EVERY time I go for labs the order is never submitted by Silver Pine. Have not been for 1 X-ray or blood draw that didn't require a call to the office for them to fax an order that should've already been in. This adds substantial time to getting anything done. It's not an aberration I don't go to the doctors very often but this has been years of experiences. Also, getting prescriptions filled and renewed can be very hit or miss. It's annoying going to the pharmacy hours after an appointment and the prescription has not been submitted. read more

This place does NOT care about you. Their phone message prompts you to leave your number, wait for a confirmation, and then disconnect. On more than four occasions, I have followed their prompts to the letter, and today alone, three calls in to the letter and no return phone calls. They use that as a way to escape from being responsible customer service representatives. They have no intention of calling you back, nor do they care to; if they did, they would. I'm looking for a replacement for this company, so I don't have to deal with their nonsense any further. I've talked to their in-house staff quality control person, and it's like talking to a wall. I cannot recommend them for anything or anyone. I don't know what more to say, but don't bother. Wish you the best of luck. read more

I am a sixty-four-year-old man, The father of three special needs adult females. I have Parkinson's disease, depression, anxiety and a form of leukemia and currently off on medical leave. My wife and I work very hard to support and take care of our three daughters. One of our daughters is on a ventilator, has a trach and has a nurse here for ten hours every day. We also have a severely autistic twenty year old daughter who is currently being hospitalized for aggressive behaviors. In autistic people, their behaviors are their words.When they can't physically tell you how they're doing they act out. I called my daughter's primary care doctor in concern for her yesterday while she was in the hospital and in soft constraints and was extremely upset. After all that the doctor finally looked at her file from the hospital and called me today and said she was unsafe for us and the staff and because of my concern for my daughter and solely based on that one conversation I had with the doctor yesterday , and after apologizing he kicked the whole family out of their business ! Right now I'm speaking for my daughter. I am her words ..what i'm going to say to you dr. G.. You said I should watch my words before I say them, and I'll say to you. These words are our daughters unspoken words. And what you must learn from this as that autistic people talk to you THROUGH their behaviors. Because the lack compassion, this was a very cruel and malicious DEED ON A SPECIAL NEEDS AUTISTIC FEMALE. Maybe your mission work that you do abroad should better be focused on the people right in in front of your face, your patients!! I do not recommend this office or dr. to any family of an autistic person, or for that matter any disabilities!! read more

Have been a patient of SilverPine since its very beginning with Dr Thibault. I just called to change an appointment and it's a 40 min wait on the phone??? Just reminded me this happened a few months ago too. Who's got time to wait on the phone for 40 min just to change an appt??? Ridiculous read more

If you have complex medical issues, these doctors are useless. If you simply need yearly checkups or if you have a head cold, they can handle that. They also give out referrals to the worst specialists. read more

Jackie was the worst person I have ever dealt with over the phone , she was very argumentative and went out of her way to see if I have Medicaid when I told her I don't. read more

I used to go here for the doctors but now they don't even care. How this place has fallen in all areas from Customer care, to wrong billing, horrible office staff and lack of doctor care is beyond me I was so happy with them back around 2016-17 now? If your appt is at 2 you'll be seen at 3 with NO sorry no care but if you dare change your appt 50 dollars! And they bill you wrong and try to over bill you. Also clearly NO ONE cares there look at all these reviews no manager cares no office representation read more

They are the ones with all the contact when my grandfather's heart exploded... despite they being able to do anything about it at all... it did take 3.4 years of them dragging care out for old dude to finally fall to his alzheimers!!!..... Jokes aside; this place is no joke lvl awesome! I just wish they weren't so lazy as to keep bothering me after my patient to them already died 7 years ago!!!!!! read more

Silver Pine's customer service has been declining for years and is now unethical. Replacing people with automated messages that literally hang up on you after promising a call back (which often doesn't happen) has made it impossible to set appointments, check on results, etc in a timely fashion. We like our doctor, but overall this practice no longer cares about the patients. Like many organizations, an obsession for money, fueled by ineffective automated systems, has replaced compassionate customer serviced by actual humans. read more

So disappointed after 7 years. I love Dr Kotsonis. My whole family see him. But the clinic policy is stupidity that charges $50 for change the appointment even with special reason like missed the flight. I called 22 hours before the appointment they can't even appreciate all the past years of being a good patient. Oh well my whole family is leaving silver pine. read more

I've been a patient at Silver Pine for years, from childhood to adulthood, but it seems they're now more concerned about growing as a practice than they are about patient care or loyalty. I put in a request for my yearly physical months prior. I'm no longer located on the east side of the state, so I have to make special trips just for my appointments if they aren't telehealth. A week before my appointment, I was told that the time *they* scheduled for me no longer worked because the FNP-C that I see (who I really liked - Kristina Batkins is wonderful) wasn't in that day. I explained to them my limited availability since I was making a special trip for the appointment and had to work around insurance requirements, they rescheduled for a few days later with a different provider who I had never seen before, and I made adjustments to my trip to accommodate. Ok, no big deal. The NIGHT PRIOR to my rescheduled appointment, I get a call that I was "somehow" scheduled for an in-person appointment in a telehealth slot, even though the person I originally spoke to about rescheduling confirmed the location address with me. It was obvious that they were making up an excuse for some incompetence on their end. I ask if there's anything they could do considering I made a trip to the east side specifically for this appointment and had limited days in town, they said I was out of luck and could look at rescheduling for some other time. Because I wasn't able to be seen that week, I ended up having issues with insurance, prescription refills, etc. They didn't seem to care. It's clear their priorities are with growing their practice, rather than maintaining their existing clients. It's disappointing to be a loyal patient for all these years (even making trips across the state to continue using their practice) and be discarded that easily. I've since found a new PCP and will no longer be a patient at Silver Pine. read more

I would rate below one star if possible. The various offices do not coordinate and have no idea what is going on with their doctors. Poor customer service. read more

I will never go here again. I have been there 3 times for blood work over the past few years, and they have screwed it up all three times. This time, it took me 2 weeks of leaving voicemails to finally speak with someone and their condescending tone pushed me right over the edge. How did I get a person? I selected to make an appointment. When I explained what I needed, they said I have to leave a voicemail. Is there no real person over there that works?! read more

Silver Pine Medical Group staff and Doctors are IRRESPONSIBLE and INCOMPETENT to service their patients. Staff and Doctors can't even do their jobs correctly. How hard is it to call a pharmacy? I had a Wednesday morning appointment and the office never called in my Rx to my pharmacy as promised. I called the doctors office on Thursday morning and they guaranteed me that my Rx would be called into my pharmacy by the end of the day. They lied again.... I called the doctors office on Friday morning and the doctors office said that they would make it a priority and then did noting! They lied again.... I called again at 3:30 on Friday and again was told that this would be a priority and they would call my Pharmacy by the end of the day. They lied again.... I called on Saturday and was told that it would be a priority and will be called in to my pharmacy within two hours. They lied again.... I called the office again after two hours and was told that it might take up to 24 hours for the doctor to respond to my priority. WTF!!! *****THIS ISN"T THE FIRST TIME THIS HAS HAPPENED!!!****** ******WHAT A F#%#ING JOKE!!!******** I have now missed four doses of medication that I am suppose to take every day. and by Monday that will be six missed doses. I WOULD NOT RECOMMEND the Silver Pine Medical Group to anyone. *********THEY HAVE NO CLUE WHAT THEY ARE DOING!!!********* *****IDIOTS, PLAIN AND SIMPLE!!!!************* Silver Pine Medical Group doesn't give a crap about their patients and it shows... Former patient, Ryan read more

Silver Pine Medical Group - Family Practice Near Me - Sterling Heights, Michigan

Usually, the office is clean. On my last visit, the blood draw room was dirty. It looked like they took over a dirty closet and stuck a chair in there. I have never been bruised by a needle before, but this woman was brutal. What is going on? Are they scraping the bottom of the barrel for help? Step it up, Silver Pines, your standards are getting low. read more

Been going to this practice since 2005. DR PARAG PATEL made a very condescending comment insinuating that I was not caring for my son by not wanting the meningitis vaccine for my 16 year old. He said this IN MY CHILDS PRESENCE. EXTREMELY UNPROFESSIONAL. They then told me it was required to continue to be a patient and we couldn't come back. Even if I could, I WOULD NEVER! read more

Every time I call the office for any reason It takes 30 min to get some one on the phone. I have issues every single month with my prescription. there website was not updated and they don't accept my insurance even though I chose the insurance package specifidly because there website said it was In there network I have to go to office every 3 months and even when I show up 15 min early I still wait over an hour after my scheduled appointment read more

was a patient for over 20 years. they will push you every kind of pill, and send your blood in for labs... but they won't tell you that you all have parasites(: read more

I would give ZERO stars if I could! The drs are horrific here , especially Naysha Varghese!!! She is a condescending wicked witch. She also misdiagnosed me and was in a hurry . How this person is a Dr is unbelievable! I have seen a few in there and they're not good but that naysha is by far the worst . Stay FAR away from this facility!!!!! read more

Silver Pine has to be the worst Dr office for customer service. Takes 30 minutes to get ahold of scheduling, the girls in scheduling are rude and unhelpful. Silver Pine lost care for their customers since expanding to too many locations chasing money. read more

I wish I could give zero stars. The worst, unorganized place in my 60 years. They don't call back, you cant call your doctors office, only a call center which never gets the message to the doctor. If you need a prescription form faxed or received in the office by fax, Just stop and find another doctor. It isn't gonna happen. They absolutely will not let you call your doctors office, or even be transferred to your doctors office. Its a joke. Stay away from Silver Pines you will be on blood pressure meds before you know it. read more

I've been going to Silver Pine my entire life. Over the past few years, things have drastically changed. Appointments are rushed, I sit on hold for 30 minutes to get through to nobody or be hung up on. I've tried requesting prescription refills on their portal that they push, and it was never filled. Prescriptions never get sent to the pharmacy. I am very disappointed in what Silver Pine has become over the last 5 years. I would not recommend this office to anyone. read more

Our family has been with silver pine for almost two years. You cannot call their office without being on hold just to speak to a receptionist for five minutes, from there it's a guessing game. You schedule an appt for a certain time and still sit in the waiting room for 45 minutes, then the exam room another 20 before the doctor even comes in. Better experiences with the PAs on staff than the actual "doctors". I have asked for referrals that I never received but was billed for. Inadequate care for a family all around. Waiting on insurance to allow us to change providers because we hate silver pine. Would love to save anyone else the hassle. read more

How can this practice have 4 locations open during a pandemic but no one to answer the phone. It's a a 15 minute wait to get a receptionist on the phone. I asked to be transferred to MA, that was another 30 minutes of holding. I hung up after that. There was no option to leave a message while there waiting for the MA. My pediatricians office has 1 office and a receptionist there to answer the phone every day. read more

Silver Pine Medical Group - Minutes on hold 30 minutes - Family Practice Near Me - Sterling Heights, Michigan

My wife can't get thru the phones for the past 3 months, my insurance can't even get thru and myself. What is the stafff doing when the doctors do all the work. If you don't have phones answered then what is the point of being open. Today my wife called, I called, myself and our Insurance called 3 times. The insurance rep was getting upset. CUSTOMER SERVICE HERE IS HORRIBLE. Three people called with a total of 5 calls and can't get thru. IT's SAD! The OTHER SAD PART they only praise good reviews and never wanna review bad ones. SAD, SAD, SAD... read more

We've been coming here for 16 years with no problem except the wait that sometimes is crazy. We moved 45 mins away from Shelby and still kept coming in here until today. My husband is positive with covid and called to make a telehealth and get prescriptions as he's high risk. Well the person over the phone told him he has to wait two days to be seeing that if he gets worst just go to ER. Inconceivable that response! Considering cases are low I can't comprehend how can she dismiss him like that. We decided to move our entirely family. Right now on the lookout for another family physician. read more

If you value your time I suggest you look elsewhere for a Dr. They are almost always behind. And when I say behind, I'm talking 45 minutes or longer. Today I left work early, missed out on overtime only to be told that they're behind by at least an hour. Not acceptable. What is the purpose of making appt if they are constantly behind. Office staff could easily remedy the problem by calling patients and asking them if they'd like to reschedule or come in later. Instead they sit there like buffoons and apologize. For a business that is supposed to be in customer service, they sure lack the customer respect. I'll be looking for a new practice. read more

I've been there for probably 4 years. Today I was fed up. My appointment time was at 10:30. At 10:45 I asked if i was being seen. The secretary went to go check the rooms and the were all full. I informed her I had to go to work at 11:30. She said hopefully it was another few minutes. 10:50 hit and I blew up at them. Hadn't even been seen yet. Had been fasting for 11 hours to get my blood work done for sugar testing. They wouldn't do that. The only reason I got seen was because I made a seen in the waiting room. Still no one told me at this point how long it'd take for me to see him. Then the dr. Guevera called me and had the nerve to call me to tell me what I did was wrong. How unprofessional of him. I'm the consumer. He shouldn't have done that at all rather I was or wasn't. While yes maybe throwing the fit I did wasn't the best idea but I was hot. I also hadn't eaten anything for 11 hours! Literally the only person who knew what they were doing was the supervisor of the front desk peopleOther than that don't ever use this place! read more

A-M-A-Z-I-N-G D-O-C-T-O-R-S Dr Vasilios Gikas is the best dr. He is caring, compassionate, extremely knowledgeable but also listens to what concerns you have, thorough, empathetic , etc, etc, etc. My husband and I highly recommend Silver Pine medical group and drive about 45 minutes just to go there. Dr Maristela is also wonderful. He is equally knowledgeable, compassionate, etc. Not only are the drs fabulous, but the staff is also friendly, helpful, kind and attentive. Give Silver Pine Medical Group a try. You won't be disappointed!!! Five stars!!! read more

I've been a patient with Silver Pine for over 20 years. Dr. Hichme is THE BEST!!! I had a slip and fall on the ice. Was able to get an appointment right away. X-Rays were able to be taken at the same site. Were able to get me in with an ortho surgeon same day. And Marco, the medical assistance was AWESOME!!! So kind and empathetic. Took time with me, assisted me with a wheel chair, was patient and caring, which is really what I needed. Marco, you are a valuable member of the great team at Silver Pine!!! Thank You read more

This is ridiculous. The phone system takes forever to get to an actual person! My mom waited for 20 minutes and STILL had to wait. My dad actually drove to the building and asked a receptionist to call my mom instead. It was faster for him to go and come back than it was calling.  Then, when she asked about their flu shots, they said they ran out. RAN. OUT. During flu season... She can literally walk into Kroger to get one but her doctor's office ran out?  She and my dad absolutely love their doctor and don't want to leave but this is horrible.  They are now looking into new doctors. It breaks their heart but they're done. Then, she tried to call back and asked if the receptionist could have her doctor call her back. By this point she was frustrated and fed up due to everything leading up to this call. The lady asked her what her problem was (ailment) and she didn't feel it was something she should know, as she is not her doctor, and that she just wanted her doctor to call her when he got the chance. The woman hung up on her.  Good job, silver pines. You successfully got a nearly 70 year old so fed up and frustrated that she's crying. Knowing she and my dad will be leaving their doctor that they love so much.  You, as a business, clearly don't care about your patients enough to find a resolution that both sides will be satisfied with. 1. Make it easier for your older patients to contact their direct office instead of the BS for all branches. That's pointless.  2. Work on getting your call center filled with better receptionists. They need to know how to handle polite callers as well as callers who are upset. Hanging up on someone should be the very last resort. Not the first.  3. How can a medical office RUN OUT of flu shots before flu season is even at it's worst yet people can WALK INTO a grocery store and get them with little to no issues?  Also, I emailed the support email give on a Google review and the person responding asked for the best number to call to talk to my mother directly and try to find a resolution to the issue and, over 24 hours later, no call. No email. Nothing. read more

It's funny how people complain about services rendered through a physicians office, when they have never worked for one. I have worked for multiple physicians offices and pharmacy's. I have been a patient of Silver Pine Medical group for about 5 years. Some of these complaints are completely ridiculous. For example, to complain that you have an unpaid balance IN COLLECTIONS. Then complain that you cannot receive services is appalling absurd. No business is meant to run into the ground because of a customers unwillingness to pay their bills. Secondly, Pharmacy's will order tens of thousands of of flu shots during the curse of flu season. They also run out due to high demand , which is no different then what occurs at a physicians office. Your Doctor will typically order an equivalent amount of flu shots that were administered the previous year. They will reorder as the need demands, and if there is a year with a high infection rate this can occur multiple times. With my current employer, we have reordered six times in in the last three month, and will eventually stop ordering the injections. This will cause us to refer the services to local pharmacy's. Thirdly, the release of medical records must be HIPPA compliant. If you are not getting your records, most likely YOU DID NOT follow the practices policy regards records releases. A simple call and signature could remedy this situation. And finally, a practice of this size takes and makes thousands of calls a day. There will inevitably be a wait at times to call and schedule an appointment I have four children along with my husband, and I. I can say wholeheartedly that that we have never had these issues. I walk into their practice, I respect the staff and they respond in the same manner. If I have a wait, I understand that they see patients who have serious medical issues. Wait times reflect the physicians schedule, and I appreciate that when I am sick they take the time to address my concerns. I have physician favorites Drs. Patel, Maristela and Hall amongst others. When I call, I can always obtain an appointment with one of their physicians, and almost always my primary doctor. I am very appreciative of Silver Pine as they provide me a place that I can take my entire family too. You have to take reviews with a few grains of salt. Those that complain are far more likely to post and verbalize their anger then those that enjoy their experiences. Your welcome for the education, and I highly recommend this practice. read more

If only the doctors here responded to their patients as quickly as they swipe our credit cards for payment! I've been a patient here for over 15 years (now looking for a new doctor) and this place has really gone downhill. From triple booking patient appointments so that you sit in the waiting room forever to their absolutely useless patient portal (don't bother sending your doctor a message through the portal, you'll get no response) you won't get the care you need here. Look elsewhere! read more

Best bring a lunch if you have an appointment at Silver Pine as you can expect to be seen 45-60 minutes after your scheduled time. If you like talking to answering machines instead of people, you'll love this place as I'm not quite sure they actually have people who answer the phones. If you need a rush on a prescription refill and don't mind waiting 5-7 days for them to call it in to your pharmacy, once again, this is the place for you. Also, they seem to have changed their prescription policies for many medications where you get no refills. So your options are to call it in and beg for a refill or if you are real lucky, they'll insist you schedule a doctors visit before authorizing a refill. The typical doctors visit charge is $150-$160 of which I end up paying up to 50% after my BCBS co-pays and deductibles. By the time it's all said and done, that $20 prescription ends up costing me a cool $100. read more

Up till the last several months i could only say good things about this group!! I really like my Doctor and had a lot of faith in him. But with this companies new rules you can't get in to see a doctor if you are over 65 !!!! Isn't that age discrimination ??? A group of doctors should know most seniors do not hear well over the phone !!!! My appointment was switched to a video something, no one told me. When i was trying to check in i saw it was changed. I called they told me new rules said they would talk to Dr and see if i could come in they said they would call and let me know. Guess what they couldn't be bothered to call!! I am so disappointed ! I thought i had finally found a doctor that didn't just blow you off because of your age and actually cared about your health! Well i guess i was wrong! Old people DON'T Matter read more

Expect to spend 15+ minutes to setup appointment. Prescriptions have not been received by the appropriate facilities.

If it was possible for me to give this practice negative stars I would. My husband has been dealing with their inept back office for almost a month trying to get the appropriate documentation for a new glucose monitor. They lie to patients, they lose paperwork and they are completely unresponsive to emergency requests. It's a good thing my husband has good control of his Type 1 diabetes, otherwise he'd be dead right now because they are unable to act quickly to manage chronic illnesses.. If you'd like a taste of what socialized medicine would be like in America, I strongly recommend this waste of a medical practice. Dr. Maristela and his PA are awesome. Unfortunately their back office staff ruins the entire experience. read more

Good doctor that I see but the wait time is brutal!!! 45 minutes past appt time before I'm even called Back and then another 30 mins in the room waiting to see the dr. It's so frustrating for a 9:30 appointment to end after 11 am!!! I have to pay a babysitter to watch my kids when I come here because the wait is so long and my toddlers can't handle it. What a waste of money! read more

fantastic group of doctors & nurse practitioners. professional, accommodating, friendly & knowledgeable & helpful!

Kaylee Kromrei PA-C is one of the most thorough, kind, caring physician assistants I have ever came in contact with. She has been such an amazing help with me and my conditions making sure I get the best and most accurate treatments for my medical issues. I would recommend Kaylee to friends, family and anyone else I care about and love. If I could rate Kaylee on a scale of 1-5 she would break that scale. I give her a 10/10 on everything she does. If you're thinking about seeing her for any condition or circumstances. I can assure you that you're making the right decision. read more