I watched an interaction between Nathan and two other customers that just left me horrified. Nathan was yelling and swearing at customers, telling them that they were pieces of shit and more. I wasn't going to write a review, but when somebody behaves this way and shows their true colors and lack of moral and ethical compass, I need to step up and say something. A lovely older lady came in with a ring that she wanted authenticated for a buyer she'd lined up. He agreed that the diamond was real and approximate price range. When her customer arrived to hear if the diamond was real instead of doing what he'd AGREED TO DO - Nathan took the man and started degrading the ring, the setting, saying that this would make his girlfriend angry because she wouldn't like the sharp corners. What?!He was asked to authenticate the diamond ring. Instead, he threw the older woman under the bus and tried to make the sale himself, damaging her product, wasting her time and leaving me never wanting to shop there again. read more

The best place worth the nicest people. They're amazing and so helpful. Both of the owners actually come out to help you find exactly what you need. read more

Andy and his family at Sierra gem are the best been going to them for years you will not find anyone more honest! Their jewelry is very beautiful, and affordable his repair work top notch and affordable as well, the only place you need to go read more

Was very nasty cussed at me using the f word several times ripped me off selling gold also​​​

Brought two watches in to get their batteries replaced. One of them turned out to be a more difficult job that expected and required more batteries than initially quoted. They were upfront about the difference in the quote and also with their inability to get the time on one of the watches to sync back up properly. This was fine as I just went home and referred to the product manual to fix the issue. Appreciated the honesty and work. Definitely would go back in the future. read more

Excellent! Professional, nice and knowledgeable. Andy is awesome and repaired a broken earring while I waited. A friend recommended Sierra Gem as the BEST jeweler in Oroville and she was right. This place is definitely my jeweler now. :) read more

I know that Marcozzi get's a lot of attention as the downtown jeweler. But I have found that the service, and small town hospitality of Sierra Gem is unparalleled. My family has been faithful customers for years, and Andy has always done an amazing job. When I was buying my husbands wedding band, I knew that there was no where else I would buy it. I told them what I wanted over the phone, and within a month they had it sized, engraved, and shipped it up to me. Needless to say, it was perfect. read more

Traveled to Paradise to visit my fathers grave and wanted to get a momento to wear and remember the experience. Was able to find a custom turquoise ring and the lady helping me was so sweet. Highly recommend coming here :) read more

Sierra Gem Company - Jewelry Near Me - Oroville, California

It is a family business and as soon as u walk in they are ready to help. The father is a fantastic jeweler, my ring was broken and he soldered it back & looks brand new. Can not even tell. Also put some more stones in my watch and shinned it up too. When i went to pick up my jewelry i asked if he could shine my other rings i had on, and they look brand new also. First jeweler i saw when i looked up shops in my area. read more

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Been going to Andy for 15 years. I have no complaints. Always does a great job, just sometimes he keeps my jewelry for a long time, but it's worth the wait. read more

Lovely store and the staff was the best! I only needed a link added to my watch band, and they did that for me without charge! I will definitely go back there. They have beautiful jewelry, and best of all, Black Hills Gold! Thank you for your kindness! read more

Wonderful place! Jacob & co are very well priced and do great work! Had my engagement diamond reset in a different setting w/ my traded in gold it only cost me $40! Very impressed by this place - won't go anywhere else! :) read more

I dropped off my wedding ring to have a gem replaced and prongs repaired. I paid $350 The work was horrable, blotchy uneven wavy lumps of gold here and there scratches it was such a bad job I don't even want the ring anymore. I complained and asked them to fix it they made it worse. Don't take your jewelry there they DO NOT do quality work. read more

Family owned and operated, their customer service is top notch! Andy, Nikki and Mike go above and beyond. I needed to have my new wedding set sized and soldered - it was ready the next day! The jewelry selection is vast and beautiful, and there are some truly unique items available. Earrings, bracelets, necklaces, watches, diamonds, gem stones, gold...if you are looking for something special, this is where to go! read more

Another great trip to Sierra Gem, this time with a handful of broken jewelry. Within minutes Andy had repaired one piece, replaced the problem closure on another, and assessed the third problem with a promise of a fix in the near future. I have been saving up for a ruby ring and this is the place I will trust to design a perfect, classic, fabulous ring. Thanks Andy. read more

I've gone into Sierra Gem in the past with small requests, watch battery, to have a ring sized, and have always had top notch service. Went last week after pricing two other jewelers in Chico, just to see what they could offer. Mind you I was looking for a very plain band to have a small diamond that was my Mom's mounted onto. What I walked out with was a beautiful sweet engagement ring that my son is using to propose with, PLUS the fact that I was treated like I was buying a $10,000 ring...which wound up costing my son under $250. Sue was delightful and knowledgeable, Jacob was so professional and answered all of my questions, I never felt rushed. They will always be my first stop. No need to go to Chico for me. read more

I had heard really good things about this shop so I gave them a try. My experience was awful and I cannot recommend them to anyone. We bought an antique watch for a Christmas gift that had a small crack in the crystal. We took it there before Thanksgiving and he told us that he didn't have one in stock since it wasn't a common size it and would order one for us but it may take a few weeks. No problem. We understood. We called about 2 weeks before Christmas and it wasn't ready yet but we should get a call in a day or 2. We finally get the call on Christmas eve that it is ready. We opened the bag with the watch to look at it right away. He didn't replace the crystal and there was still a crack and it did not even look as if it was cleaned. Needless to say we were terribly upset as we needed to give this gift in about 12 hours. . When we asked her why it was not done she wasn't even apologetic, she said he polished it the best he could since he did not have that size crystal instock and they weren't even charging us for the cleaning and polishing. What???? you had it for 6 weeks and if you didn't have time to handle it why not say so? Why make us wait until Christmas Eve when it's too late to do anything at all. She was not concerned and moved on to another customer. We will never go back. On a great note, after the holidays we were able to get the crystal changed with another jeweler in Yuba City and it only took 2 weeks start to finish and was actually cleaned and a nearly 90 year old watch looked nearly new read more

My boyfriend and I wandered in here while on vacation. We were just looking, not really expecting to find anything. We had been looking for wedding rings and to our surprise the shop was not only well lit and had a great selection, but we found both my wedding ring and engagement ring! The service was top-notch, what you could expect in the very best jewelry stores. They changed the stone we liked for my engagement ring into a new setting while we waited, knowing we were leaving town that day. I got the rings that I really wanted and that fit me perfectly, and they gave us a terrific price, too. LOVE this store and everyone there. THANK YOU for terrific service, wonderful selections! read more

I needed to find a black hills gold watch for my wife for Christmas; I was headed for the Chico mall, but decided to stop in at Sierra Gem before I headed down the hill. They had only one black hills gold watch, but it was the nicest I'd seen as compared to the online watches I'd looked at. It was also much more affordable and I received great service; I'm going back for a valentine's day gift today. read more