I have found that PNC is just the right blend of big bank and neighborhood bank. This particular…read morebranch is about as good as a bank gets. This branch rarely has long lines and the tellers are very pleasant. I tend to like neighborhood banks where they recognize you and the manager knows your name. Good branch managers is part of what attracted me to PNC many many years ago. But if I have a knock against PNC its that they promote their managers or lose them to other competing banks. Then you are back to being a number again.

Makayla B. worked with me and my grandson in getting a custodial account current. She was…read morecompassionate and professional. Definitely a 10 rating for today's appointment. She was absolutely wonderful.

Megan Davis provided prompt and professional service with a smile. She greeted us as soon as we…read morewalked in the door, answered all our questions, and proceeded to handle our account needs with care. It was an absolute pleasure working with her. Thank you!

This bank has horrible customer service and is a joke , do not bank here , waster of time and…read moreenergy , been a customer there since 1992 and have had enough

I selected one star for Harco credit Union because that is the least you can give. The latest…read moreproblem we have had with this business involves our Visa card from that institution. We had been having problems every month we were paying on our account when it was open. For instance if the minimum amount on our statement was $50 and we paid that amount they would then tell us the next month we hadn't paid the correct amount?!?! More than once we were were assessed $25 fees and I would need to call to get them reversed. Even though the interest rate on the card was reasonable (9.45 percent) we decided to close the card. I called them and we entered into a signed agreement with the credit union. That was over a year ago. One of the perks of doing that was that until the debt was paid off there would be 0 percent interest on the account and no late fees. Even though we were in the pandemic year we kept up with every payment as we said we would. Even so we started getting calls that we owed them some money and that we were late (how so if we were paying every month as agreed.?) I soon realized the people working there as Loss Mitigation Assistants were unkind and unhelpful people. I say this because as I was explaining to them we owed them no money one of them simply hung up on me. When I called back she said she wouldn't be disrespected by me. I did nothing to merit this behavior As the months went by I would check my physical statements and see that 0 percent interest was posted on the account. After about 5 months of checking I slacked off because I had no reason to believe anything would change And then recently I received a letter about a change in interest rates. That shouldn't apply to our account though I thought. Nonetheless when I sent a family member up to pay our agreed upon amount I requested that they ask the teller what rate we are currently paying( should be 0). They came home and said 7.95 percent. Knowing that was an error I called and got transferred to the Loss Mitigation Department. I left them a message which was never returned. Upon receiving my new statement today l checked and was charged the 7.95 interest rate. So i called the institution again determined to speak with someone and resolve the issue. I said please don't give me the Loss Mitigation Department again. The rep wasn't sure who I should talk to so I said how about the branch manager. She put me on hold and said she had talked to the Vice President of the company She assured my husband and myself he would call us by the end of next week ( this was today on Friday). We said he should call early next week and not keep us waiting. As I keep monthly budget records I started to check on past months where Harco Credit Union had also charged us interest on past months. I came up with $388 we paid this institution on interest charges that should never have been assessed. So instead of our monthly payment going strictly towards paying the principal on the account the past 8 months have seen excessive finance or interest charges. How the institution plans to remedy this I have no idea. In the meanwhile i plan to check if Harco Credit Union is FDIC insured as banks are. Sometimes the credit unions have other insurance they carry. This is very important since the rep I talked to today simply stated to us- "it was a glitch in the system. Everyone was affected". My question- 8 months and no one figured this out ?!?! The rep took a very lighthearted approach to this and seemed very amused She said she understood why I was upset. i plan to follow up with another review when I find out what Harco intends to to about this mess!!

So they ended up fixing the broken security camera and thank goodness because the ATM ended up…read moremalfunctioning and taking one of my $50 bills which I was trying to deposit. I never had an ATM do that to me before. Unfortunately, it was a Sunday so I was not able to actually talk with a representative. I now must wait until Monday to actually file a claim and go through that entire hassle to get my $50 back. If the ATM machine does malfunction for anyone else, this is the number on the machine to call: 800-401-8500.

They need more staff. It took forever to do a transaction! Slow service, long line. Come prepared…read morefor a long wait

The experience has been shocking. I moved to FNB because the monthly service fees were next to…read morenothing. Big mistake. It takes 5 days to get a check deposit. It takes 2 days for a cash deposit. The bill pay is not ACH transfers. They actually send checks. You have to set it up weeks in advance. The online help is no help. But step up from the branch. Changing banks is difficult at best. Changing direct deposits. Changing autopays. You don't want to do it here.

THE SERVICE HERE IS EXCELLENT.I am a member and I frequent the bank facility often. The loan…read moreprocess is very simple and I would recommend APGFCU.

I maintain a savings account at this APGFCU branch. I also have several CDs. They offer great CD…read morespecials. The only catch is that you cannot purchase the CDs with funds from your APGFCU account. It has to come from "outside money". Like all banks, it is very busy on Saturday mornings. There are plenty of bank tellers. They are friendly and respectful. Today, they had 2 staff working for new accounts. Parking is plenty. They have both walk up and drive thru ATMs. I have not had any problems banking here. Pro: Great CD rates. Friendly staff. Con: Must use "outside money" to be eligible for high yield CDs.

I closed my account with Wells Fargo on the spot after being a customer for over ten years. This…read morewas over a charge of $ 3.00 to print a piece of paper. Never-mind that you'll have to argue with them a couple times a year when they tack fees unannounced on to your account.

I've come to this bank once or twice a week for my job for the past few months. They are always…read morecourteous, friendly, and fast. You can tell these people really care about their customers!

I have never had a problem that couldn't be figured out quickly…read more I have used the Main St Drive-thru often and they are nice and pretty quick. I am closer to the Amyclae Branch which was closed for much of the COVID. I missed them. I would much rather have my money with a Credit Union instead of a Bank. I have my Car Loan with APG and am glad I do. Thanks for giving such great service over the years.

From the owner: APG Federal Credit Union is a unique, not-for-profit financial cooperative with one mission: to…read morehelp our members build their wealth. If you live, work, worship, volunteer or go to school in Harford and Cecil counties you can be a member. We're different. And that makes a big difference for you.

I got to work with Victoria Jewell she was fantastic very professional to work with. Was able to…read morehelp me with all the things i needed help with. Will definitely go back to her whenever I need help.

A the receptionist was incredibly rude she's an old miserable lady, walked away in the middle of us…read moretalking to her and after waiting for an hour and being told "wait a few minutes" i asked okay what does a few minutes look like i've been here an hour, she walks away from me and gives me attitude, the whole interactions of us being there was absolutely absurd.