The employees that work at this facility are mostly nice to the patients, however there are not enough of them. The patients can not get help during the employees break periods, lunch periods or the patient's meal periods. (When you consider that's hour for breaks, 2 hours for employees meal breaks, 1 hour for patient meals, 3 times a day - is good percentage of the time). Since a lot of the patients cannot walk to get themselves to a restroom, they are sometimes required to wait over 30 minutes from the time they turn on their help light until they can get the help needed. There are no schedules. The meal service takes a full hour from when the food is brought into the hallways until the last people are served. Not having as medical background, I'm not sure that's healthy because it is not kept hot enough for that length of time - for sure, the coffee is cold. The patients having physical therapy have no idea when the physical therapist will show up. They are told, they will have as shower "tomorrow" but that could be any time between 8 am and I guess 4:00 pm. In the meantime patients who cannot dress themselves remain in what they slept in. There are no written procedures when a new client comes in. So for instance, the patients clothes are supposed to be marked with name and room number - or they are fair game be taken home by the employees. - in any event the patient doesn't see them again. The employees are not properly trained in the handling of patients with injuries, and it is the patient's responsibility to tell the employees there is an injury and what it is - or the employee may take a patient with broken ribs or an injured shoulder by the hand to pull them up from the bed. Or chastise a patient with a broken hip or pelvic bone for not being able to get themselves out of a wheelchair and back into bed (after the patient waited 30-45 minutes to get help). That doesn't work so good when the patient is elderly and losing communication skills.
Call the managnent with complaints?- voicemail. Call the emergency help number - voicemail, then full week until that "emergency" call was returned. So no, I would not recommend this business for my injured relstive. read more