, like sleeping on a camping cot , a…read morerestroom to be used between 6 to 8 person, showers 2 times a wk if lucky Community showers.No privacy .Worst food .So sorry that I was there for a short.I wasn't treated with dignity. I'm a Person.

Overall I'd give it a 3. There were staff that did one on one that were fantastic at their job! We…read morewere very pleased with their care AFTER my grandpa was put with a one on one, due to a fall being there two days after hip surgery at 94 years old. My mom had kept telling them he wants to get up he thinks he can get up and walk also having vascular dementia. He was stubborn and kept wanting to get out of bed nothing was done for that and he ended up falling, how long was he there on the floor we the family aren't sure. I was in the area that night and when I got the call to go check on him he was sitting in a wheel chair no blankets, no socks, right in front of the nurses station. I was really upset and asked them why was he sitting here cold and no socks or blanket. I asked if he could have socks on and the nurse said "sure" so why didn't they put them on him? I put some and checked him out made sure he wasn't seriously hurt. He was sore on arms and back but he said he was ok. After that incident he had a one on one CNA 24/7 due to being a *fall risk* . That is when my mom who was there daily as she had been and learned all the CNA's who would be taking care of grandpa for his stay there. We were lucky to get some very special people who really showed they cared for their patients! Ones who took the time, who listened to grandpa and who would converse with him. He was one strong old man and he was a character, we are saddened he passed there with my mom and I by his side. The dementia only got worse and aggressive and he lasted two and a half months. We are so please with the CNA's that we got close to Kay, Bianca, Niezel, April, Mylee, Manpreet, Robeil, Kobe, & G. Most importantly one who always made us feel comfortable leaving at the end of the day was Jennifer (PM shift). She would make sure he was cleaned and comfortable. She was amazing and made this experience at this facility comfortable, that grandpas was in good hands. We truly appreciate you and all you do for your patients. For your patience, for your care, for your love, for the concern and for the Laughs! Thank you all so much!! Mario G's Daughter & GrandDaughter There are many Nurses, CNA's that are over worked in facilites such as this one. You can see the tiredness on their faces, the patients who get overlooked, it is sad to see them get neglected and not saying purposely but it happens they get overlooked to be changed or helped with feeding (which was observed while there). We need more people in that career who have a heart not just do it as a job because the attitude and the looks and their mannerism shows they feel other wise and for a family who has a loved one in there for whatever reason, who have to deal with a person who doesn't want to be there isn't a good thing. Observed the LVN's being rude and snappy with family. We really cared for Dona, and Fatima. Thanks to them! My son also made some friends who we plan to go back and visit soon! Alan, Charles!

HORRIBLE place to send someone that needs extra care! They took horrible care of my grandpa and…read morewhen we finally moved him out he was severely malnourished to the point where he couldn't even open his eyes. They refused to feed him because he was unable to feed himself and would mark it as refusal to eat when really he couldn't feed himself or give himself water. We finally moved him to a new home, and the nurses and hospice could not believe how badly he was neglected at horizon. The only good thing about horizon is RICO! He was awesome !!!!

I cannot say enough about California Home Health. My 92 year old mother needed physical therapy to…read moreget stronger. After two major surgeries, she was needing to get her strength back. We had the most amazing physical therapist, that truly cared and gave my mother the guidance she needed. The people in the office are a pleasure to work with. I cannot say enough how they go out of their way to help in any way they can. After therapy, they called to check to see how my mother was doing. It means the world to us to know that caregivers out there really do care. This is truly a company with heart.

From the owner: Providing quality Home Health Care to the Central Valley!read more

My grandmother stayed at Willow Creek, and I'm very grateful for the care she received while she…read morewas there. The CNAs and nurses were patient, caring, and attentive to her needs. You can truly see how hard the staff works and how much they do for their patients every day. I especially want to recognize the CNAs Micheal, Alicia, Sharon, and Joey, as well as the nurses Manvir, Angelique, Alysha, and Manjinder. Thank you all for the kindness, patience, and care you showed my grandmother during her stay. It meant so much to our family knowing she had people looking after her and treating her with compassion. We truly appreciate everything the staff at Willow Creek did for her.

Bedside phone didn't work, no call button, way to call for help…read more Shower head & handle broken, sprayed my clothes & towels so I had to wear wet clothing. Nursing staff made fun of my blind elderly roommate who spoke only Spanish. They wouldn't take her to 'los Banos' until she said 'bathroom' on English. Horrible horrible horrible facility. Should be closed and owners jailed.

I just spent a little over a month at the Terraces Skilled Nursing after having lower back surgery…read moreat age 87 and I have nothing but praise for my stay. (Note: I was an independent resident at the Terraces for almost 6 years before needing to use this part of the Terraces continuous care organization so I may be a bit biased.) I came to skilled nursing a bit groggy after 3-4 days at Fresno Surgery Hospital up the road on North Fresno St and immediately felt at home. I got a private room with a button I could push to bring a caregiver quickly with a cup of coffee or to otherwise administer to my needs. It was quiet at night (thank God!); good nutritious meals came on time, therapy sessions started immediately, and all personnel were pleasant professionals. Speaking of personnel, I'd like to mention a few who stood out: caregivers: angelic Erika; quiet and hardworking Shandir; exuberant, funny Brandi; quiet no-nonsense Angi; outgoing Agnes, with Nigerian accent at beautiful dress; and fast working Carol were all exceptional; nurses, engaging Nani, quiet Mckenzie, heavy metal lover Ozzi; physical therapist, funny, quick-witted John and occupational therapist, Chase, with a dry sense of humor. My sincere apologies to workers I've somehow forgotten in my current slight fog. I plan to begin outpatient physical therapy there with Clara (?), soon. I have no complaints with my Skilled Nursing stay. The folks there did all they could do, in my view, to prepare me for independent living and the slow recovery of my back and legs. Highly grateful and highly recommended.

Ate at the Bistro. Waited over 35 minutes while others that came in after us got served. Food was…read morehorrible. Quesadilla was burnt and the special Hawaiian Chicken kabob bowel was cold brown rice pink chicken and not half the ingredients that was listed. No tangy sweet glaze sauce as intimated. Unprofessional staff with no gloves and handling food with hands. Horrible experience.

Only now, more than four years later, have I found the emotional strength and moral courage to…read morepublicly speak about what my family experienced at San Joaquin Valley Rehabilitation Center. My father entered this facility with documented "good rehab potential." Until only weeks earlier, he had been ambulatory and self-sufficient. Yet almost immediately, Dr. Cha repeatedly dismissed his worsening condition as simply "old age." What we witnessed felt less like compassionate rehabilitation medicine and more like an elderly patient quietly being written off. One physician later intervened with IV hydration and steroids after recognizing a serious decline in my father's condition, and we saw noticeable improvement. Yet shortly afterward, according to staff, the IV was removed despite my father struggling to swallow even water. Communication with the family was deeply inadequate despite staff knowing my father spoke no English and communicated only in the Calabrian dialect of southern Italy. He was therefore heavily dependent upon proper medical oversight, attentive observation, and honest communication with family members advocating on his behalf. The medical records later obtained by our family contained troubling inconsistencies, contradictory notes, omissions, incorrect dates, and even the wrong gender in one report. Most heartbreaking of all was the feeling that my father was no longer being treated as someone worth fighting for. Despite ongoing weakness and COVID symptoms, he was discharged to a skilled nursing facility instead of receiving higher-level hospital care. Two days later, he was dead. After reading numerous prior reviews of San Joaquin Valley Rehabilitation Hospital, I was deeply disturbed by how many experiences closely resembled our own concerns regarding patient care and Dr. Cha's medical oversight. Multiple reviewers described issues involving medication management, poor communication, dismissive behavior toward family advocates, questionable treatment decisions, and inadequate patient care -- concerns that strongly parallel what is documented in our records. My concerns are not speculative. I possess extensive medical documentation, medication records, physician notes, timelines, and related evidence that I believe demonstrate serious negligence involving Dr. Cha and, by extension, San Joaquin Valley Rehabilitation Hospital. What is especially troubling is the consistency between our documented experience and the accounts already publicly described by multiple other families here. Because these matters are supported by substantial documentation, I am willing to privately share relevant records with legitimate investigators, attorneys, licensing authorities, journalists, or families seeking information regarding this facility. If others experienced similar issues and wish to compare records or discuss concerns privately, they may contact me. Patients and families deserve transparency, accountability, and safe medical care. I would never entrust a loved one to this facility.

Bad service, understaffed, not attentive. Usually during the times the rehab is open & our family…read morewas allowed, our family is with my dad at the hospital. Before the first person got there in the morning, My dad fell cause they didn't go help him after calling out 3 times. (Heard by his roommate) He was found wet as well as his bedding, due to lack of staff to help him! He had back surgery and they know what he's in there for, it's been a week! He's 86 yrs old, thank goodness he has a room mate that heard it all. Don't leave your loved ones unattended! At first they didn't want anyone staying. All of a sudden they r making allowances! Not consistent from nurse to nurse, they don't document properly. No effective communication between nurses, patients and family. Thus we, the family, r the advocates for our loved ones. The family is supposed to be learning how to help him when he gets back home, after healing from back surgery. What good r the nurses when they don't instruct or practice what they're supposed to be teaching the patient so they could be independent again at home. Care quality and staffing need improvement big time! Don't take them there if u don't have to. Be there no matter what! Thanks for reading this.