I'm not even sure where to start! In the state of Florida with full coverage auto insurance you can replace your windshield when provided with enough evidence. Key word EVIDENCE!!! I was TRAINED to commit insurance fraud. " they may only have one or two chips, Florida requires 4 or more. So just go ahead and indicate additional chips even if they are not there. That way you can close the sale". For OBVIOUS reasons I no longer work with this company and its partner offices. The same company wouldn't need 3 different LLCs if they were a legit company. Companies like this are in a battle with insurance companies trying to prove their legitimacy. Hey owners, if you didn't commit and train others to commit insurance fraud you would be on the black list of insurance agencies! read more

I had a simple problem. I have a 6 month old car, Acura MDX, with a star crack in the passenger side windshield from a pebble on the highway. Signature Shield had a 5 star reputation on YELP. The person I spoke with on the phone, Iris, sounded wonderful. I trusted her. Iris promised everything would be perfect. The project would be finished in the morning, certainly before noon. She promised she had a technical expert that would calibrate the new windshield and return all of the automatic features back to perfect working conditions. What could possibly go wrong? The job took over 9 hours to complete. The Signature Shield work crew of 3 left for a few hours presumably to get additional parts or tools. They never told me they were leaving and they left my car with the doors wide open, the windows down, and my car keys on the driver's seat in plain sight. When it started to rain I went outside and discovered them missing. I was the one to close the doors and windows. I could not pull my car into my garage because Signature Shield left the car disassembled with numerous parts scattered across my driveway as well as inside the car. The rear view mirror was hanging down from the ceiling by 2 wires. I have photos and videos that document everything. About 7:30 p.m., my car was reassembled. They left stains on the pillars on either side of the windshield and the Blind Spot Detection System no longer works. Although I am communicating with Iris who assures me that Signature Shield is "extremely responsible," she refuses to tell me what she plans to do to repair the extremely important "Blind Spot Detection System." Signature Shield promised me everything, delivered a new windshield that may or may not be the correct windshield, damaged my car, and abandoned me to fix all the damages they created. Whatever the repairs will cost, I will have to sue them to recover those costs and legal expenses. Signature Shield turned a simple replacement of a windshield iinto a nightmare. Signature Shield should have been honest and told me in advance that they did not know how to replace a high tech windshield with automatic wiper blades and blind spot detection system. They should have been honest with me and told me they could replace the glass but I would have to take my car to an authorized Acura dealer to have them reconnect and calibrate all of the high tech features now built into modern cars. I strongly suspect once my review is posted, Signature Shield will go out of business and quickly reopen under a new name so they can once again boast of a sham "perfect 5-star record." The Signature Shield crew that came to my home came in trucks without the Signature Shield name. They appeared to be independent contractors that probably work for anyone who hires them. If Iris doesn't have Signature Shield employees performing windshield installations, it would cost her about $200 to incorporate under a new name and be back in business with the same independent contractors under a different company name. read more

Where to begin? The guy at the dealership who found the cracks scheduled me for a windshield replacement. When they didn't come for the appointment, I called. I talked to Scott (Supervisor), who said he had fired the person I was working with, and I fell through the cracks. He then scheduled me for another day. When they didn't show up again, I called back Scott. He again was blaming the situation on the guy that he had fired, saying that no technician had been assigned to me because that is something the guy that was fired was supposed to do. I reminded him that he was the one who scheduled this, so he should have put it on a technician's schedule. He became very condescending and rude after this, talking to me like I couldn't understand the simplest thing, like nobody knew what customers the other guy had. Then he said that I had to do a three-way call to the insurance company so they could approve the work. He had me talk with Ryan, and he called the insurance company by himself and got it approved. Then I was scheduled for another day. Big surprise here, before that day came, they called me to put me on the schedule, because I wasn't scheduled, even though I thought I was. Then they wanted to do it after I would be leaving to go out of town. They managed to fit me in today, before I leave tomorrow. For the installer, here is the rule. If you open it, close it. If you unplug something, plug it back in. It is not that difficult of a concept. I will never use this service again. read more

I would definitely recommend! Bryan went out of his way to help me get my student drivers windshield replaced within just a few hours on very short notice. Easy to communicate with and very reliable. Also, the cost was better than any other quote I've had read more

Amazing customer service, quicker then anyone else to get to me.. Great work, great prices and the nicest people from the manager Daniel to the crew that came out. If you need glass replaced, I would recommend them over all the others! read more

Amazing experience! From the coordination until the payment, easy, straight forward, came to my location, and even modified the plan to accommodate my schedule! Please use this incredible company! read more

Responsive. Plus good quality work. Even showed up early. Knocked out the job quickly- new windshield installation. Would use again.

Awesome! Quick, inexpensive, professional. Done in 30 min. Came out during my lunch break and was done before I had to go back to work. Very pleased. I called around to like 7 places. This was by far most accommodating and responded quicker than some of the other bigger companies. Was able to cashapp my payment. Talk about convenience. I will recommend to anyone in Tampa Bay Area. read more

These guys are AMAZING. They definitely know their business. One of the many things that I liked was the fact that they think outside the box. They replaced the leaking Volvo windshield, and went above and beyond ensuring water leaks were resolved. Thank you Travis and the entire crew. read more

After Hurricane Ian, driving home from evacuating, debris hit my windshield and I was left with a huge crack. Collecting quotes from reputable companies, I decided to go with SS, as Daniel was very responsive and explained the cost and process so that I was well informed. The tech, Rene, was on-time, courteous and quick. He swapped out the windshield while I was at work and messaged me when the job was complete and gave me the need to know info before leaving. Overall.. quick and seamless. I waited a few days before posting to ensure a proper install w no leaks or issues w sensors on windshield. Such a great uneventful and pleasant experience!! read more

I had a big crack in my windshield. I called and they responded right away with price. They came out the next day and made sure to fit my schedule. They were fast and my new windshield is perfect! read more

Thank you so much for replacing my windshield. You are very prompt and did a fantastic job I highly recommend you to anybody. If you need windshield repair get a hold of these guys there is a very good read more