I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

Anthony is incredibly responsive and knowledgeable. Helped us through frozen pipes, a broken…read morecommode, and a bunch of other fixes. Awesome guy and his team is great. Everyone he recommends has been spot on as well.

What a great story to share about a true Father and Son Business…read more After serving our country proudly in the United States Air Force and Marines, Arthur, Senior, a noted helicopter mechanic, actually flew them too, started a business with his son Arthur and it's been blue skies since... They are a A+ class plumbing company located right here in Needham, MA. They are military grade with their work ethic, attention to detail, and exactly matching and addressing the needs of the home owner. Honest to a fault, Arthur(2) - easy names to remember for both father and son, care about their clients and have been in business for so many years that the only thing that matters is the quality of their work, they live by their name and is one built on years of trust and reliability. When I first moved to Needham, I knew that I had to have a great plumber as it's an essential service to have for your home and did my research, thank God I found them. A one of a kind business that treats every client as family. I trust them and will do business with AJ Carey as long as they are servicing the community. Thank you!

Mr. Carey came over to my home immediately and took care of my leaking faucet. Fabulous service!read more

We had an AC system that was not running, so we scheduled an appointment with Akian. Matt showed…read moreup on schedule, diagnosed the problem, and completed the necessary work quickly and at a reasonable price. We have used Akian in the past and continue to be very happy with their service. We will call them again for plumbing and HVAC issues in the future.

Update: On the fifth visit, the AC was fixed. I've added a few stars to reflect that. Ultimately…read moremy problems have been addressed. It's possible that many of my issues were simply bad luck out of Akian's control; but the number of them still leaves me somewhat skeptical. ----- Got central heat/AC installed a year ago; installation dragged way over the predicted time, but was otherwise fine. Expensive, to be sure, but you expect that in these parts. "Free" annual maintenance time? Four house calls later, still have no AC (I think it worked before being "maintained" but if it had an issue over the winter, I wouldn't know), which I'm now told will be the case for the entirety of May. Communication has been dismal- e.g. getting a text for an upcoming appointment nobody told me was even a thing (apparently the maintenance wasn't completed and nobody told me). Multiple "whoops, we need to order a part, we'll call you in a week or two". Why a part gets ordered on the fourth house call? Beats me. Why they can't stock parts for the products they themselves install? Beats me. And I've paid for a surge protector as part of this "free" process (why wasn't it included initially? Who knows!) If you want to be stuck in a 95-degree house, I recommend Akian. If you want new people coming to your house to chat every week, I recommend Akian. If you want to actually get working HVAC, please let me know who I can talk to. But I guess most of the people I've talked to have been very nice. If they ever manage to get their act together and do their job, I'll update this review.

We needed an estimate on a heater and water heater replacement and Dave was fast, efficient, and…read moreresponsive. He gives competitive estimates and also follows up after to see how things are going. That's top quality customer service that has earned my trust. It's no wonder they have such a great reputation. Thank you Dave!

I highly recommend Distinct Plumbing! The water flow from our kitchen faucet had been slowing down…read moreconsiderably. In a very short time, Distinct set up an appointment, identified the issue and fixed it. Transparent and quick - I would definitely call again.

I called with an emergency on a Monday night, and early Tuesday morning the guys were at my house…read more The job was completed and everything is back up and running. They were professional, courteous, and diligent. I couldn't ask for anything more.

I called Colpitts for a disposal problem. The owner, Dan happened to be driving near my home, made…read morean extra stop and solved my problem in less than 10 minutes. The willingness to step out of a planned route to help me out is a sign of their great service! Thank you!

I have been using Rusty's Plumbing for 15 years. He fits me in to his busy schedule when I am…read morehaving a problem and always manages to figure out the issue on my 1929 complicated house! Rusty and his son are a great pair. His prices are fair and he is a pleasure to work with.

Oh boy. Rust. What a man. He (and son, Brandon,) has been our go-to since moving to Mass. in 2013…read more During that time, he's helped us with a variety of plumbing issues, first in our condo and then in our single family remodel project that included all new gas and plumbing. Rusty is fair. Thorough. Honest. Professional. And hilarious. Simply put, everything he touches gets fixed. Get him while you can.

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

We went to Frank Webb Home in Needham having previously shopped there for other reno products. We…read morehad the pleasure of working with sales person Elizabeth Dankaro. Elizabeth managed that fine balance of being available to answer questions while allowing us space to explore the store alone, not feeling like we are being followed around. We were so happy with our shopping experience that we purchased everything we needed, deciding to not go to other stores first. The Needham store sales people are exceptional, especially Elizabeth Dankaro. Thank you for a great experience!

I had an excellent experience with Frank Webb Home Needham from the first mment of walking in to…read morethe last moment after working with the helpful and competent staff, espcially Elizabeth D. who was extremely patient with all my questions. All the staff were friendly and helpful and the displays were beautiful. Just one detail though to be more sustainable: I wish they had a water cooler instead of using plastic bottles to give to their customers! Very much appreciate the offer of water upn arrivel, had my water bottle and would love to see companies not promoting one time use plastics! Otherwise, great experience! Like Share