I was at sightmd a year ago. Had Dr. Gasser. It was great. Explained everything very well. Took her time. I went back this year. Ask for a prescription refill for dry eyes. Had to wait 5 weeks to get a prescription. What a run around. Went for eye exam. Different Dr. Dr blem because Dr. Gasser is not there. I have nothing good to say about my experience this time. Got new glasses could not see distance. Said I need to have my eyes checked again. I said ok but not with Dr. Blemishes. The said no. That the only doctor we have. So I got back 250.00 for my glasses. That was it. Lost all insurance money. Wow what a bad experience going back this year. ​ read more

worst rudest staff ever, gives appt time n you show up and says dr is gone! staff needs to learn appt time scheduling correctly!!!!!

This business appears to have a main focus of running as many tests as possible and then billing MED and supplemental insurance for all it can and then passing on the remainder to the patient. My 90+ year old father went to have a general exam and asked that the results be forwarded to his GP. After the first visit, Progressive Vision Institute scheduled a 2nd appointment to run more tests. There was little to no explanation before or after either visit. When my father inquired about the results, what they showed, and why they weren't forwarded, the staff said he didn't fill out the paperwork and they made no effort to honor the request. The physician never did give a reasonable review of the results despite inquiries from my father. When I called to discuss the situation of the unwarranted testing and billing, I spoke to Tiffany in billing, who said she had no control and gave me the office manager's number. I called the office manager, Courtney, and had to leave a message. After no reply from Courtney, I called again and was discourteously told they could do nothing about it in their office and the bill had been passed on. This is the problem with corporate health care. You are a dollar sign in their eyes and nothing more. But even worse was the lack of communication and care exhibited by the treating physician and staff. My father went to a different ophthalmologist who very clearly discussed his assessment and findings. No major issues, no unnecessary additional testing was needed, and he has excellent eye health, that of someone at least two decades or more his junior. I would like to give a zero rating to this business because they actually did harm by loading stress on my father and did no good, not even a review of the basic exam." read more

1) He is never on time and is always rushed. I have lost money leaving work early because Dr. Luo does not have any weekend or evening hours for working people. He works 8-4, but he is ALWAYS LATE!!!! I had an 8am appointment thinking I could make it to work up the block by 8:30. He wasn't even there yet! He rushed in with coffee breath and I finally got to work by 9:30. I'm not a doctor. I can't afford to lose an hour's pay. I have seen him 5 times and he has never been on time. He is in such a hurry that he doesn't have time for questions. 2) He told me my cataract surgery would be covered by my insurance company. I owe $1500 on top of the lens implants that HAVE NOT restored my vision, though I paid $2000 extra per eye, and I still see halos around lights. NOW HE SAYS I NEED LASER SURGERY! And he told me to take beta carotene. WTF? 3) Billing lady was very nasty on the phone. I had to ask her to keep her voice down, but she continued to raise her voice to me and cut me off when I was talking. All in all, one of the worst experiences I have had with a doctor, and at my age, I have seen a lot of doctors. I may need laser, but I won't be going back to Dr. Luo to have him do it. I just don't trust him with my eyes anymore. read more