Disrespectful! The office woman said that they would deliver…read morearound 10am, if there was an issue, she would call. Three hours later, I called them. She didn't even have the decency to apologize, just said they didn't have a hose. No attempt to make a new appointment either. She couldn't care less. HORRIBLE!

they could not fill my tank due lack of people. sent me to country store where the cost was higher.read more

Rip Off! 12-11-14(ORIGINAL POST)…read more I just brought my elderly grandmother in to Bi-State and was going to get her propane refilled. When I found out how much the propane was, over $4/gal. RUN FOR THE HILLS. She has always said she has was being RIPPED OFF BY BI-STATE (gobbled up by AmeriGas?), but I tell her gram your just dorky. You don't know what you're talking about. I had previously went over to Campora propane down the road from Bi-State. The quote I got form Campora was $2.14 A GALLON. New customer discounts, yes. Simple math Bi-State would have charged my elderly grandmother over $200 in comparison to Campora. To be fair, shortly after getting home we received another quote over the phone from Bi-State because of thier holiday generosity.The deal of a lifetime was $2.75/gal. In comparison, Campora has $2.50/gal regular rate at that same time. Thank you Bi-State for your kindness. Why is there such a huge price difference? I can only speculate that she is being taken advantage of because of her age or perhaps because she has complained about why she has to pay tank rental fees numerous times in the past, which she doesn't quite understand. In any case, there are different prices depending on who a person is at Bi-State. That's how they does business. Compare prices of your next fill up or you could be Bi-State's next scam victim UPDATE 2-2-15 Okay, so Bi-state(aka Amrigas) is not racist, they treat all their customers equally, which is like crap. After talking to the folks at Campora, I found out we were not the only ones who Americas was trying to RIP OFF. Apparently other people were coming into Campora and telling them the same story, Amerigas was trying to charge over $4 a gallon. When we got credit for the propane in the tank(40 gal.) that Amerigas came to pick up, we only got the lowest quoted price, $2.50 - $3.00, not the $4 + price that we we're originally quoted. BUMMER. Sell High Buy Low that's the Amerigas way.

I have been a customer for many years. My concerns have always been addressed by management in a…read moreprofessional manner. Karen in the front office is always there to answer my questions. She is attentive and provides great customer service. Thank you.

It was my first time refilling a propane tank and Blake was very helpful! Explained expiration…read moredates, recommendations, and what they sold. I ended up needing a new tank since ours was so old but they have some on site to buy. I'm thankful for their safety measures and transparency in cost up front so I could make an informed decision.

Yes, this is exactly the type of propane service I've been looking for! I usually take my tanks to…read moreanother place nearby, but found that service to be pretty slow and rather inefficient. Enter turn and burn propane at my beloved shoe spoon brewing Company. I pulled up to the propane tank and another customer was waiting just ahead of me so they'd already pressed the little button and the attendant was on their way. They arrived quickly with a smile on their face and rapidly filled the other customers tanks and then turn their attention to me in the meantime, while filling the other tanks, the attendant spoke to me and gave me directions to unload. Mine placed them in a row and that he'd get to them right after finishing with the first customer and that he did. Their station fills tanks very quickly, and the attendant was incredibly friendly and conversational too. It's really nice that they have the ability to take credit card payment right there at the pump saves you a step from going inside and everything is handled lickety-split. I truly cannot recommend this station enough for anyone in the South Reno area or for anyone headed south on 580 for a camping trip. They will have you in and out in no time.

Have been filling up our RV at Hunt for several years. Recently we were told that we had to pay…read morecash only which was fine and we showed up today with cash and now all of a sudden there is a minimum gallon requirement. The very nice man that actually does the fill, was just sitting inside and not doing anything so we weren't taking him away from any important business. The lady at the front desk had real attitude too. From now on, we're going to idle wheels. They just lost a customer.

Hunt Propane helped me with a situation where I needed to transfer service from another company…read more They were honest with their terms and how they operated their propane business. My account was set up the same day and Mike ensured I was on their schedule for a new tank install as soon as the old tanks were removed. With one days notice, their driver (Casey) and another technician came first thing Friday AM and had the new tank installed. Because I didn't have another source for heating or cooking, they were given the authorization to fill this new tank with their 23 gallon tank (that I figure they use for unplanned needs). Casey told me of my route day (Fridays) and that he'd be by to fill the tank then. Instead, he came by the following Monday and filled the tank. Was very pleased that he made this stop outside of the normal delivery day. Compared to the last company I used, Hunt is great!

The service with Bi-State/AmeriGas is still top-notch!…read more Currently, I am working with Nathan, Jakki, and their support team. Much of my contact is with Nathan and his team and they still ROCK! I can't express enough home much I appreciate their above and beyond approach. They do their best [and it's a big effort] to make sure that I do not run out of propane during the cold winter months. I can't ask for more and I really appreciate that they go out of their way to make sure I can heat a pot of water and stay warm. They don't have to care...but they do!!!! 10 Stars to Nathan! Thank you Nathan! David

0 stars for this joke of a company! I can't stress enough to…read morefind a different company for propane services. It's a joke! Everytime I ordered propane from them it took double the time, and price of another vendor. I switched to Campora in January and notified them to come get their tank. We'll April is a handful of days away and guess what? The bi-state/Amerigas tank is still at the bottom of my driveway! They even charged me $70 to pick up the tank. I mean I already paid for them to come get it and it's still sitting on my property. Save yourself a headache and find a different company.

Poor service, called, was told I missed the delivery this time frame, ordered for the next…read morescheduled delivery, they failed to fill an order, now I have to wait 2 more weeks. AS a senior citizen with no transportation, this is bordering on abuse! Update: 2 days later, Thumbs up to Jim Menesini Petroleum, taking care of business after some miscommunications on both sides. FYI - to help prevent stuff like this from happening to you or someone you know, remember these words "I would like to place an order" and say them in your conversation.

Harry Lott is a skilled technician and provides the correct service the first time. I have never…read morehad a billing issue with this firm unlike the other firm with white tanks. I feel more comfortable having this firm service propane appliances from install to repair.

They are great! although there is a minimum, It is understanble. we live in Wellington and they…read morehave always given us great service. The driver has gone above and beyond to get us propne in the winter when my road was unreachable. Thank you Menesini and staff!! Thank you for the great customer service!!

Failed to fulfill verbal contract, if this company wasn't locked into this service, I would get…read morepropane from somewhere else. They are leaving senior citizens out in the cold and doing nothing to correct the failed contract. Other than, "place an order" and maybe we will be out in 2 weeks, or maybe not.