Buyer Beware West Coast Powersports sold me a ski that doesn't even float! They wouldn't let me water test it, assured me if I had issues that they stand behind their products. Their exact words "were not some dirt lot company". Guess what? They lie straight to your face. I purchased a 2019 Ultra 310 with only 12 hours. I put $7500 down, paid all their BS dealer fees, taxes and prep fees, then immediately paid another $1000 towards the remainder balance of $6800. I ran the ski in a no wake zone for 1.5 hours the first day I purchased it. Unfortunately, we had bad weather that week so I couldn't comfortably take it out in the gulf. The second day I put another 1.5 hours on it in the same no wake zone. The third day was nice weather so I finally took it out for a real ride. Loaded the lady and myself and we went under the skyway bridge. On the way back I finally gave it full throttle for the first time. It immediately started having a bad vibration and I turned around to limp it back to the dock. On the way back it started sinking!! I barely managed to beach it on a sandbar and had to call SeaTow for a rescue. At this point I've put 4 hours of ride time on the ski! I brought the ski to the Jet ski repair shop hoping it would be something minor. They took the intake apart and verified it had water in the motor. I had them button it back up and immediately took it back to west coast powersports. Guess what they said? "There's no water in the oil" and the ski is in good shape, that maybe I left the plugs out or didn't flush it properly. I told them I have video proof of water in the oil and they need to service it and find the leak. They said they would send it off to a specialist that would repair it. A week later I pick up the ski and take it straight to the dock. Not to my surprise, it started sinking immediately. I took it straight back and they sent it back to their "specialist". A few days later they call me saying they'll get me into a brand new ski. Sounds good right? Well, they ran my credit without my authorization for a ski I didn't even want. Then they tried to roll over the $5800 negative equity into their new ski. Plus, they wanted to charge me another $2k in taxes and dealer fees on top, essentially meaning I'm out almost $10k within a week, and paying almost $27k for a ski they have listed for $15,600. The audacity of them to think someone would do this is absurd. Also, they have the ski listed on their website for $15,600 but they tried selling it to me $1000 more with a 7% interest. I declined the offer and at that time they stated that I damaged my ski after the purchase. Turns out the entire intake plate was half ass siliconed on. They literally said I caused the damage, tried to repair it, then brought it back to them! I went back to West Coast Powersports today to pick up the ski, I raised hell, I asked for the service report from their "specialist" and they refused. They called the cops and trespassed me from their property. Leaving me with a $14k ski that doesn't float and has water in the motor. DO NOT SHOP HERE! Don't support businesses like this! read more

Want to give these guys a shout out during COVID- All other local Sea Doo dealerships wouldnt even look at my sea doo if it wasnt purchased by them! These guys got me in right away and repaired it within 2 days under factory warranty = FREE! Thank you Ben (employed there 17 years) and new guy Kelsey! read more

Joe was terrific throughout the whole experience, communicated clearly and timely, bought a used bike sight unseen, sent pics, pickup was easy and quick, no pressure or salesman lingo at any time, definitely a good place to shop! Thanks.... read more

If you are one that happens to enjoy service department excuses and exercises in frustration then West Coast PowerSports is the place for you. It makes no matter what you buy/bring in/have/ride, the service and parts department are guar-an-TEED to give you the runaround. More mistakes than a home perm and about as pleasant. The excuses abound even when service gets presented with a typed out list, double spaced, and in 12 point font! But wait, there's more! If you contact them you will get to hear some of their Great Top 10 Hits like; No, you can't drop your ride off in advance of your appointment. No, we can't get to you - even in an "omg what are these error lights?" situation. No, we can't honor your service appointment time because a staff member went home with the key to the lock to get to the service bays. No, we can't service you on a Monday because our one technician doesn't work Monday's. No, you can't come today so we can fix the misordered part that already had you here this week when we discovered we ordered the wrong part. No, our one technician is really behind because of (fill in the blank). No, we don't have a customer pick up/drop off service - find your own ride. However the management department says they value my patronage. And they must! They sent me an email thanking me. "On behalf of everyone here at West Coast PowerSports, I would like to thank you for your recent purchase of a new 2012 Harley-Davidson Tri-Glide In a few weeks, you will be receiving a survey from the manufacturer. By completing this survey and returning it, you will be helping us improve our ability to serve you in the future, as well as providing valuable information regarding your purchase experience. The survey is very important to your salesperson, as well as our dealership. If you feel uncomfortable giving us anything less than the best possible response, please give me an opportunity to resolve the situation before you complete the survey. Our commitment to customer satisfaction is stronger than ever. We want your next vehicle purchase to be from our dealership. That's why we are dedicated to making this ownership experience as satisfying as possible. Rest assured that every effort will be made to merit your continued confidence in West Coast PowerSports for many years to come." Wow. Awesome! That's fantastic. Problem is that I didn't buy a Harley. Nail, coffin, shut. read more

Power Sports - What happened to "Our commitment to customer satisfaction is stronger than ever"? - Jet Skis Near Me - Clearwater, Florida

I dont even know how to start . This place is a joke . Patrick and the service team are straight up scammers . i brought my bike in with a issue with a dead line due to a trip i was planning on taking .they took advantage of me needing it done asap . they said the The teeth were eaten up and the main shaft of the trans of my grom was bent . but brother neither could have been further from the truth. they took a shot in the dark to fix my issue and charged me 1090$ to not even fix the issue i came in for . in the end it was a 25$ set of rear bearing in the back wheel . When i went up there . they are gate keeping me from speaking to the general manager . While using every excuse under the sun on how the transmission was damage . I took the parts from the old trans to another dealer to see if anything west coast said was true and the other dealer was in complete disbelieve as they said everything looked brand new Aswell as testing the shaft with a Dail indicator tool . Westcoast said was went bent due to abuse off the bike . but when testing it with the Dail indicator tool it came back not bent even slightly . the service manager tried saying they had proof it was bent while sending a video that showed only part of the shaft visible in the video , not being able to see how they spun it and saying its bent by the naked eye. for all i know they spun it by there bare hands while only should a small part of the shaft being visible . once it was all said and done the manager talked to me like im a idiot while offering to pay for parts not needed giving me a whooping 190$ back .... like bro you just admitted the guilt of it .....overall this place was a complete shitshow . im not normally someone to complain but who else have they scam and taken advantage of..... i would overall never due service with them again and avoid them like the black plague read more

I would not recommend working with Sean Fiol. I let him know I am a brand new rider looking for a used starter bike. Tried to get me to buy something a lot bigger and more expensive than I what I needed because he didn't have anything small. Then started making smart ass comments that I wasn't local, which I am and suggested I buy a scooter! Not a good impression and not at all a way to earn business. read more

Seen a motorcycle advertised as a certain price and was interested. At first they wanted $500 more than the advertised price until I showed them their own webpage. After I showed them and went through the credit process. They still sold me the bike $100 more and sneaked in a $500 warranty that I did not want or ask for. read more

Buyer beware- this is a bait n switch operation. Agreed to purchase a $26k machine with trade allowance of $13k. Was told the machine had crate damage but can try to locate another one or choose a different model in the yard. So I decided to purchase a $22k machine. I asked to see a breakdown of the deal as the final number didn't add up. "Nothing has changed " I was told by Zack the business manager. "The only difference is in the cost of the machine" Sure, but the out-the-door price includes tax on $26k, how do you not see that? "That doesn't matter, what we give you for your trades or the cost of our unit, the number is the same". That made no sense to me and I wanted to believe him. That was my first mistake. I asked several times to rework the deal and be more transparent by itemizing the charges and the trade allowance. He wouldn't do it and I tried to leave but Zack urged me to consider the deal as it's "a great deal". So I gave him the benefit of the doubt and stayed, that was my second mistake. I continued to listen to him throw numbers around and he assured me nothing has changed. I then thought ok, if you won't itemize the deal, I'll wait until I sit down with finance Mgr to see the deal on paper. Immediately I noticed the trade allowance was different, they reduced it by almost $2k. When asked for an explanation, Zack said "I don't know, that's how my boss reworked the deal. But the numbers don't matter, you agreed to this number!" Felt really uncomfortable about signing and wanted to just leave because I felt swindled. But after spending half a day arguing about the deal and the trades and hearing it's what you agreed on over and over, I signed. That was mistake number 3. When I got home and finally got a chance to calculate the deal, I realized it's not the same deal. Went back next day informed Zack of a possible mistake in the trade allowance. "There's no mistakes, that's the number you agreed on" Yes, but that's because I believed you when you said nothing's changed. He couldn't be reasoned with and refused to make things right. So, I tell my story in the hopes that no one else falls victim to their shameless deception. read more

I work on a lot of bikes and need parts often. Morgan always helps me find what I need and let's me know when the parts are in right away so I can get bikes back up and running in a timely manner. The rest of the staff is also awesome and gives me a call if Morgan is off and I have parts coming in. Thanks WCPS!! read more

Great experience! Chris Brown was excellent! Not only was the price the best in the area, the entire process was easy and relaxing! Thank you Chris and maybe you can train the car dealers how its done! read more

Had a fantastic experience at West Coast PowerSports. Sean and Jameson were extremely knowledgeable and accommodating from the time the old skis went in for service to delivery of the new skis. They delivered the skis the same day we decided to purchase! Educated, efficient, and painless. read more

Purchased a 2016 Can-Am Spyder F3T from Chris at West Coast. Had a great experience with Chris Brown and would recommend him to anyone looking for a bike also was very pleased with the sales manager who filled in for Chris when he was out. Would definitely go back to the sales team again. Not as pleased with the office staff, they are a little slow to respond and made mistakes on our purchase contract. read more

I submitted a request for a quote and received back a detail quote with a price that worked for me. When it came time to see and purchase the bike the whole experience was very satisfying. Very friendly staff. The bike was delivered in beautiful condition and an operational go over was very helpful. I highly recommend West Coast PowerSports. read more

Just purchased a used 2017 Honda from this dealership.had been on the look out for a good used bike. found one in another state but that deal fell thru.spoke with Kevin to keep an eye out for a good used one.Kevin called me to let me know they had one in their Tampa store. Kevin had the bike sent over for me to look at. the bike turned out to be exactly what I was looking for. worked a awesome deal for the bike and Im very happy. good all around buying experience. Have had a previous experience with this dealership.I had bought a new bike from the dealer to the north. the bike had a factory issue with the ecm. took bike in for a diagnostic check and they wanted to charge me for warranty covered shop time.spoke with west coast about issue and they agreed to order part from Suzuki and swap it out without charging shop time.I was very impressed with this dealers customer service. would recommend them to anyone looking for a bike. read more

On 05/01/2017 i purchased a used 2007 season rat from west coast power sports. One of my main concerns was the ski breaking on me the first time i actually put it in the water since its at a dealer ship and you can't really test drive it. They told me not to worry about it that they would and i quote(take care of me if anything went wrong). So i took there word for it and purchased the ski with a new trailer and paid $6,591.62. i told mark my sales rep and Ben the center manager that i would be riding it for a few weeks because of my work schedule and they said again its fine we will take care of you if somethings wrong with it. So i took the ki home the next after noon after they cleaned it they said they did a full inspection it which gave me some peace of mind and said it passed with flying colors. Well i finally got around to taking the jet ski out for the first time almost a month later when i was able to request a weekend off at work and after 2 hours of riding it it started to idle funny and wouldn't go over half of the max rims which was about 4k. so i took it to the dock and took it home. the next day i called power sports and they told me to bring it in that the'll take care of it. So i did after they had it for a few days they call me to tell me what happened, the seals went and the jet pump was ruined and a few other things that i honestly didn't understand. the service rep that was talking to me over the phone told me it would be about 620 dollars to fix it. i asked if i could talk to ben because it didn't make sense to me that i would have to pay for this when it wasn't a user error it was just a bad ski and if they had inspected it properly they would've caught that. he tells me that nope regardless what he said if i wanted a warranty or something i should have brought a new ski and then offered to take 80 dollars of the repair cost at this point i was a little upset. i explained to him how can they do this when it wasn't my fault it broke. i only got to use it once for 2 hours it had 68 hours on the board and they said it didn't matter. then he asked what i wanted to be happy i told him well fix the ski like you said you would he aid that wasn't happening then i asked what if i do a supercharger rebuild and the service sense the ski was given to me with old oil and spark plugs they didn't even do a service on it and he said he would charge me full price for both of those services but because i was spending over 600 bucks on those two services he would bring the cost of the other repair down to be an even 1k. so i agreed it was either that or take my ski somewhere else and pay the full 620 for the repair. i don't think it was right i think they should have repaired that on there own expense and i still would have done the supercharge rebuild and service but saved a little over 300 dollars. read more