I would give Epic Health zero stars if I could. Awful. Prescriptions will not get filled in a…read moretimely matter. I have called 9 times, and I still do not have the script they keep indicating has been sent.

Don't bother wasting your time. There is no phone number you can call to talk to an actual person…read more All calls go to an offshore call center and they rarely even answer. If you complain, the office manager might come to give you lip service, but she doesn't return calls either. Prescriptions frequently don't get filled, and you need to physically go into the office to get the issue remedied. 10/10 would not recommend to my greatest enemy. I would give zero stars if possible.

My appointment was for Today. There was appropriate parking with additional parking on the street…read morewhich was watched by security.The staff was prompt in handling the check in process and assisted me with switching providers on my insurance plan. Once i was called to the back, the rooms were well lit and clean, and although the exam was a little long, the Medical Assistant informed me that as a new patient there was a process and i was comforted by that information. I was told to make a return appointment for my next visit and received help with transferring my medical records. Long story short, I will return to see Dr. Hussain. Advice: Make an appointment before coming to the office the walk-in wait time appeared to be lengthy.

My appointment was for last Friday. There was hardly any parking. The parking lot was not plowed or…read moresalted, neither was the entry way for the clinic. When I entered the building I noticed it smelled like a cat box that desperately needed to be cleaned. Then I stood by the front desk and waited while the staff talked amongst each other. When someone rudely asked if they could help me, like I was bothering them, I said I needed to check in for my doctor appointment. They said I couldn't because their computers were down. I happily left. I was supposed to get a Pap smear, but the office smelled and looked so dirty I felt like I might get a disease from getting the Pap smear there. I rescheduled for a different location my insurance will pay for. Here's a free clue... If you're in customer service then don't be rude to customers... Especially if it's your fault. "I'm so sorry, but our computers are down. I will be happy to help you when they're working again." That's the proper way to talk to someone. Otherwise get a different job!!!!!!

The front desk staff for Dr. Heidelberg. Try hiring mature adults that has customer service…read moreexperience....

The front desk staff is incompetent, there is no welcoming staff nor environment and express no…read morewillingness to help. The male at the front desk is rude and does not I've clear information. When asked to peak with the front desk manager of course she agreed with his misconduct and did not provide a resolution. She allowed the male to interrupt our conversation when discussing the issue at hand and at that point I canceled my daughter and I appointment. Dr. Heidelberg is an amazing doctor however I refuse to deal with the staff she has prior to seeing her. There are so many clinics available that can provide better service.

Dr. Taylor has been my primary doctor for at least 25 years. He has the best bedside manor and is a…read morebig reason I have stayed with him. I really feel he cares. It is fairly easy to get an appointment and the wait is usually about 30 mins. He keeps good records so that he really gets to know you on a personal level. Like he remembers your kids. I never feel rushed. His being through led to a diagnosis that could have been overlook. I only have one negative and that is that his hospital is Sinai and I don't care for it. For inpatient I use the doc at the hospital but he is kept in the loop.

Dr. Fulgenzi has been my primary physician for over ten years now. I find her to be a very…read morecompassionate, attentive, and concerned physician. She listens, takes notes and provides great medical care in a time when many doctors brush you off within 10 minutes! Dr. Fulgenzi also refers you to a specialist when needed. The office staff is also wonderful. They are pleasant, extremely competent and efficient and always work to get me an appointment in a timely manner. I highly recommend her!

Worse place to Ever go! The receptionist is a terrible person who is super rude and unwelcoming…read more The dr wasn't bad but her staff could use and attitude check. The first visit we went too we waited in a the waiting room for over 2 hours. No mind you I was with a 2 year old. The receptionist was dry and super sarcastic at that visit. I left not wanting to go back. I call today to try to schedule a visit for my sick child and before I could even finish the receptionist interrupted me and was nasty as ever saying the dr couldn't see her. First off it the answer was no that's fine with me but let me finish what I'm saying before you act like a total b****. Then after I finish speaking tell me no and give me other options. But no this lady did not do this and then breached HIPPA by calling my sister and telling her that she couldn't bring extra children to the appointment. Like chill lady I wasn't planning on ever coming back because of her. But to go and breach HIPPA WHEN I DIDNT GIVE MY SISTER INFO. Then their hours say 5:30 but they conveniently had their phones off at 4:30. absolutely the worst place to go. I thought drs were suppose to do no harm but apparently it's totally ok to be rude, Snarky, and sarcastic 24/7

Updated.... My…read moredoctors is great when I visit. She listens and demonstrates great care. I have great trust in her diagnosis, recommendations, etc. The front desk person is very friendly and always a positive attitude/approachable. However, trying to communicate through their app is a pain in the neck...weeks-long issue with prescription refills...very dissatisfied. Call today...waited 15 minutes on phone before being disconnected. Call back again..finally speak with someone that has reached out to my provider just as they have done through the app. Great...wait...wait...wait and hope it gets fixed. Very frustrating. Trying to take charge of my health but jumping through hoops to fix their problem to help me. I've tried leaving a message for the doctor and the person on the phone refused. Tried through social media...crickets. Tried again through the app...crickets. Seems like they've gotten too big. Any recommendations for a new doc in the area?

Epic Health system is maddening to deal with. Doctors and staff are fine, but communicating with…read morethe office is a struggle. I have gone to another doctor affiliated with another system.

I have been going to Dr. August since I moved here in 2000 1780. He is found to be a credible…read moredoctor and does what he needs to do in order to find out what the issue is and what is it? What is going on with you. He also refers out to other doctors. This doctor does fill out paperwork for workman's comp. Disability and other things that might need to be filled-out sometimes with a charge. Sometimes it's without.

From the owner: Primary Care Physicianread more