Waiting times at least 1-2 hours for a standard appointment. No one answers the phone and they take…read moredays to call back when you leave a message. Main physician is checked out and prefers to chitchat about anything but my medical care. I need to find a new PCP...

Everybody is extremely nice and is working hard. I would recommend. It did take a little bit for my…read moreappointment, but the doctor is so friendly with everybody, I can understand that happening. I wouldn't change that for anything, though!

Everything, everyone was so professional and sweet, nurse candace especially and Dr. Najat was…read morewonderful. Checked in on time and treated well. Would absolutely recommend!!!

I occasionally have a need to see a dermatologist and I normally make appointments in Troy. But…read morewhen I called for an appointment late last week the soonest would be late January. Not wanting to wait that long, I was told they had openings at the Henry Ford Medical Center in West Bloomfield for the following Monday so I decided to take it. This Medical Center is located at the southwest corner of Farmington Road and Maple Road, just after a traffic circle. Assess is easy and parking is adequate. There are other specialties resident at this location as well. As you enter from outside there are kiosks for you to do express check in if you like. I bypassed because I saw the entrance to dermatology immediately past the lobby entrance. I was quickly checked in, given a form to fill out, and sat waiting to be called. Everything went rather smoothly.

As a newly 26 year old I got kicked off of my parents health insurance a couple months ago and…read morehaven't gotten insurance yet. I live in Royal Oak and had to get a Covid test. I went to a drive thru urgent care to get a Covid test and they tried to charge me $140 since I have no insurance, so I left. Called a different urgent care for a Covid test, they said it would cost me $200. Unbelievable.. $200 to tell me whether I'm sick or not? I'd rather quarantine at that point. Welcome to Berkley urgent care! I was recommended here by a friend and wow when I tell you how different his phone call felt. I called about a test and they took down all my information and said they would call me back about details. Within an hour a doctor called me, talked me, set up a Covid test and prescribed me medicine. Even the nurse who gave me the Covid test was so sweet. I wasn't charged a penny for my Covid test and my medicine was pretty cheap. There are angels here. I highly recommend.

Update: This is no longer my go-to urgent care. I'm not sure if management has changed, but the NP…read moreI saw on Saturday handled a visit that should have been addressed differently. I called today after reviewing my results because the test I requested was not performed. I was open to discussing it, but that didn't seem to be the case on her end. I explained that the vitamin D test drawn was not the correct one for checking deficiency--it was done correctly during my visit in 2025. She insisted it was the same test and even stated that the system we were both looking at showed the same thing, as if I did not understand what I was reviewing. However, the system clearly shows otherwise. The test that was ordered was for hormone/active vitamin D levels, not for deficiency. If this is a small mistake--and I understand that mistakes can happen--the issue for me is that there was no willingness to acknowledge or correct it. There was also no consideration that the lab itself may have made an error. It took from Saturday to Tuesday just to receive the result of one blood test. After working a 12-hour shift, I came in because I had already been told the wrong test was done. While I understand other patients need care and didn't mind waiting, I was ultimately ignored instead of having a simple conversation to address the issue. After some time, I decided to leave and go to another urgent care for more attentive and thorough treatment. These are not the same tests--they measure different forms of vitamin D--and it was frustrating to be told otherwise. Update: Hours later, I received multiple calls from the office--none from the NP I originally saw. While I was told the issue was due to the lab switching their codes, there was still no acknowledgment of how the situation was handled. Even if this was a lab-related error, it does not address the provider's lack of listening or willingness to consider that the information in the system may not have matched what she believed. I was told we were both looking at the same thing, despite pointing out clear differences. Beaumont has been Corewell, including their labs, for at least two years now, so that explanation raises additional questions. Regardless, my concern is not just about where the error originated, but the lack of accountability and communication. I would prefer not to receive repeated calls providing conflicting or inaccurate information, especially when there has been no acknowledgment of the initial concern. At this point, I have gone and received care elsewhere.

I love Sara the PA at the urgent care in Bloomfield on Woodward she was very nice helpful and took…read morecare of me .

I had to go to Urgent Care twice in a couple of weeks. I was so appreciative I was able to get in…read moreso quickly compared to waiting two weeks to see my primary Doctor. Both times the Doctors were thorough and I was so grateful to help immediately. In addition, I had to call in to get my prescription refilled and again they did it immediately. They offer telehealth appointments which saved me a lot of time not having to leave work.

I had to go for my yearly mammogram today- as any woman knows, it's not in the top 10 of things…read morethat you want to do, but it's definitely a have to or should do. I normally go to the hospital for this - but due to Covid - all the appointments were booked out to January. I hit the 'any location' on the appointment finder - and it brought up this place as an option. It was super easy to find, right on Woodward, plenty of parking and I walked right in. I checked in with all the proper Covid precautions, sat down and they called me back in less then 2 minutes. Really! The tech explained what she was going to do and did her job competently and as quickly as possible. Those who've had mammograms know that the quicker you're out of there the better! Within 15 minutes I was dressed and on my way. Given a choice I will definitely come back here next time and skip the hospital and all that entails if it's still an option. So happy I have a new place to go to when I have to go back.

First time at this mammography center. I like to start on the positive so I'll say that the tech,…read moreMandy, was very thorough in her instructions and explanation of the process. My 2D and 3D mammogram lasted no longer than 15 minutes start to finish. It's an uncomfortable situation and you expect it to hurt. Mandy was very clear on what to do. Negatives- difficult to find the facility. My first impression did not make me feel anything but defeated. I had checked in online and uploaded my order Only to be told I needed to fill out the forms anyways. The "normal" greeter was on a long personal phone call and did not help me. The other office's "greeter" did and was very rude. She gestured to the official "greeter" that she was doing her a favor. I felt like I was an inconvenience to them although I was early, had checked in, and tried to do everything correctly. Reception deserves a 1. Tech is the reason I'm giving them a 4 star. Without her...I wouldn't think of returning .

Decent selection of doctors. If you're going for labs, get there at 8 am! Long wait otherwise!read more

My husband and I went to the lab to get my husbands blood drawn…read more The older man at the counter had us wait while a young woman helped him on the computer. After he was done, he asked me what i wanted. I told him my husband need his blood drawn. He asked for my husbands date of birth and name and then told him to go sit and wait. I tried to explain to him that my husband was hard of hearing and he got nasty with me. I asked that he explain to the lab tech to speak loudly when she came out to call him. This old man told me "Oh he will hear her all right. She got a loud voice" He was really rude.

Customer service and wait time was great. Thank you I went there on my lunch and was in and out in…read moreno time

Knee replacement surgery Dr North and the total surgical…read morestaff were amazing. Excellent follow up & truthful regarding pain for first 4 weeks... only on day 10 though‍