We had our floors replaced throughout the home (tile and Hardwood) and master bath tile shower…read moreinstalled. They removed old flooring and shower insert. There were some hiccups here and there such as incompatible sub flooring, etc. the installers rolled with the punches and did a great job. We were very happy with the selection and quality of products offered as well as the expertise of the installers. It did take quite a while for the products to be delivered and to have us scheduled for install. The installation took quite a while as well with the hiccups but it was worth the wait to have it done right. If you are looking for someone to come in tomorrow and get the job done this is probably not the place for you. If you are patient and are looking for quality over convenience then I would recommend Carpet City 100%.

We couldn't be happier. We love our flooring!!! We loved…read moreour experience with Carpet City in Wausau! It's a bunch of bests! From the moment we walked in the door and Bob found us and really listened to what we wanted and needed, went over best product options with us, then got us set up... even coming out to the house to eye it all up and ensure we were prepping correctly for best install... to the moment Peter was installing, we felt absolutely assured that we had chosen the best and right flooring store and received the best (i.e., knowledgable, skilled, experienced, personable) level of expertise and customer service out there. Our room has been transformed... we are delighted, absolutely satisfied and HIGHLY recommend Carpet City, with its wide range of beautiful, functional flooring options, but its other best resources are absolutely its people, especially Bob... with great assists from Meghann and Tina, and of course Peter, whose professionalism, skill and artist eye made the product "come alive" with a quality install on our floor. Kudos, Carpet City!

Purchased and installed carpet in most of the House 2 years ago. Seams showed. Howard says that's…read morenormal. Shows more every time I clean carpets. Beware of poor quality

I worked with Kristen Ekern to have hardwood floors installed on two levels of my house. I…read morecontacted Macco's after researching what I wanted and they mailed samples that I got within a couple days. I am happy with the work she and the installer Mark did, namely, how they handled the difficulties of matching the stair noses perfectly. The manufacturer did not want to send matching wood for the stair noses, but Kristin made sure to tell them what my expectations were and everything turned out great. The installer was very fast and did a good job.

If I had a choice I would not hire them again . Floor is coming apart at the seams . Installers did…read morenot use the correct glue for the flooring .

I first called on a Thursday and spoke with Chad. He came over later in the evening to give me an…read moreestimate (late) we decided that Friday I would go look at the showroom and pick out carpet, I did get there on time.... Chad showed up late AGAIN! He asked if he could come over Saturday morning (next day) to give his guys some overtime and knock out 1 room, I said sure! I had my cash ready for him and his guys! Well I STILL HAVEN'T HEARD FROM HIM! Totally stood me up! He was supposed to be there Saturday morning 9am June 10th and I haven't received not 1 call or text! I just don't understand so frustrating! Absolutely horrible service

This mill is very high quality. our company has sold lots of there wood floors and every single…read morecustomer have been very happy. one of our employees has been in the wood business for a very long time and he was absolutely pleased with the milling and the stability of their products. Joe Cheney

Product and sales staff were good but the installers didn't check the order. There was supposed to…read morebe 2 different sizes of the hard wood flooring. The second size planks were on the bottom of the pile. They put down all the planks in the top boxes. They got to the last 5 boxes and discovered the other size planks. They gave us the option of tearing up the planks that were already set and they would reorder the entire floor or they would just order 5 boxes of the same size that was already down. We went with ordering the same size planks that were already down . It took another 2 -3 weeks to get it. Meanwhile our house was a real mess with furniture from the living room and dining room all over the place. No reparation for their mistake.

Drove 100 miles to pick up 160 deck spindles. Guy at the gate couldn't tell us where they were in…read morethe yard. Found the building. The spindles were on 2nd floor. Two guys working, one on the lift. People were dropping lumber over the edge to people below because the two guys were inundated. We are both 70 years old and had a hell of a time lifting bundles of spindles and taking them down a flight of stairs. One of the guys, Paul, was apologetic and helped us carry them, he worked hard to help everyone who came through for supplies. We were exhausted and angry. Paul saved you guys from a worse review!

I worked here and I thought this was going to be a great job when I was a customer they were always…read moreso nice and helpful until I started working there and then they became different people mean and rude not helpful not welcoming not nice people at all one of the worst jobs I've ever had

I worked with Kelly Knipper on a bathroom tile purchase. Kelly was attentive, answered questions…read moreand made the whole process easy. Moreover, her follow up and overall customer service was excellent.

Stopped there today (6-18-18). We are currently shopping for a quartz counter top. Told by Kelly…read morethat they cannot sell us a counter top unless we buy a floor. Sort of like you can't buy a car until you first purchase a truck from the dealer. Explained that this is an insurance job and we wanted to do counter first and then the floor (solid wood). Both purchases to be finalized in the next week or two. The two jobs would have been 20-25 thousand dollars total. She said that's not how they do business. Customer must purchase the floor first. Ignorance and greed at it's very best. Apparently they are making oodles of money and don't want to do anything outside of their business model. The profit from our purchase would go a long way to paying expenses when times get slow. We did go to another retailer. Purchased and arranged for counter top. Scheduled visit from the estimator for a local well regarded hardwood floor retailer. Floorology is not a place where I would ever go to spend a dime. Watch for their "Store Closing Sale" Thomas M.

We live in Seattle, WA and our flooring contractor ordered riff and quarter sawn white oak from…read moreBern Millworks, let me tell you... It's the most beautiful wood flooring I have ever seen. The grain, texture and appearance of the wood is of the highest quality and appearance. Bern Millworks truly chooses to work with the best possible wood that nature can provide. I will appreciate and admire this beautiful wood for years to come and will look forward to waking up each morning and run my feet across the floor. The prices are great and the quality is amazing. Thank you, Bern Millworks!

From the owner: Hardwood Flooring and Panelingread more