Excellent quality and service on my 1981 Porsche 911. Got the full package, including ceramic. Car…read morelooks great.

We're very pleased with the ceramic coating applied to our '22 Honda CRV. Andrew and his team were…read moreresponsive to our inquiry and scheduled our car service promptly. Our Honda great!!

Absolutely phenomenal car wash service. The staff is extremely courteous…read more I said like that the premium was in while I was waiting I grabbed a free beverage back of popcorn My car came out very clean I am extremely happy with their service

Not only are they conveniently placed for Lakeway and Apache Shores, but more than that the staff…read moreare incredibly and consistently customer-friendly and helpful. In particular, I would like to mention Shawn and his team who not only work with with speed and precision but with curtesy and friendliness. I always try to and see if he is free when I book my car wash. I cannot recommend them this highly enough. A great experience over all.

A++++++! Amazing team and so on the ready to help! Super fair pricing. You will love them!read more

Best Service, Great Prices, Great gas! Always Friendly customer service! They know their cars and…read moretrucks!

Got rear-ended on 620. Epps gave me an estimate the next day and got me scheduled for repairs when…read morethey could. Excellent work and excellent office staff at Epps! Hopefully I don't need to go back soon, I'd recommend them 10/10!

Today the lady manning the front desk went "above and beyond" with her outstanding service. I went…read moreto Epps as a gentleman had brushed against my vehicle on the 71, during homebound commute traffic the day before. I went to Epps, seeking a replacement chrome strip, on a running board. When she examined my vehicle, she also sized up paint staining from the vehicle brush up, and asked me if I had a few minutes. She then returned with a rag and container of paint thinner, which effectively removed most of the paint stains. For the persistent yellowed area where the tire had apparently "burned" the paint a bit, she came back with a gentleman armed with buffing compound and a hand tool which quickly knocked that more stubborn stain, 100% fixed. While the detailer I'd just visited (I'll do that Owner a favor by not naming his company), had just quoted me for 3 hours of labor at $95 hourly, Epps provided their perhaps 10-15 minute work at no cost. Wonderful lady, Good People at Epps !! The 1st time I visited Epps was for door bumpers that had the adhesive failing, GMC Dealer in Bee Cave had a cost that was very high, and this same lady at Epps covered my need in a very efficient manner, at a quite reasonable cost. I cannot say enough good things about this kind and thoughtful lady at Epps, along with the other Good People at Epps. They hit a home run every day, and this is why readers find that almost EVERY reviewer documents that Epps rates the perfect, 5-Star ranking!!

More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

Ultra expensive. Not even a justification for the charge. Really unbelievable to quote $350 for…read moreexterior wash and vacuuming. No explanation. The person I spoke with offered nothing to 'sell' their services.

Had my Honda Pilot headlight lenses restored. Not only did they do a great job of restoring the…read morelenses to like new in a few hours but washed the car! All this and they charged less than the original estimate. I'm a very satisfied custome.

Got an itch and wanted to try a hood wrap on my truck. Had to be a bit patient because they're…read moresuper busy but eventually found a time I could drop it off, but did a satin black hood only on this. Considered matte at first but they suggested satin would look better and not have the sort of worn paint look that pure matte often has. Looks absolutely awesome, took a few hours which was expected based on our conversations, but overall super happy, looks great, very professional staff, looking at doing some window tint with them as well.

Illeet Auto Wrap did an amazing job on my commercial vehicle wraps. The quality is top-tier, the…read morecolors pop, and the installation was flawless. They were quick, professional, and made the whole process easy from start to finish. My business vehicles have never looked better--highly recommend!

Logan did an amazing job with my car! Due to COVID and working from home, I have been very…read moreneglectful towards my car and I haven't washed it in months. So it definitely needed more TLC than just taking it to a normal car wash and waiting around/risking it due to the circumstances. Kirk's Car Wash is the perfect alternative for those wanting to practice social distancing. The whole process was contactless. Logan texted me when he arrived and got to work on my car for 2 hours. I got an exterior detail only since I keep my interior pretty clean. When he left, i received an invoice to pay. When I finally went out to check on my car, I was really impressed and so happy to see my car restored to its former glory. I will definitely be using Kirk's Car Wash again. Easy process, price was more than fair. Thanks again, Logan!

I can't comment on the quality of service, I am commenting on reliability. We booked Kirk on a…read moreTuesday for an appointment on a Friday, sent him our address. 30 minutes before our scheduled appointment - he cancels, saying we are outside his service area. He had our address for 5 days and couldn't check? He confirmed our appointment before checking if he could even service us? We found him on yelp because he services our area... Further, he didn't reply to text messages or phone calls with an explanation. We have people coming into town that we need to take around in our vehicles. Canceling 30 minutes before an appointment with no recourse is insufficient for how to run a reliable business.