We've had Marshall's rotate an existing furnace 90 degrees, do a full heating duct replacement, and…read moreinstall a heat pump on an old farmhouse we're renovating. (Two separate projects.) In both cases we were very satisfied with their quotes. They completed the jobs quickly and even offered to come back later to add ducting on a room that needed to be finished. We wanted to add heat to the second floor, which had no ducts going it. Their estimator helped walk us through our options, including ways we could add the ducting while keeping it hidden. The communication of their customer service team is friendly and helpful, and they were good about reminding us of upcoming work. Both projects required an electrician, who they contracted with and took care of. Their follow-up has been excellent. And most important, the heating system works as designed. We are very happy and would recommend Marshall's to anybody.

Marshalls has been our heater and A/C for maybe twenty or more years. installing a heat pump and…read moremaintenance of heater and A/C. In that time they replaced one heat pump and installed a second pump. The service department is the weak link in this company. Phone calls to make an appointment with the service department can go unanswered for hours. Leaving your phone number with a message to call back is futile. This problem has persisted for years and does not get better. Pointing out that problem doesn't change anything. Even to the service manager. The only bright spot of this department has been the technician Jeff Allen who has been great. He is an asset to this company. I can no longer recommend this company.

Art did a very good job cleaning and sealing the glass around my fireplace. His price was very…read moreresonable and fair. I will definately call on him again.

Prompt arrival, excellent customer service, had necessary " fixings" in his truck so no delay in…read moreinstallation. Highly recommend Fireplaces Plus.

We were concerned about a strong odor emanating from our laundry room, so we contacted Ye Old Town…read moreSweep. We suspected the dryer vent was slowing the exhaust, posing a potential risk. It had been many years since it was cleaned. The technician arrived slightly early and got straight to work. He seemed knowledgeable and had all the necessary tools and supplies. After getting under the house, he quickly determined that the odor was coming from the laundry area, not the dryer vent. It was the foul smell of a skunk. The dryer vent was indeed in need of cleaning; reassembling the ductwork, he used screws and tape, so I feel it's very serviceable. The gentleman was considerate and flexible because I asked him to give our wood insert chimney a mid-season cleaning. Having a strong draw is essential since it provides over 60% of our heat. So thanks to the skunk, we now have more efficient facilities and a new resource. I will put the Ye Old Town Sweep in my contacts for their service next year.

Just had our dryer vent cleaned and the guys did a great job...so if you're looking for more than…read morejust Chimney Sweep service these are the guys! Will definitely use again.

The service technician is the best: friendly, professional, considerate of my house and very…read moreknowledgable. I appreciate getting the same guy every year who knows my setup. (He also gets high marks from Kevin the cat.)

Very educational about the installation and what to expect. The installers were on time,…read moreprofessional and very tidy. I had gotten three other bids, two of which are big in Eugene and they expected me to do all the measurements, buy the stove and then find me an installer! I highly recommend Ambassador for their professionalism, quality and friendliness.

Did not do good by us! Came out moved a couple wires (knocked off lead to the augur and stated…read moreneeded new wiring harness. What why? 2 scuffed wires, ok so will tape them up and proceed with testing to find what is wrong. Tec. stated I'm not here to repair only inspect LOL. No testing of anything, no diagnostic NOTHING! Then wanted payment-For what you did nothing!!! Never seen anything like this! Where we come from you have to actually do something to get paid, seriously. Would have had no problem paying if either a diagnostic/trouble shoot or repair was done. In this case nothing! So, when he left still didn't know the problem and had to replace the augur, he broke the wire off. Wow!!! Can't believe they didn't want to make this right as we tried and hated to leave a bad review. Sad! As the owner was out and does not even know what the employee did which was lit. nothing and had he been here would have been applaud! Lit. spent seconds looking at it moving the wires and then debated for the entire time to at least do something, anything!

wow! what terrific service we get from The Stove Doctor for our pellet stove. A conscientious,…read morepersonable, friendly gentleman named Jeff cleaned the chimney, the stove, and made sure everything was in perfect order. We highly recommend The Stove Doctor to make sure your stove keeps you warm during winter and to keep you safe from risk of fire.

My husband just stopped in to find a part for our pellet stove and the guy who was there couldn't…read morehelp him because he was on his lunch break, sitting right there. We live an hour away, so thanks Midgley's for your lousy customer service. oh wait, he did offer to sell him a new pellet stove. Even if we needed a new stove, we would not purchase it here!!!

We discovered only after the fall chill descended that the fancy, idiot-proof Heat&Glow gas log…read morefireplace operated by a wall switch in our "new" house was blowing black soot, so much that we couldn't even see through the glass enclosure. We found Midgley's through the manufacturer's website, where they're listed as an authorized service provider. Unfortunately, Midgley's is very popular: that was November, and we couldn't get a service appointment until January. So we waited with our cold living room and our fingers crossed that it wasn't something expensive. Andrew arrived right on time and did a fabulous job taking the whole complicated thing apart and cleaning it meticulously with a brush, vacuum, and spray cleaners. Turns out that yes, there was actually a set of logs behind the thick layer of black soot on the glass, and that the original installers forgot to open the air intake! That's right, it was completely closed, which was a simple fix but could have been a complete disaster if we'd continued to use it. Whew! The standard fee for a maintenance service call is $199, and they give a discount if you preemptively schedule maintenance in the off-season (summer). They recommend service yearly, and I can see why. Five stars for the excellent tech service, four stars for the scheduling. Next time, we'll know to plan ahead.

I have had totally great experiences with Schaefers. They were helpful with maintenance advice…read morebefore I bought a new hot tub. When I realized I needed to replace mine (along with buying a wood stove insert) Eric came to my house and spent 2 hours discussing options with the pros and cons. Sam also came out and gave me an excellent lesson on the hot tub. I decided it was definitely worth the money to purchase a new hot tub and wood stove from them as I know they will help should any issues arise. Mo is excellent to work with and was even forgiving when there was an issue with my check. I highly recommend this business!!

Schaefers Stove & Spa is a gem! Every time we're there, we are greeted with a smile and get…read moreexceptional customer service and maintenance for our jacuzzi and fireplace. We highly recommend this quality business.

WONDERFUL!! We had…read moreDana come and look at our backsplash in our kitchen. He gave a reasonable bid and started the next day! Our tile was imported from Spain and very expensive. Dana treated our tile, home and us with respect and AMAZING work! We could not be happier. One of the things I really appreciated about Dana, is how he worked efficiently and effective.. He cleaned up after his day, taped off the floors, put his tools away at the end of the day and when it was all finished tape and floor covers off he actually took off his shoes before entering the house... What? EXCELLENT service!

From the owner: Dana Duerst Masonry specializes in quality residential & commercial masonry.read more

Paul with Perfect Partners installed a beautiful Lopi Republic in my cabin on the McKenzie near…read moreBlue River. he is much more than a chimney sweep. He knows masonry and wood stoves very much. i bought the stove at Midgley's , and Paul's install place was at least $500 less than their ripoff quote..they were not friendly there either. Paul is easy to work with and a true professional! You will not find a more reputable, qualified installer around! Look no further...l have heard the guy at ABC is good too...but I KNOW Paul is exceptional and charges a fair cost. wish the Midgley's staff could take customer service lessons from him! Jeff/ Vida and Bellevue

Prompt replay ( upon return from vacation). Showed up on time, did job, recommended further work…read moreand two possible contractors one of which was great.

Our HVAC system was put in 11 years ago, and this was the first time we ever had the ducts &…read moreregisters cleaned. 2 guys came out to do the work. We have 23 registers, 2 returns, and 2 bathroom fans. Both of the guys worked non-stop for 2.75 hours. The registers are all now squeaky clean (they were horribly coated in dust) & our house no longer smells musty/dusty whenever the air comes on. The cost for the service was $750. I have no idea if this is good or not. I have nothing to compare the price to, since I couldn't find anyone else in our area that does true duct cleaning. But I will say these 2 guys worked hard and did a stellar job. They even offered to put our new filter in for us (we supplied it) at no extra charge.

Dan was very professional and a good communicator. Cleaned out our furnace, vents, dryer vent, and…read morechimney. Well worth it.