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    Simmonds Chimney Service

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

    Services - Simmonds Chimney Service

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

    Simmonds Chimney Service Chimney Sweeps Photos

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    9 years ago

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    9 years ago

    This is a person you can put your trust in to handle the job in a professional and polite manner.

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    Ambassador Fireplaces - New efficient Regency wood insertn new srone work and mantel.

    Ambassador Fireplaces

    (4 reviews)

    Very educational about the installation and what to expect. The installers were on time,…read moreprofessional and very tidy. I had gotten three other bids, two of which are big in Eugene and they expected me to do all the measurements, buy the stove and then find me an installer! I highly recommend Ambassador for their professionalism, quality and friendliness.

    0/10 recommend! Let…read moreme start from the beginning. When we first went into look look at fireplaces everything went great. Customer service was great and we found a fireplace we really liked. Once installation began everything went downhill. When the installation was made the employee was grunting like he was about to pass out. Even the neighbors heard it. I thought I was going to have to pick this guy up the floor he was about to pass out. That day it was raining and your installers walked in and out of our house without whipping their feet and left muddy tracks all over our floor. We then had the inspection from the city. When we first got the quote we were told we needed to add an outlet because the stove had a fan. It was an additional $600 to add this outlet so I said we could do it ourselves. All I needed to know was where I needed to place it. They told me anywhere is fine. It could be floating in the back. That's what we did and we failed the inspection. They said it was a fire hazard. Which made sense. The inspector asked for more info from the manufacturer so we can find out exactly where it needed to go. I called ambassador and they told me they could not help me because the outlet was not added by them. But they would have the owner call me. He did and he said this is how they usually do it and don't have problems. He said he would speak to the inspector directly and send me pictures and more info on where I could install it. . Which i appreciated. Except nothing was ever sent to me. I had to reach out to him multiple times for more info on where to install the outlet. It took several weeks for the outlet to be installed properly and the inspection to pass because we had prior engagements that made it so we couldn't solve this right away. Finally the inspection passed and we were ready for them to install the last parts of the fireplace so I called them to set this up. They told me their next appointment was not for another week and a half out. I asked if there was any way we could be squeezed in as it was only a few parts that needed to be added and we would be going on vacation for 2 weeks and would not be home when they had the next appointment. They were able to fit me in which again I appreciated. We couldn't wait to be able to turn on our new stove. A few hours after making that call I get a call that I missed from the owner. He left me a voice mail and a text asking for me to call him back regarding our project. I thought oh my gosh. Something is wrong with it. Nope. He just wanted me to make sure I made the payment before leaving town. Lol. I said no problem. I will make the payment once the work is completed. He was not happy. But we left it at that. The owner then texts me again asking to make the payment before leaving on vacation. He asked me a total of 4 times. Which was WILD to me. Their contract states we have 15 days after the project is done to make the payment before leaving the project was or even done! I told him this and he said the electrical part was not his responsibility which was what had set the entire project back. But with the negative experience I had I was afraid if I made the payment before the project was done they would not respond. So I waited until the last expecting passed and the second the inspector left I called to make the payment. The installers call me the day they were going to come finish the installation advising they would be here in 10 minutes. I made the necessary schedule changes I needed to make and put my dog away waiting for them. One hour passed and they had not showed up. I called to ask what the delay was and they said their paper work had been mixed up and ended up going to another house. It would have taken them 2 minutes to text me or call me and notify me of the delay. Also one of the ladies that works in their office is super rude and hates answering questions.

    The Stove Doctor - Our sick stove logo.

    The Stove Doctor

    (11 reviews)

    Absolutely awseome! Friendly, extremely knowledgeable, honest, responsive. A competitor who will…read moreremain nameless told us that there was no way to repair our gas fireplace so we just needed to replace the entire unit - for a cost of about $5,000. The stove doctor fixed it for $125. And gave us much better advice re: maintenance going forward than what we had previously been told by said competitor.

    Did not do good by us! Came out moved a couple wires (knocked off lead to the augur and stated…read moreneeded new wiring harness. What why? 2 scuffed wires, ok so will tape them up and proceed with testing to find what is wrong. Tec. stated I'm not here to repair only inspect LOL. No testing of anything, no diagnostic NOTHING! Then wanted payment-For what you did nothing!!! Never seen anything like this! Where we come from you have to actually do something to get paid, seriously. Would have had no problem paying if either a diagnostic/trouble shoot or repair was done. In this case nothing! So, when he left still didn't know the problem and had to replace the augur, he broke the wire off. Wow!!! Can't believe they didn't want to make this right as we tried and hated to leave a bad review. Sad! As the owner was out and does not even know what the employee did which was lit. nothing and had he been here would have been applaud! Lit. spent seconds looking at it moving the wires and then debated for the entire time to at least do something, anything!

    Midgley's Stove and Fireplace Center

    Midgley's Stove and Fireplace Center

    (76 reviews)

    Love working with Midgleys. Great attention to detail and customer service. Would reccomend for any…read morewood stove needs

    We discovered only after the fall chill descended that the fancy, idiot-proof Heat&Glow gas log…read morefireplace operated by a wall switch in our "new" house was blowing black soot, so much that we couldn't even see through the glass enclosure. We found Midgley's through the manufacturer's website, where they're listed as an authorized service provider. Unfortunately, Midgley's is very popular: that was November, and we couldn't get a service appointment until January. So we waited with our cold living room and our fingers crossed that it wasn't something expensive. Andrew arrived right on time and did a fabulous job taking the whole complicated thing apart and cleaning it meticulously with a brush, vacuum, and spray cleaners. Turns out that yes, there was actually a set of logs behind the thick layer of black soot on the glass, and that the original installers forgot to open the air intake! That's right, it was completely closed, which was a simple fix but could have been a complete disaster if we'd continued to use it. Whew! The standard fee for a maintenance service call is $199, and they give a discount if you preemptively schedule maintenance in the off-season (summer). They recommend service yearly, and I can see why. Five stars for the excellent tech service, four stars for the scheduling. Next time, we'll know to plan ahead.

    Simmonds Chimney Service - chimneysweeps - Updated May 2026

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