While the staff is very busy if I make an appointment, my wait isn't long. I have found the doctors there to be friendly, compassionate and understanding of my needs as a patient. I'm surprised at the bad experiences I've seen reported here on Yelp. I had none of those experiences. This is a clinic, but the doctors do take on regular patients for primary care. I have been there several times and for me personally, I have not had any bad experiences read more

If you are looking for caring, knowledgable doctors and staff, don't go here. There's a reason this place has horrible reviews. They are listed as an urgent care facility, but have a paper sign on the door that says NO WALK-IN APPOINTMENTS. They turn off their phones and take an hour and a half lunch break. When and if they do answer the phone, they are not interested in helping patients and/or potential patients. The staff behavior is very child-like and unprofessional. When I needed a referral it was sent to random doctors in Roseville and Sacramento instead of Auburn. Their latest Doctor (Natalie Taylor) is rude and has a horrible track record as for as work history goes (listed on her LinkedIn profile). I'm honestly shocked they are still in business. read more

Awful awful awful. They are in the process of transitioning their practice and they no longer care about their current patients. They have cancelled my appointments without notifying me, gave me an improper referral and I have been calling for 3 weeks with no call back. Office staff is rude and unhelpful. read more

terrible getting through their system of transferring you from one office to the other only to be sent back to where you started from with no answers. read more

I called for a UC appointment and was told to come in. When I went to check in I was told there was no one there that could see me. What a waist of time to drive there only to be turned away. They should change their change their name Sierra Doctors Medical Group "Who Cares Urgent Care". Don't waist your time. read more

It continues to get more difficult to get adequate care with this group. I have been trying to get my medical records, and needed tests, up to date since October. This is January. I continuously must contact the office over every single little thing, to get any follow through. They have some good people working there, yet it appears they do not have enough employees. They seem to go through new hires so fast, that the training must be constantly taking place. I had to ask them to change every single order that the physician there made for me. Including the codes on a typical blood test and a common urine test, an MRI order made inadequately, multiple referrals to specialists made to wrong fields, and wrong areas. The continuity of care is nonexistent. I am proactive, but feel this has become my job. read more

I would give zero stars if I could. Went here for an annual physical after moving to the area. There were no doctors at the Sutter location in Auburn taking new patients so this was the next alternative for my plan that wasn't an hour or more drive. What a mistake. I saw a nurse practitioner who told me straight up that turnaround at that place was high and normal (not very comforting). I was supposed to get referred for some lab work and another specialized test. I called Sutter to schedule those appointments two days later and they never received a referral, and advised me to call back the next week since it was a Friday at that point. I called back on Monday and they still had not received the referrals and was advised to call Sierra to ask them to resend. The person who answered the phones at Sierra had no record of these labs being ordered at all even though I had print outs from my visit. They ended up finding the referral and sent it for one of the tests but not the other and that was several days later after pestering them multiple times. I also was supposed to have a prescription refilled but the pharmacy never received that paperwork either. I ended up contacting my previous primary care physician who, luckily, was still in my network, and she refilled the prescription for me. Don't make my same mistake. Find a doctor at Sutter or another major provider and steer clear of this place. read more

Literally go anywhere else. Go to vista care instead! Sierra Doctors did not give me what I needed when I had severe poison oak all over my face, neck, arms, legs, stomach and chest. My face was extremely bad and I couldn't sleep. I went in and asked for a steroid shot and they refused and gave me some creams??? Dumb. I called vista care after my visit at Sierra doctors that had me leaving full of anger and vista care said without a doubt if I had gone to them I would've got a steroid shot. IF POISON OAK IS ALL OVER SOMEONES FACE AND NECK THEY NEED A STEROID SHOT FFS. read more

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They are consistently over an hour late for their appointments, but require you to show up 10 minutes early. I'm looking for a new primary care physician. read more

When I started going to this medical group in 2019, it provided superior healthcare professionals and was better than a significant number of doctors in the wider area. In the past year, there has been a vast exodus of staff, both medical and administrative. While Deborah Butz is a superior PCP, the administrative staff have made this practice intolerable. I have been waiting eight weeks for them to figure out how to transmit blodd work orders to the same lab I have been going to for 3 years. They have failed on three referals. First, they took six weeks to even begin working on them and only after I called and emailed several times about where they were in the process. They sent two of the three to doctors who I had specifically requested they avoid or and in once case to a doctor who refuses to treat my disorder as a policy. Keep looking for another provider at this point. The frustration of dealing with the administrative staff and their attitude makes this an intolerable location. read more

REALLY?? I go in with a urgent care situation and they tell me to come back Saturday (4 days from now). How do places like this stay open SO SAD read more

NO MD's working here as of 01/13/2023! Just tried to make an apt with Dr. Ibrahim and was told he was "gone for a couple months". Asked if there were any other MD's to schedule with and was told no. All they appear to have now are nurse practitioners. How is this legal? Looking. for another office to replace Sierra Dr.'s and will be registering a complaint with the CA Dot. of Consumer Affairs and anyone else willing to listen. read more

Sierra Doctors has become a painful parody of healthcare. Back in the day when Jeffrey Topo, PA, was there, the office hummed along and they were pretty good about answering the phone and following up with Rx's and referrals. Since his and other providers' departures (and I heard some 300 patients went with him), the office rarely answers the phone, NEVER returns a voicemail call, loses paperwork, refuses to fill long-standing Rx's, makes endless unnecessary referrals to specialists (then never schedules them), and has a dismissive if not defiant attitude upon any inquiry. Here is just one example: I was scheduled for eye surgery in San Francisco, and made numerous requests to have surgery approval paperwork (results of a physical at Sierra Doctors and blood work at Quest) sent over to the ophthalmologist. My ophthalmologist also made numerous requests over the space of two weeks, each more desperate than the last, with Sierra Doctors NEVER responding or carrying out the request. Unfortunately we had to cancel the surgery the day before, due to Sierra Doctors' professional negligence. My partner and I have been patients there for 25 and 5 years respectively, and we are now forced to find alternatives to them, since their epic collapse in care, logistics and attitude. It is a very sad and disappointing situation. read more

I called in today to make an appointment because I have some health concerns and it says they are open on Saturdays and it says on their answering machine that they are open on Saturdays and it directed me to a on call person stating I could talked to that person and set up an appointment if I need to and the lady Dana was so rude and said they are closed and I told her it says on the answering machine you are open so they should change that but I'm just trying to make an appointment and she was very rude in her responses to me and was very short with me. They need to change their answering machine system at the very least. read more

I am very disappointed with this group of doctors. Every month I go through the dance of waiting for my Dr. there, or anyone else, at that office, for that matter, who will refill my medications for me. Calling the office means you have to wait for ever for someone to answer. No one returns calls. Sending a message through Athena is a joke. No one answers the emails. I am not going back. Very unprofessional. read more

Checked in and got in a room pretty quickly, doctor took vitals,only one other patient was there ,waited 45 minutes, had to come out 2 times to get service just for cut up finger. Had to pay up front because they wouldn't take my insurance then they sent me a bill 2 weeks later for a shot that they didn't tell me I had to pay for. Don't use this place! read more

Nice once you get there but Heaven help you if you need to get them to return a call or send in a referral. I waited 2-1/2 weeks for them to send in the referral to the foot doctor after I broke my foot. I had to leave 5 messages via phone and email. Nothing! I had to threaten to call everyday before it went through. Now they ignore me about needing a copy of my xrays for foot doctor. Half the time no one answers the phone and they NEVER ONCE is 4-1/2 years have returned my call. The doctors are nice, well, you don't see a doctor but the PAs and NPs are nice and helpful, the office is clean. As soon as I get my xray I'm changing medical practices. read more

We've been with Sierra Doctore for 7 years - couldn't be happier with the support!

Inept/Unprofessional Called ahead to verify insurance coverage. Was told all good. Arrived for appointment. Was told NOT covered. Daughter missed school. I missed work. They wanted 200.00 cash for office visit. I will not trust my familys healthcare with an establishment that cannot get its own house in order! read more

Have been going to office for over 10 years. Recently had a medical issue that took me out of work and needed on line paperwork to be input for SDI. Have been trying to get this done for almost a month thru this office. read more

Had a appointment for 9.13. At 1:50. I'm early as requested, go to sign in and the receptionist says there is a substantial balance due on my account and proceeds to hand me 3 pages of billings. No balance due other that 95.90, which says billed at 9.6.23. I tell her I have to get a bill to submit for my HSa account and have gotten a bill. Says they can't see me unless she gets payment that day. I say cancel my appointment and walk out, call billing, complain, operator apologies says I'll hear from the doctor....9.27.23 no call, no acknowledgement, nothing. I have never not paid my bill. Go somewhere else. This practice sucks and are only money hungry. read more

It's relatively easy to get in when you need to... personally, Bridgette Franz is my favorite.... Kind, professional, relatable in addition to her vast knowledge! The other doctors are great too. read more

Unfortunately, I have to agree with the other mostly negative reviews regarding this facility. I have been going to this business since 2014. Over the years they always provided me with excellent care until the recent change in staff. The facility seems to be mostly run by physician assistants, I have not seen an actual Medical doctor there in over two years. I recently had an appointment with a physicians assistant, Chris Duarte, I arrived early and was shown an exams room shortly thereafter. 90 minutes later the assistant finally entered the room apologizing for being so late saying they were very busy. When I initially arrived there were only two cars in the entire parking lot so I'm not sure what the staff is doing. Again a month later I had an appointment with Chris Duarte. I was shown to an exam room and had vials taken. After sitting there for 30 minutes with no one coming in I finally just left in frustration. As I mentioned earlier this used to be an excellent place to receive medical care but since the loss of staff members such as Jeffery Topo and others it has gone down hill. read more

Since Dr. Jeff Topo left this has become the worst doctors office I have encountered. Their front staff is horrible. They are completely unorganized, they tell you they will do something and they never do. They are rude and uncaring. read more

Stay away from this place! We brought our 9 year old son with a badly broken foot here to get a referral to an orthopedic surgeon. Every time I call them they tell me they'll send the referral that day. But they never do. Today they told me I'll have to wait another 72 hours (just to send a referral that we got several days ago!) My 9 year old has been in horrible pain for 6 days now. I politely asked her to expedite the referral because he needed to be seen ASAP...she acted bothered and annoyed and refused to help. We've been scrambling all day to get our insurance company involved. This place doesn't even care about kids. Sierra Doctors is inhumane and should be shut down. We will be switching medical groups ASAP. Update: Hills Physicians got involved and called on our behalf to try and get Sierra Doctors to expedite the referral. The Sierra Doctors front desk person got angry at the woman from Hills Physicians and hung up on her. The woman from Hills Physicians is taking this to her supervisor. read more

Called today to establish a primary care appointment. The man on the phone was extremely rude and unprofessional. This should not be acceptable for any doctors office. If youre having a bad day dont bring it out on your patients. Will be switching doctors. read more

Due to Sierra Doctors being the site for a pre-employment medical screening, I had no choice but to use this provider. I have never experienced the level of un-professionalism, and incompetence by the staff at this location. The conduct of the individuals working here is atrocious! The women completing my paper work was dis-respectful, loud, and had no respect for privacy/confidentiality even after asked. The woman completing my paperwork had the audacity to say that race, gender, and ethnicity were the reasons for having difficulty with the staff. The tone and demeanor of the staff including physicians is as though they are doing you a favor. No regard for quality, respect, confidentiality, or effective communication. Anyone seeking health services please read this review, and go elsewhere! read more

Always what I need - a quick urgent care visit with no appt to get a quick script or a COVID test. I usually find myself here after rolling in poison oak. It's always gone quickly and they are nice to speak with during in-take and assessment. I've taken my kids there for a couple COVID tests after being exposed and that has gone well also (as unpleasant as those are). I've never spent more than an hour here from arrival to depart. read more

Sierra Doctors is a disgusting example of health care. Originally when Dr. Boeye was alive the clinic was good, and Dr. Topo was incredible and very, very interested in helping people. Topo was the only reason I stayed with the clinic but he left and I can see why. Like someone else said, people are following Topo and I will too. This last weekend my pharmacy put in a request for a refill, then I checked on it and 3 days later there was never a call back to me or the pharmacy that they couldn't fill it because they hadn't seen me in a year. The pharmacy contacted SD several times and they never let them know why they wouldn't fill it. I called and left a detailed message yesterday, never heard back from anyone in the office so I drove down this am to see what was up. I had taken my last pill and needed a new prescription asap as I'm leaving on a trip. They would not work with me to give me 4 pills so I wasn't off my med, to get me through my trip and give me time to see one of their doctors. They wanted me to come back that afternoon for an appt and I didn't have time but could come back next week. Their response to give me a script to get thru the weekend was "We don't do medicine like that." Basically they will not work with someone who wasn't called back for days that needed an appt when both the pharmacy & patient contacted them to find out what was up. Why I had to drive in person to get an answer is pretty pathetic and then to be treated with such disregard. There was no flexibility with the front staff and they didn't even offer to check with a doctor to see if they could prescribe enough meds to get thru my weekend. I can't stand this office and this isn't the first time I've had issues with them before. People need to read these reviews and STAY AWAY!!!!!!! read more

Bad...just go somewhere else. Very unprofessional these people are a pain. Just try to make an appointment nobody will answer the phone. They will lie to you right to your face and you cant see a real md here its just bad all around. read more

The service and care at Sierra Doctors has really deteriorated over the last two years, starting when my husband was hospitalized in Canada with a staph infection and it took 4 days for his PA to respond to our emails and phone calls. Since then it has been a revolving door of PAs. We are concerned about having all our medical in one place, and for whatever reason, Sierra Doctors opted for a "lite" version of Sutter's medical record software, which doesn't allow Sutter to view their records. I'm changing to a Sutter Doctor. read more

Went to get a quick covid test. Everyone was pleasant, professional and informative. Just wish we had not had the prescription sent to CVS! No curbside service means covid + people walkning in to get prescriptions! read more

I waited for an hour past my appointment time with only two people in the waiting room. When I got to see the doctor, Christopher Duarte, he said he was just sitting in the back, so I could have been seen sooner. Nice. Then he informed me that the labwork I was there to do would be done at a lab and not in the doctor's office. The visit with Sierra Doctors cost me $200. When I got to the lab, they told me it would be $361 to pay cash for the labs I needed done. When I scheduled the appointment at Sierra Doctors and told them what I was looking to do and that I would be paying cash, they never said that they didn't perform the services there that I was requesting, nor that I would have to pay additionally for the labs. Don't waste your time/money. read more

The best doctors and staff in the area! I have never waited for a scheduled appointment over 5 minutes. Thank you

Worst Dr office and urgent careI have ever dealt with. Husband has been a patient there for 5 plus years followed his Dr from Grass Valley there then shortly after that she left. They have a high turn over with Doctors and can see why now. They drop the ball on medications to telephone visits that they schedule. When your taking medication for health issues you would think that would be important. I would not give them any stars as they don't care ( office Staff) did like the doctors but they have lost so many patients and now I know why. read more

One star - They need to take Business 101. My wife was having severe back spasms and needed medical attention. It was Sunday, and our doctor's office was closed. We debated whether it was "emergency-room" bad, but decided on urgent care. I checked Sierra Doctor's website (it shows they were open on Sundays), and tried calling to verify they'd take my insurance. Could not get to a human through their voice mail tree, but the voice mail system confirmed that they were open 7 days a week. Managed to get my wife into the car and down the hill to their office. When I pulled in, I knew something was not right, because there was not a single car in the lot. I went to their front door just in case. Newspaper out front, lights off, door locked. Note that the posted hours on their front window also showed that they were open at that time. I would expect that a business who provides urgent medical care would be a little better about letting patients know their business hours. It's a real pain (literally) to get someone in the car and take them to the Doctor only to find out that they aren't open, even though all of their information says otherwise. Even if they needed to close for some unexpected reason, a note in the window would have been nice. The fact that they can't get this basic business principle straight makes me wonder about the rest of their operation, including any medical care they might provide. Shout out to Auburn Faith Hospital - their ER staff were wonderful, and provided my wife with excellent care. read more

Very unprofessional. It seems as if some of the practitioners are unable to perform what you would think was a job they were qualified for. Got referred elsewhere due to the inability to be diagnosed. I guess I should've checked previous reviews as this office doesn't seem capable of doing what a doctor should be able to do. read more

If Sierra Doctors Medical Group isn't even competent enough to answer or respond to a phone call would you trust them with something complex like your family's health? Many others have seconded this statement. This doctor's office is horrible. At one point I had a good opinion of them but no longer. I've been calling during all of their open hours for 2 days. I've left kind messages and haven't even had a callback. I've been a patient for about 2 years and I can't even make an appointment to see my doctor. In my opinion, Sierra Doctors Medical Group could care less about their patients. What sort of doctors office can't even respond to a simple phone call? It's the most basic rule. Think about it, would you trust the health of your family to a group that won'[t answer the phone or respond to voice mail? The good news is; I called Sutter and was able to talk to someone right away. They cared through the conversation and got us an appointment to see a doctor today. It blew my mind. read more

We have had good luck in the past with the staff here, but I've been trying to get someone to go over my daughters test results for almost 2 weeks now. I either get disconnected, transferred to voice mail (noone ever calls back), or they just don't answer the phone at all. The test results have been in for almost 2 weeks, I can see them online, but I can't get anyone there to go over them with me. Extremely disappointed. read more

The doctor's and staff cares so much about their patients. The billing is efficient and on time. My family and I are always seen right away with barely any wait. read more