Horrible service. Unprofessional and quite frankly embarrassing. We have Sara Buenrostro as our community manager and she is absolutely USELESS!! She does nothing, absolutely NOTHING. Refuses to take ownership, responsibility, action. This why people hate HOA's! STAY AWAY! read more

1 Star (because zero isn't allowed) If I could give this property management company negative stars, I would. Dealing with them has been an absolute nightmare from start to finish. They are the very definition of unprofessional and unresponsive. Maintenance requests? Good luck. It takes weeks--if ever--to get a reply, and when they finally do send someone out, it's a half-baked job that usually needs to be redone. We lived with broken appliances, leaking pipes, and mold issues that they blatantly ignored. Communication? Nonexistent. Emails go unanswered, voicemails are never returned, and the rare times you do get someone on the phone, you're met with attitude, excuses, or flat-out lies. They treat tenants like we're a nuisance instead of paying customers. And let's not forget how they nickel-and-dime you for everything. Ridiculous fees, surprise charges, and no accountability. Move-out was another disaster--they tried to charge us for damages that were clearly documented when we moved in. Thank God for photos and receipts. Avoid this company at all costs. They do not care about their tenants, they don't maintain their properties, and they make your life ten times harder than it needs to be. You've been warned. read more

I don't understand why property managers are the WORST people to deal with. I waited 20 days for my security deposit (law is 21 days). I called on the 20th because it was a Friday and the 21st would've been Saturday and I hadn't received anything. Crislyn Barbas, our new property manager, said he "forgot to send it" and "left it in his drafts". Yeah no big deal just over 3k of my money "in his drafts". He repeated that there was nothing he can do and I have to wait until Monday. After back and forth for hours it seemed like, he finally sent it but I noticed over $700 missing. He didn't sent any receipts or statements until I emailed and called asking for them. They deducted for carpet cleaning, painting, and a bunch of things that are legally considered "wear and tear". Our apartment was in near perfect condition when we left, just a few chips of paint that was peeling. Mind you, he did a walk through and said we would only be charged the standard cleaning fee which was a lie. Crislyn is incompetent, unprofessional, and lazy. The apartment was already extremely overpriced with no amenities and now I have to fight to get my deposit back which was over 3k. read more

Sierra Property Management operates on unreliable communication, zero accountability for their mistakes, and taking advantage of college students who generally have little to no experience dealing with landlords. I cannot emphasize enough how incompetent John, the landlord, Usiel, the property manager, and the entire Sierra team is-- and how frustrating our experience renting from them was. For starters, my roommate and I were forced to move in seven days after our lease started, due to "issues getting the previous tenant to move out" and Sierra's desire to "fix the floors" (which only resulted in bumpy, dirty floors when we actually moved in). Our rent was not prorated for this violation of our initial lease until we explicitly asked for it to be. Furthermore, our electricity bill for the time that Sierra was preparing the apartment ended up being one of the highest bills we ever received during that year. When we finally moved in, it was apparent that Sierra did not care to fix up the unit in a way that such a high rent would be expected to yield. Aside from the aforementioned uneven and dirty floors, a window blind was broken, the shower temperatures were switched, a chunk of paint was missing from the bathroom wall (which they later tried to charge us for!), the toilet button was covered in some unidentifiable bacteria/ fungus, there was inconsistent lighting in every room, etc. After living in the unit for a few months, we noticed that one of our bedroom walls was consistently wet with condensation, causing mold to grow behind our beds. Some of it had rotted through the paint in the baseboards. Though the lease we signed had contained the typical IV warning that mold would be tenants' responsibility, we decided to email the landlord about this issue because we were concerned that it could be black mold. John emailed us back and told us that it was our fault and responsibility because we didn't open the bathroom windows after showering. (Our unit did not have a single window in the bathroom.) Throughout our rental period, my roommate and I were forced to take turns wiping the black mold off of our walls with bleach. We learned that our central heating was broken when we tried to turn it on in the winter. We asked Sierra to come fix it, and instead of ordering the correct replacement part, they installed two small space heaters. Even with them at on full blast for hours and hours at a time, our apartment would not get warmer than 54 degrees at night. Consequently, our electricity bill broke $150 that month. It took weeks for them to finally fix the central heater. One of the most unacceptable situations with Sierra was when our shower drain got clogged with some hair. Though we spent considerable time and money trying to fix it ourselves, we were forced to turn to Sierra when the tub was full of standing water. It took nine hours to get a viable maintenance response. I spent the entire day calling the Sierra office, emailing our property manager, leaving voicemails for the third party plumbers, etc. The plumber finally came at 8 pm and spent no more than 15 minutes in our apartment, confirming that it was nothing more than a hair clog. Our invoice for this maintenance was SIX HUNDRED DOLLARS. After proving that this fee was more than seven times the minimum hourly rate detailed in our lease, we received $510 back. Throughout this process and all those phone calls, it was abundantly clear that John did not bother to read my emails or ensure that our dispute would be attended to. Our final battle with Sierra spanned more than two months and dealt with our move out inspection and security deposit. We opted into an inspection from Sierra prior to the end of our lease so we would be aware of what "damages" we could potentially be charged for. They lied to us about completing the inspection, and only attended to it days after, when we held them accountable. Our initial and final inspection noted inconsistent damages, despite the fact that they were both performed by the property manager-- rendering the initial inspection pointless and stripping us of an opportunity to fix whatever needed to be. Sierra tried to deduct almost $800 from our security deposit. After going through the itemized bill and cross referring with their own notes and our lease, I calculated that the "damages" we were actually responsible for were a fraction of what they claimed. I spent more than three weeks attempting to correspond with an unprofessional, unproductive, and self-contradictory Usiel. He admitted that the bulk of the charges were either not our responsibility or a result of Sierra's own ROUTINE TURNOVER maintenance (nothing to do with us/ not our responsibility at all). I ended up receiving 93% of the deposit back. Do not rent from Sierra Property Management. If you do, be prepared to either lose your money or waste unfathomable amounts of time trying to get it back. read more

Unfortunately, I'm having a lot of issues with this Management. Not only did I move into their third floor apt with a torn achilles, I was told the there elevators were in the process of being fix... Come to find out by recent neighbors that we're staying their longer then me, that the elevators have been out for the whole two years. Now that I'm all moved in the elevators aren't getting fixed and I've found out that a peg leg woman stays on the third floor too. She too expresses wants and needs for the elevator.... Also they wonder why people don't take there trash to the dumpsters is because the way this complex is set up... The trashcans our underneath/outside the building where the elevator would take you from the top floor to the bottom underground parking lot ..... But no, instead we have all this trash sitting around the whole complex till birds come and make things worst. Why, because its such a pain to really get to the trashcan when it could be made simple, like a apartment complex of this size should be... Especially, if we're paying 2k rent, like seriously. Besides that the real issue comes as such. The building I stay in somehow, my apartment which is on the very top for got a massive water leak in my bedroom. Now like I said I stay at the very top floor. Their accuse was you have the very last active fire water valve located up there thats just been leaking. I reported this Oct 16. They came on (Monday) Oct 19 and cut a nice giant size whole in my ceiling to get to the leak and semi boarded in back up and left a commercial dehumidifier. They were suppose to come back Wen( Oct 21) but don't, instead they come by a whole week later. Me not liking the fact that my place looks like a semi construction zone and me not being able to even feel comfortable in a place that I single hand pay 2k out of my pockets. I leave for halloween and come back the the Management telling me we're ready to fix things up... oh yeah, well its Nov 4, as told them to come by as early as possible because I like to handle things early. We establish 8am as a go time. They came by for 10 mins just to say hey were gonna have to come back again tomorrow at 8am to get started on the whole...Really! These people are beyond unprofessional and I'm honestly tired of it!!!!! Why are they wasting my time and making me unease, I don't know! Also, I have a refrigerator that knocks louder than police at your door, they ain't fixed that either. Its a lot stuff honestly and the fact that there Manager John got on the phone with me to tell me to speak to him like a human being as if I was speaking in code or something, don't wanna throw race cards in there but yeah!!! I'm defiantly looking into swappin my lease!!!! I feel unwelcome, uncomfortable and just used as they don't argue about collecting rent from me but can't argue to help!!!! In the picture you can see trash set by the the non working elevators. People setting the couches next to the non working elevators . Because it hard to get them down by trash let along it was probably extremely hard to get it all the way up to the third floor in general without the elevator. In that same picture to you can see trash at people doors on both floors. You can see my peg leg friend has made it down from the third floor, down the slanted driveway just to get to the thrash can. And I honestly wish I would of took more pics of my room when it had the dehumidifier in there. Long story short I had to move things out my room into my small living room when as still been there for weeks. Im paying 2k a month to live like this! With a 2.3k deposit. Oh what a time! read more

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I never leave reviews but everyone needs to know that if you choose Sierra property management and get Joe Herman as your property manager he's amazing. Truly the only property manager I've ever had that's honest and responsive. If there is any issue or question or concern Joe will help you out the best he can. He's just a good landlord. Even though rent was expensive he even warned us that he was going to have to raise it and even showed us other properties he has that were cheaper. Good guy, give him a raise. read more

It's 3am, water is currently leaking from our kitchen ceiling out of the light fixture. The so-called emergency mechanic line keeps telling me that they paged the emergency mechanics who will call me within 30 minutes... but that was 3 hours ago. I've called 5 times since then, they all seem mad at me for calling but they won't help me beyond telling me to wait for a call back soon from the 24 hour mechanics who "aren't answering their pages" but whose number they won't give me. I'm questioning if the mechanics really exist. The kitchen light is now making concerning noises and the water pouring out of the light fixture is yellow. The buckets we put underneath are being filled incredibly fast. Water + electricity together = Call me back pleeaaassseeee read more

Horrible horrible horrible. I can't begin to tell you how many problems I had with my apartment this year. When I first moved in, the fridge was broken, toilet wouldn't flush, door wouldn't lock and the closet doors were missing. I knew then that this was going to be a really exciting year... the staff are extremely rude and they never listen to our complains. The plumbing is so bad. The sinks and garbage disposal would constantly break. We had mold in our apartment for a good 7 months that spread all over our clothes, shoes and basically everything we own. NOBODY CARED. They promised they'd bring people in to fix it but nobody did. I'm so glad I'm out of the terrible apartment. Literally worst living experience I've ever had. STAY AWAY!!!!!!! read more

I live next to one of these Sierra Properties. A fire/smoke alarm in their apartment building has been going off for 15 hours. The whole neighborhood has been complaining about this continuous low frequency beeping sound. I called Sierra Property about the noise complaint and they could not care at all about this issue. Offered no help whatsoever. What a disgrace of a property management company. Please don't rent from this company, you will have deep regrets!! read more

It's 10:03. I'm no longer allowed to watch TV. Get your ear plugs in. If you talk, you'll get a noice complaint. You have to get all your packages delivered to your work because nobody delivers here. Your will get blamed for every random person that walks up to the building. All he has to do is yell in a window and if he stands in front of your door, you will get blamed. You don't even have to know them. You will get a letter. You will get a phone call. You won't even have to have seen that person before in your life... He knocked on your door. It's your fault. Be prepaired. read more

Good luck with them calling you back ! Emailed and called for a week straight! Still no reply ..

I wouldn't even give one star if I had an opportunity. We waited the (exactly) 21 days, which is the LEGAL REQUIREMENT to get our deposit back from Sierra on a house we rented in IV for two years. They charged us for many items that are standard wear and tear. We left the home in better shape (pictures and video to prove it) than when we got it. Michelle and John are very slow in responding to emails. We should've known when we moved in, requesting roof repairs (since there was a tarp on the room where there was a huge hole for five months) and it took them over a month from when we moved in (over six months in total) to repair the roof. Students at UCSB are being screwed over by companies like Sierra Property Management. Be happy if you get 1/2 of your deposit back - with fake receipts of non-existent "repair companies." read more

A total zero! The management does not want to help you at all. They do not care about problems. Non-existent communicaction skills , rude and insensitive. Save yourself a headache and rent from anyone but them! read more

This is my second year leasing with Sierra Property Management at the 807 Embarcadero apartments. The management has been slow to responding and resolving urgent issues. From the beginning of moving in, I have had to deal with living with a cricket infestation in the apartment restroom. At first, I thought that this was solely due to the cold weather as it appeared the most during the fall and winter seasons. I did not report it to the management. However, when this same issue became prevalent during my second year of living in the apartment, I reached out to the management. At this time, I was temporarily taking care of a friend's pet guinea pig and searching for a new owner as the friend said that she wouldn't be able to take care of the pet anymore. When the maintenance stopped by to observe the cricket problem, word got to management that the guinea pig was in my apartment. The management responded that the guinea pig's hay may have caused the cricket problem and did not resort to resolving this issue. However, there is no evidence that the guinea pig's bedding (made out of paper) attracted the crickets coming out from behind the restroom sink. Although the maintenance worker continuously requested for the management to fix this issue, the management did not reply and shifted the focus by stating that I violated the contract regulations regarding having pets in the apartment. The management did not take steps to provide a permanent solution to the problem. Nor did they validate the seriousness of this arising issue. This has invoked emotional and mental stress. Living without being able to freely use a restroom and constantly being overwhelmed with the fear of having tens of crickets piling up has made this the most traumatic living experience. read more

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I was given a 35 page lease document to sign and after reading it I asked 5-7 clarification questions by email. Kelly called back and answered some of my questions. I told her that my questions are in part because the lease has typos and apparently missing words in some places. Many paragraphs, especially the first one, were ambiguous and not clear. For a tiny example, the rent is "$XXX" and deposit is "YYY" without the dollar sign. She said they would absolutely not correct any typos or change the lease in any way because a lawyer wrote it. I asked if I can give her YYY cents instead of YYY dollars because it doesn't say what currency it is. Kelly said that she would correct the dollar sign only but now prefers not to lease the property to me and will put it back on the market instead. I am uncomfortable signing a $45K lease with typos especially with such an attitude from an agent. Unfortunately, Kelly's supervisor Dan confirmed that they would not change typos at all because it's how their lawyer wrote it up. Actually when Kelly was showing the unit she acted unfriendly. I think renting from this company is a very bad experience for anyone. read more

Terrible customer service and communication skills. Never renting with them again. Jenna is rude and John has no idea what he's doing. If I could I would give them zero stars. read more

Recently had a plumbing issue, and the Sierra Team had a plumber out the same day as our call to assess and fix our drains! Completely COVID-safe, masks, physical-distancing, and all. Such a kind and accessible staff! read more

DO NOT RENT FROM SIERRA PROPERTY!!! We had no idea they would be so horrible! We leased an apartment for 1 year, and were charged $500 for paint. Then, charged for so many other things that by law, owners should pay for. They will charge you ridiculous amounts so you won't get much of your deposit back. We had issues with the management, Bailey King to be specific. Very unprofessional to say the least! I could go on, but you get the gist. Oh, one more thing, if you read a good review for this property management company, you had better bet they wrote it themselves! read more

I have never experienced such an atrocious lack of professionalism in an industry that is intended to bridge the link between landlords and tenants. While my initial agent did everything right, was friendly and responsive, the landlord backed out of our agreed deal at the last minute because he changed his mind about my pets. I asked my leasing agent for a copy of my credit report that was approved, so that upon applying for a new property, my report would not be pulled yet again. He was very helpful and said that since he was out of the office, his manager would be happy to send it to me. The manager, Michelle, was unfathomably snarky and rude, trying to blame me, the prospective tenant, for not being forthcoming about my two small birds (parakeets), even when they were clearly listed on my application that had already been approved by the landlord. She patronizingly refused to provide me with my credit report due to "inability" and instead of being apologetic that the circumstances didn't workout with this particular landlord and suggesting to help me find a more suitable rental the way my initial agent did, she continued her condescending remarks and silence, offering not a glimmer of personability, courtesy, or even respect for the time I wasted on waiting for the contract for this property. read more

0 stars. Sierra Property Management is literally a scam. One month into move in and our house already started having major issues with plumbing etc. Our kitchen had a bug larvae infestation, John claimed the bugs were "flour bugs" and told us to remove the flour from our pantry except we didn't even have any flour!! We called several times about this disgusting issue and he did nothing. Next, we discovered loads of termite poop. He had someone come check it out, all they did was patch up the holes with paint because apparently "every house on the California coast is infested with termites". I've lived on the California coast my whole life and most certainly did not have a termite problem. We left the house in substantially better condition than when we moved in but still got $3000 taken from our security deposit for BS charges. It is so sad that rental properties like this run Isla Vista and scrounge students and their parents money. This needs to change. read more

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Don't let the disproportionate amount of negative reviews get in the way of renting with Sierra because as a tenant of over 2 years, I haven't been given any reason to complain about Sierra online. (My housemates also don't have any complaints, but they don't make time outside of Twitter and TikTok to leave a nice review lol.) read more

DO NOT rent from these people!!!! They are greedy,sneaky and rude. Always find a loophole to get more money out of tenants. Spread the words, rent from someone else. read more

Slumlords of Santa Barbara. Honestly, I suggest if it comes down to renting one room from a company/ person not Sierra,between a fancy 3 bedroom condo with Sierra, same price, choose the room without Sierra! Living their low standards can take years off your life. read more

Sierra property management has been nothing but helpful throughout my time leasing with them. While I've only lived in their housing for one year my housemates have leased with them for two years and we've had no complaints! The leasing process was painless and easy and their customer service has continually been excellent. Especially with Covid, they've been extremely transparent with how our housing works which has been greatly appreciated - highly recommend! read more

Took over 2 months to fix one of the only two laundry machines we have for our entire 18 unit apartment complex. New laundry machines were installed but those are still non-functional as you can only pay through an app which the machines dont properly connect to. The property manager John has been pretty inattentive and is difficult to work with when it comes to resolving issues like this as well as others. read more

Representative told us we had priority, so we 5/6 people paid the application fee. We kept in constant communication with them through our house spokesperson. We messaged them February 5th initially with completed applications. On the 8th, we were still in communication with the property management representative and they told us a different group had signed in. I do not believe they should tell people they have priority, make them pay an application fee, then tell them some other group signed. This is an unethical and scamming process to suck the money out of hardworking students savings. I'm actually glad they did this to us so we don't have to deal with them in the future. read more

We've been tenants with Sierra Property for 2+ years now, just signed for a third. We cycled through a few property managers assigned to our building but have landed with Robert who is an absolute pleasure to work with! He is quick to respond, attentive, and flexible to our questions and requests. I've been pleased with the level of service we've received, even given a few renters snags we've run into over the years. read more

Our fridge has been messing up for two months now. Repair man has shown up once after 5 missed appointments. No call no shows. The property group has insisted they be here to let him in when I am not home. When the issue hasn't been my availability but just a repair man who will not show up when time and date has been agreed to. They flipped the issue on me and mention me being in violation of my lease if I do not let them in my apartment without myself being present. Nothing is being done to keep the repair man accountable and my fridge is still not working properly. Lack of care for their tenant is apparent. But believe they'd be quick to reach out if my rent was a day late! I feel like I'm to blame for trying to get my appliance to work properly. They are more focused on issues of control like making sure our laundry room door is shut at all timesand no one is working on their cars in their own designated parking spot read more

I got my deposit back after moving out. I was shocked to see the minimal charges. They gave me back everything except for minor cleaning charges (which was expected). The deposit money was given back in less than three weeks. The staff is always so nice and professional. If you are a good tenant and don't destroy their properties, they take great care of you as well. Thank you for the amazing price in rent and taking care of your tenants over the years. Greatly appreciated!!! read more

We just had a good experience with Sierra Property Management. The security deposit deductions were FAIR, well documented and supported with invoice copies. The deposit was returned timely and the cover letter gave contact information for any questions or issues. This was professionally handled, which has not always been our experience. Thank you, Sierra. read more

I have been at my Sierra-managed apartment for about a year and a half now and I have had nothing less than an exceptional experience so far. My property manager, Lydia, is the best. She was very accommodating to both mine and my boyfriend's work schedule when we needed to add him to my lease. When time came for lease renewal, she mailed out the whole thing to the apartment (and even included a prepaid envelope to send back), which was very convenient for us as it saved us a trip and we didn't have to figure out a best time that we could both make it to the office. Work orders get taken care of in a very timely manner. During our annual inspection, I left a note saying our patio door was getting stuck on the track and the bath water was draining very slow and both issues were quickly taken care of. A couple weeks ago, our kitchen sink started leaking and it was fixed the next day. I am comfortable reaching out to Sierra whenever there are any issues and I would highly recommend renting from properties managed by Sierra. I was skeptical at first because I had heard some negative things about Sierra, but I'm so glad that they're taking such good care of us. read more

Horrible!! I first called to inquire about any available properties, and was directed toward the website. The website lead me to listings and applications. I filled out an application for a random listing, with the thought in mind that I was interested in more than just one listing. When I went to look at the first property, Mark explained that I had done things backwards and wasn't supposed to fill out/pay for the application, until after I viewed the place, and was interested in it. Well, I was far from it. I wasn't interested at all, and had planned on waiting until I began my new job, so that I would be able to afford something better. He specifically told me I should not have done the application process until I found a place I was interested in. I have been trying to get my $30 back from them for weeks now!! Mark finally calls me back today and tells me I have to speak with some other guy because it was his property that I applied for?! A man I have NEVER spoken to before. Never even heard of. Who, of course, "isn't in the office at the moment". Is this company hurting for $$ that bad that they are taking from people at a time like this? Lets hope this other man is a decent human being. Otherwise I WILL be filing a complaint with the BBB. I suggest the other folks on here with this issue do the same. read more

I used a few different different property management companies during my time in Goleta, Sierra stood out for there complete disregard for their tenants, terrible properties and greediness. When I moved all the plumbing in the kitchen was already broken, we went through sierra to get a plumber that didn't know how to fix it, and we were still charged for it. this was the first of many accessory charges that sierra put on us, sometimes for things that me and my housemates did to improve the property. we were often charged for things that happened in the other units of the property, further illustrating how eager sierra was to get more money from us while putting absolutely no work into maintaining and improving the property (despite increasing rent 5% every year). I wasn't upset when they kept most of my security deposit, or even when they made up charges for damage that simply wasn't there when we moved out. I'm upset with myself for trusting sierra with my money and housing, and you will be too if you lease any of their properties. read more

I am posting a warning to tenants considering renting from Sierra Property Management. This company will NOT provide a rental reference for you, which will make it much harder for you to rent in the future, even if you were an excellent tenant! I have a house for rent and called to get a reference for a person who rented from Sierra, and they would not even let me know if the person paid their rent on time! They said this is company policy. When I have multiple tenants applying to rent a place, people who rented from Sierra will be at a big disadvantage because other property managers will not be able to get any information about them. Think twice before doing business with this company! read more

Where do i Start with Sierra Property... First of all when we first moved in everything seemed okay but then everything went to shambles. Within the first week of my roommates and I moving in of course we got a little crazy;being it was fourth of July and we are college students. However after the first week any time we would make noise on a weekend during noice ordinance or even if we didn't make a peep during those times we would always awake with an email pending saying we were partying until 1 am which was never their case after our first offense because we wanted to respect our neighbors, but every week when someone around us or even a block down from us, our house would get blamed with no evidence. And any time we asked for help on the house they were very hesitant to come fix it because they would've rather overcharged like they did once the security deposit came back. TERRIBLE LEASING COMPANY THAT ARE SHARKS AND WANT TO STEAL YOUR MONEY FOR SHITTY OLD HOUSES THAT ARE ONE BLOW AWAY FROM COLLAPSING. read more

I WISH I was still a Sierra resident. They're definitely one of the best property management companies in Isla Vista (and that's saying something). They're super easy to work with and they are GREAT in comparison to other landlords in IV that will try to take every last dime you have to give. read more

I'm not sure if a management company is only as good as their managers, or if Sierra did an intentional positive spin on how to treat their tenants. After a disastrous situation and an unhelpful manager, we got great managers. First Nicole, who was smart, quick to fix things and very nice. Then came Robert (Zermeno) respectful, also smart, friendly, professional and quick to reply and solve problems. The genuine willingness to make sure things are as best as can be is what makes Robert stand out. Michelle (owner) also became willing to look into and help solve any issues brought to her attention. Sierra's handymen, Alex and Raul are great at getting the job done, excellent at their jobs, respond quickly and are flexible with their schedules even when busy. (Also very nice) So why only 4 stars? The plumber. read more

I have been a tenant with Sierra Property Management for 2 years and 9 months. Initially, I signed my lease with Shelley Trost. She was wonderful, very kind, reviewed the lease with me in detail, and attended to any issues or problems which arose. She left Sierra within the first year of my tenancy. Then Lydia became my apartment manager. I liked her as well- she was professional, responsive, and handled issues such as neighbors using assigned parking spaces that did not belong to them. However, Lydia has since left Sierra. Now Jeffery and Michelle are managing my current building. There seems to be a LOT of staff turnover with Sierra. I think this of indicative of some issues within the property management company. I loved my 1 bedroom/1 bathroom unit in Ellwood, however there were a few issues over time. For example, my upstairs neighbor water heater broke and spilled into my bathroom closet. It took over 6 months for someone from Sierra to come out to repair my bathroom closet ceiling. Then- when the drought started to end and we received heavy rain this past winter- my apartment floors kept flooding from outside rain. Note that I am in the first floor in a corner unit. I reported the puddles and water entering my unit on 2 separate occasions (January and February 2017). Each time, I received a timely response and someone came out to view the issue. I must note that Sierra is very responsive to work issues (with the exception of the bathroom closet flooding), and all property management representatives are quite friendly on the phone. However, nobody seems to know the cause of the leak coming in from outside or how to fix it. The problem has not been resolved to date (May 2017). Now that I am preparing to move out, I am extremely dismayed that Jeffery is attempting to pass along the cost of normal wear and tear to myself as the tenant. This is what has earned the 1 star review in what would otherwise be a more positive 3 star or so experience. I have steadfastly maintained my unit in wonderful condition (weekly vacuum, steam mop, dust, clean bathroom and kitchen, etc). I spent hours preparing the unit prior to move out, then an additional 5 hours of cleaning this past Wednesday 5/17/17. Everything is in tip-top shape except for my kitchen sink (hard water stains), and bathroom sink and bathtub (hard water stains again). I also have small holes in the walls from curtain rods. All of these items are described as standard wear and tear, and legally they are the landlords responsibility to repair. They also want to charge me for professionally cleaning the vacuum, which is in great shape and has no stains/tears/etc as agreed upon by Jeffrey. This is the landlords responsibility in preparing the unit for the next tenant. I am unhappy that they are refusing to pay any costs out of pocket, and instead want to pass the bill along to me. Note that I am happy to cover the cost of flea treatment for the carpet as I have 2 cats as ESA's. On that note, it appears that Jeffrey at Sierra does not like people having animals as ESA's. During the pre move-out inspection on 5/17/17, he indicated to me, "That's what all the kids are doing these days" (ie. declaring animals as Emotional Support Animals in order to have them in rental properties). I found his comment offensive, condescending, and inappropriate. He is not a doctor and does not know my medical condition, nor my medical history. I have a legitimate need, and I truly benefit from my ESA's. Another item to note is that they may to attempt to pre-lease units prior to move out. As a result, they will give the mandatory 24 hour entry notice, and strangers may walk through your occupied unit along with the property management representative. Michelle (the other property rep managing my unit) was very kind about this, however overall it was still uncomfortable having strangers look through my occupied unit. It was within Sierra's legal and lawful right to show my unit. Overall, I would say that your experience may be decent at times, and may be crappy at times. Be VERY, VERY careful with your security deposit. Read up on the law, know your tenant rights, try to remain reasonable and show good faith, but do not let them get away with nickel and diming you IF you took good care of your unit and cleaned the bejesus out of it. read more

Sierra is great! My past experiences have been with KAMAP and Wolfe. Since this is a review for Sierra I will avoid going into detail about my bad experiences with my prior property managers. My building is old so it constantly needs repairs. Sierra has someone out within the same day or at most one day. To contrast it with KAMAP, they took about a week (and me going downstairs to the on-site manager to nag him). That sounds pretty bad, but it still beats Wolfe by a long shot. Like I said, I am not going to go into detail but Wolfe will not come to do repairs unless "there is a fire or flooding". I put quotes because these are the words the secretary used when I asked her why it was taking a month to come out and fix my bathroom fan. This was causing serious mold problems in both my bathroom and attic so I took care of it myself. For some other repairs, many of my emails/calls were flat out ignored. KAMAP returned a good portion of my security deposit, although I was charged for the carpet and it was in the exact same condition when I moved in. The rest was for cleaning and minor repairs. Wolfe took most of my security deposit for obscure repairs. I know the current tenants, so as of now, two years later, these are still not fixed despite me being charged. What the hell did you do with my money then? I will update my review for my final experience with Sierra since I cannot comment on the move out yet. read more

I have had leased four properties from Sierra & each & every one has been a pleasure! When there have been issues with a property, they have been very quick to remedy the situation. The owner Becky Cohn is a delight to work with & is extremely fair! I recently moved out of the area & was very pleased with getting back my entire deposit very quickly. They keep their properties up & have a great crew. Thank You Nick L. read more