My wife booked a storage unit from U-Haul in May 2025 prior to a move. She and I arrived only to…read morefind that they did not have the unit she reserved available. The entire time we waited for assistance we heard the U-Haul team turn away several customers who had booked trucks that U-Haul was not able to provide even though they had confirmed the reservations. The U-Haul staff were much more interested in loudly discussing the supervisor's sister's boyfriend, who visited earlier that day and whom everyone agreed was an idiot and dropped repeated F-bombs in discussing. I personally don't care about profanity, but the customers with young children nearby might not want them learning certain words when they're so young. The U-Haul staff provided my wife a U-Box instead of the unit she reserved and said it would be a cost savings for her. She asked for a receipt to make sure she was being booked the price they quoted her, but they wouldn't print one out. After moving her items into storage, she again asked for a receipt. The staff member working at the counter said the computer couldn't provide a receipt, told her he was done helping her, and turned to address the man behind her. When she said she wasn't leaving without assistance, the customer behind her yelled at my wife that he didn't support loud women and she had to defer to him. He also reached toward his belt as though he were carrying a concealed firearm. The U-Haul employee smirked at being able to ignore her while also allowing his customer to threaten us. My wife went to unload the U-Haul in early August. She waited behind two other customers for over 20 minutes without a staff member present just to be told that they wouldn't provide her items without 24 hours' notice. Thankfully she was able to get her belongings the next day, but never received a receipt nor an apology for the way they treated her or allowed a fellow customer to threaten her. How many of your employees allow customers to gesture to firearms to intimidate other customers? This location has bad enough service without them threatening women of color who just want to transact business with them. TL;DR they are incompetent, violent, and happy to threaten women and POC customers. Take your business elsewhere.

They randomly stole $928 out of my account two months after I returned a trailer because their…read moreemployee didn't do their job and check in the trailer. They "all the sudden" found it, yet decided I drove around with it for 50 more days without even contacting me and took the money out of my account. It took over a week and getting a hold of some regional guy before I got my money back. I incurred all kinds of late fees because my mortgage didn't clear, not to mention I literally had no money because I just relocated from CA and was starting a new job. This was extremely stressful and Uhaul did nothing to make up for the stress and late fees I incurred. If I had the time and energy, I would have taken them to court. Awful business who doesn't care about doing the right thing. Ismail, the "owner", seriously needs to be educated on how to handle angry customers. Angry customers who have every right to be upset. Go to the other Uhaul location in town. And I didn't even mention the $12 dolly I was charged and never even received. Ha!