Marshalls has been our heater and A/C for maybe twenty or more years. installing a heat pump and…read moremaintenance of heater and A/C. In that time they replaced one heat pump and installed a second pump. The service department is the weak link in this company. Phone calls to make an appointment with the service department can go unanswered for hours. Leaving your phone number with a message to call back is futile. This problem has persisted for years and does not get better. Pointing out that problem doesn't change anything. Even to the service manager. The only bright spot of this department has been the technician Jeff Allen who has been great. He is an asset to this company. I can no longer recommend this company.

Marshall's service was very good. The tech met expectations by performing the necessary checks and…read moremaintenance. Plus, he was polite and interactive and gave me some hints about my heating / cooling system. The company communicated well with me, providing updates on the tech's arrival time.

Prompt arrival, excellent customer service, had necessary " fixings" in his truck so no delay in…read moreinstallation. Highly recommend Fireplaces Plus.

Our really old fireplace finally gave it up, so I had Art at Fireplace Plus get us a new Heat&Glo…read moreto replace our old Heat&Glo. He came and installed it and did a great job. This is the third or fourth time we have had Art service and install our fireplaces. He is the best.

We were concerned about a strong odor emanating from our laundry room, so we contacted Ye Old Town…read moreSweep. We suspected the dryer vent was slowing the exhaust, posing a potential risk. It had been many years since it was cleaned. The technician arrived slightly early and got straight to work. He seemed knowledgeable and had all the necessary tools and supplies. After getting under the house, he quickly determined that the odor was coming from the laundry area, not the dryer vent. It was the foul smell of a skunk. The dryer vent was indeed in need of cleaning; reassembling the ductwork, he used screws and tape, so I feel it's very serviceable. The gentleman was considerate and flexible because I asked him to give our wood insert chimney a mid-season cleaning. Having a strong draw is essential since it provides over 60% of our heat. So thanks to the skunk, we now have more efficient facilities and a new resource. I will put the Ye Old Town Sweep in my contacts for their service next year.

Just had our dryer vent cleaned and the guys did a great job...so if you're looking for more than…read morejust Chimney Sweep service these are the guys! Will definitely use again.

Very educational about the installation and what to expect. The installers were on time,…read moreprofessional and very tidy. I had gotten three other bids, two of which are big in Eugene and they expected me to do all the measurements, buy the stove and then find me an installer! I highly recommend Ambassador for their professionalism, quality and friendliness.

0/10 recommend! Let…read moreme start from the beginning. When we first went into look look at fireplaces everything went great. Customer service was great and we found a fireplace we really liked. Once installation began everything went downhill. When the installation was made the employee was grunting like he was about to pass out. Even the neighbors heard it. I thought I was going to have to pick this guy up the floor he was about to pass out. That day it was raining and your installers walked in and out of our house without whipping their feet and left muddy tracks all over our floor. We then had the inspection from the city. When we first got the quote we were told we needed to add an outlet because the stove had a fan. It was an additional $600 to add this outlet so I said we could do it ourselves. All I needed to know was where I needed to place it. They told me anywhere is fine. It could be floating in the back. That's what we did and we failed the inspection. They said it was a fire hazard. Which made sense. The inspector asked for more info from the manufacturer so we can find out exactly where it needed to go. I called ambassador and they told me they could not help me because the outlet was not added by them. But they would have the owner call me. He did and he said this is how they usually do it and don't have problems. He said he would speak to the inspector directly and send me pictures and more info on where I could install it. . Which i appreciated. Except nothing was ever sent to me. I had to reach out to him multiple times for more info on where to install the outlet. It took several weeks for the outlet to be installed properly and the inspection to pass because we had prior engagements that made it so we couldn't solve this right away. Finally the inspection passed and we were ready for them to install the last parts of the fireplace so I called them to set this up. They told me their next appointment was not for another week and a half out. I asked if there was any way we could be squeezed in as it was only a few parts that needed to be added and we would be going on vacation for 2 weeks and would not be home when they had the next appointment. They were able to fit me in which again I appreciated. We couldn't wait to be able to turn on our new stove. A few hours after making that call I get a call that I missed from the owner. He left me a voice mail and a text asking for me to call him back regarding our project. I thought oh my gosh. Something is wrong with it. Nope. He just wanted me to make sure I made the payment before leaving town. Lol. I said no problem. I will make the payment once the work is completed. He was not happy. But we left it at that. The owner then texts me again asking to make the payment before leaving on vacation. He asked me a total of 4 times. Which was WILD to me. Their contract states we have 15 days after the project is done to make the payment before leaving the project was or even done! I told him this and he said the electrical part was not his responsibility which was what had set the entire project back. But with the negative experience I had I was afraid if I made the payment before the project was done they would not respond. So I waited until the last expecting passed and the second the inspector left I called to make the payment. The installers call me the day they were going to come finish the installation advising they would be here in 10 minutes. I made the necessary schedule changes I needed to make and put my dog away waiting for them. One hour passed and they had not showed up. I called to ask what the delay was and they said their paper work had been mixed up and ended up going to another house. It would have taken them 2 minutes to text me or call me and notify me of the delay. Also one of the ladies that works in their office is super rude and hates answering questions.

Absolutely awseome! Friendly, extremely knowledgeable, honest, responsive. A competitor who will…read moreremain nameless told us that there was no way to repair our gas fireplace so we just needed to replace the entire unit - for a cost of about $5,000. The stove doctor fixed it for $125. And gave us much better advice re: maintenance going forward than what we had previously been told by said competitor.

Did not do good by us! Came out moved a couple wires (knocked off lead to the augur and stated…read moreneeded new wiring harness. What why? 2 scuffed wires, ok so will tape them up and proceed with testing to find what is wrong. Tec. stated I'm not here to repair only inspect LOL. No testing of anything, no diagnostic NOTHING! Then wanted payment-For what you did nothing!!! Never seen anything like this! Where we come from you have to actually do something to get paid, seriously. Would have had no problem paying if either a diagnostic/trouble shoot or repair was done. In this case nothing! So, when he left still didn't know the problem and had to replace the augur, he broke the wire off. Wow!!! Can't believe they didn't want to make this right as we tried and hated to leave a bad review. Sad! As the owner was out and does not even know what the employee did which was lit. nothing and had he been here would have been applaud! Lit. spent seconds looking at it moving the wires and then debated for the entire time to at least do something, anything!

Love working with Midgleys. Great attention to detail and customer service. Would reccomend for any…read morewood stove needs

We discovered only after the fall chill descended that the fancy, idiot-proof Heat&Glow gas log…read morefireplace operated by a wall switch in our "new" house was blowing black soot, so much that we couldn't even see through the glass enclosure. We found Midgley's through the manufacturer's website, where they're listed as an authorized service provider. Unfortunately, Midgley's is very popular: that was November, and we couldn't get a service appointment until January. So we waited with our cold living room and our fingers crossed that it wasn't something expensive. Andrew arrived right on time and did a fabulous job taking the whole complicated thing apart and cleaning it meticulously with a brush, vacuum, and spray cleaners. Turns out that yes, there was actually a set of logs behind the thick layer of black soot on the glass, and that the original installers forgot to open the air intake! That's right, it was completely closed, which was a simple fix but could have been a complete disaster if we'd continued to use it. Whew! The standard fee for a maintenance service call is $199, and they give a discount if you preemptively schedule maintenance in the off-season (summer). They recommend service yearly, and I can see why. Five stars for the excellent tech service, four stars for the scheduling. Next time, we'll know to plan ahead.

I have had totally great experiences with Schaefers. They were helpful with maintenance advice…read morebefore I bought a new hot tub. When I realized I needed to replace mine (along with buying a wood stove insert) Eric came to my house and spent 2 hours discussing options with the pros and cons. Sam also came out and gave me an excellent lesson on the hot tub. I decided it was definitely worth the money to purchase a new hot tub and wood stove from them as I know they will help should any issues arise. Mo is excellent to work with and was even forgiving when there was an issue with my check. I highly recommend this business!!

Schaefers Stove & Spa is a gem! Every time we're there, we are greeted with a smile and get…read moreexceptional customer service and maintenance for our jacuzzi and fireplace. We highly recommend this quality business.

WONDERFUL!! We had…read moreDana come and look at our backsplash in our kitchen. He gave a reasonable bid and started the next day! Our tile was imported from Spain and very expensive. Dana treated our tile, home and us with respect and AMAZING work! We could not be happier. One of the things I really appreciated about Dana, is how he worked efficiently and effective.. He cleaned up after his day, taped off the floors, put his tools away at the end of the day and when it was all finished tape and floor covers off he actually took off his shoes before entering the house... What? EXCELLENT service!

From the owner: Dana Duerst Masonry specializes in quality residential & commercial masonry.read more

Prompt replay ( upon return from vacation). Showed up on time, did job, recommended further work…read moreand two possible contractors one of which was great.

Paul and Julie have been servicing our woodstove for the past 12 years. We are always very pleased…read morewith their work and will continue to call them as long as they are in business. They are timely, clean, considerate, and professional.

Our HVAC system was put in 11 years ago, and this was the first time we ever had the ducts &…read moreregisters cleaned. 2 guys came out to do the work. We have 23 registers, 2 returns, and 2 bathroom fans. Both of the guys worked non-stop for 2.75 hours. The registers are all now squeaky clean (they were horribly coated in dust) & our house no longer smells musty/dusty whenever the air comes on. The cost for the service was $750. I have no idea if this is good or not. I have nothing to compare the price to, since I couldn't find anyone else in our area that does true duct cleaning. But I will say these 2 guys worked hard and did a stellar job. They even offered to put our new filter in for us (we supplied it) at no extra charge.

Dan was very professional and a good communicator. Cleaned out our furnace, vents, dryer vent, and…read morechimney. Well worth it.