My mother lived at Sierra Valley Rehab 3 times over a 5-month period, and we cannot imagine a more…read morecaring, consistent staff. Every nurse, nursing assistant, respiratory therapist, and staff member greeted residents by name, always with a friendly greeting or expression of care. My mother came to know and appreciate each of her caregivers, looking forward to their return and greeting them with genuine pleasure and gratitude.
In large ways and small, the staff at Sierra Valley Rehab communicated care. From gentle explanations (I'm going to help you turn onto your side now, Bobbie) to tender greetings (How are you feeling this afternoon, Miss Bobbie?), staff conveyed respect and personal care.
Our family was fortunate to be at Mom's side throughout her illness. Sierra Valley Rehab accommodated our desire to share her days as much as possible, ensuring everyone's comfort and accessibility.
Dawn, the Intake manager, was clear and concerned when discussing Mom's needs. She would respond to any phone call, letting us know when she would be available or stopping by Mom's room to answer any question.
Cynthia was Mom's primary Charge Nurse, and we could not ask for a better advocate for Mom's care. Cynthia was always aware of Mom's diagnosis, any changes in her needs, and was consistent in reflecting on adjustments to Mom's medications. She would synthesize and extrapolate, offering insight and advice whenever our family felt uncertain of Mom's needs. But perhaps most importantly, Cynthia conveyed a tenderness, a gentle strength, and an absolute understanding of what Mom was experiencing day-to-day and what her children, her family, were experiencing as her health weakened.
By the time Mom's health was clearly deteriorating, we offered to take her home, to return her to her house. She didn't want to move. She told us she felt safe at Sierra Valley Rehab, adding that the staff anticipated her needs and offered an extra helping hand whenever needed. We understood her point of view - because we shared it.
I want to recommend Sierra Valley Rehab to you and your family. For me and my family, it will always mean Care, Comfort, and something like Love.
- Robin (Caulk) de la Llata
