Midgleys installed our gas fireplace 6 years ago and did an excellent job. We have them service it,…read morecleaning the jets etc, every summer. They have always arrived promptly and let us know when they are on the way. Service was efficient, thorough, and they leave no trace behind. Mike was our technician this year. He was wonderful.

Had John from Midgleys out today to clean our fireplace. He has done this for us many times and…read moreit's always a pleasure to see him and receive a job well done!

I buy our Spa chemicals from emerald, as well as have them do frequent water tests. They're very…read moreknowledgeable and guide me in keeping the water balanced. The staff has always been very friendly and are very educated in what chemicals are needed to keep us on track.

Scheduled a service and had to pay $300 up front. Took the afternoon off work and they were a no…read morecall no show. They said there was an emergency and rescheduled for 3 days later. 3 days later I called and now it was pushed to the next day. I asked for my money back and they apologized and refunded the money. That is the only reason they got 2 stars instead of 1.

We've had Marshall's rotate an existing furnace 90 degrees, do a full heating duct replacement, and…read moreinstall a heat pump on an old farmhouse we're renovating. (Two separate projects.) In both cases we were very satisfied with their quotes. They completed the jobs quickly and even offered to come back later to add ducting on a room that needed to be finished. We wanted to add heat to the second floor, which had no ducts going it. Their estimator helped walk us through our options, including ways we could add the ducting while keeping it hidden. The communication of their customer service team is friendly and helpful, and they were good about reminding us of upcoming work. Both projects required an electrician, who they contracted with and took care of. Their follow-up has been excellent. And most important, the heating system works as designed. We are very happy and would recommend Marshall's to anybody.

Marshalls has been our heater and A/C for maybe twenty or more years. installing a heat pump and…read moremaintenance of heater and A/C. In that time they replaced one heat pump and installed a second pump. The service department is the weak link in this company. Phone calls to make an appointment with the service department can go unanswered for hours. Leaving your phone number with a message to call back is futile. This problem has persisted for years and does not get better. Pointing out that problem doesn't change anything. Even to the service manager. The only bright spot of this department has been the technician Jeff Allen who has been great. He is an asset to this company. I can no longer recommend this company.

We were concerned about a strong odor emanating from our laundry room, so we contacted Ye Old Town…read moreSweep. We suspected the dryer vent was slowing the exhaust, posing a potential risk. It had been many years since it was cleaned. The technician arrived slightly early and got straight to work. He seemed knowledgeable and had all the necessary tools and supplies. After getting under the house, he quickly determined that the odor was coming from the laundry area, not the dryer vent. It was the foul smell of a skunk. The dryer vent was indeed in need of cleaning; reassembling the ductwork, he used screws and tape, so I feel it's very serviceable. The gentleman was considerate and flexible because I asked him to give our wood insert chimney a mid-season cleaning. Having a strong draw is essential since it provides over 60% of our heat. So thanks to the skunk, we now have more efficient facilities and a new resource. I will put the Ye Old Town Sweep in my contacts for their service next year.

Just had our dryer vent cleaned and the guys did a great job...so if you're looking for more than…read morejust Chimney Sweep service these are the guys! Will definitely use again.

Did not do good by us! Came out moved a couple wires (knocked off lead to the augur and stated…read moreneeded new wiring harness. What why? 2 scuffed wires, ok so will tape them up and proceed with testing to find what is wrong. Tec. stated I'm not here to repair only inspect LOL. No testing of anything, no diagnostic NOTHING! Then wanted payment-For what you did nothing!!! Never seen anything like this! Where we come from you have to actually do something to get paid, seriously. Would have had no problem paying if either a diagnostic/trouble shoot or repair was done. In this case nothing! So, when he left still didn't know the problem and had to replace the augur, he broke the wire off. Wow!!! Can't believe they didn't want to make this right as we tried and hated to leave a bad review. Sad! As the owner was out and does not even know what the employee did which was lit. nothing and had he been here would have been applaud! Lit. spent seconds looking at it moving the wires and then debated for the entire time to at least do something, anything!

wow! what terrific service we get from The Stove Doctor for our pellet stove. A conscientious,…read morepersonable, friendly gentleman named Jeff cleaned the chimney, the stove, and made sure everything was in perfect order. We highly recommend The Stove Doctor to make sure your stove keeps you warm during winter and to keep you safe from risk of fire.

Very educational about the installation and what to expect. The installers were on time,…read moreprofessional and very tidy. I had gotten three other bids, two of which are big in Eugene and they expected me to do all the measurements, buy the stove and then find me an installer! I highly recommend Ambassador for their professionalism, quality and friendliness.

0/10 recommend! Let…read moreme start from the beginning. When we first went into look look at fireplaces everything went great. Customer service was great and we found a fireplace we really liked. Once installation began everything went downhill. When the installation was made the employee was grunting like he was about to pass out. Even the neighbors heard it. I thought I was going to have to pick this guy up the floor he was about to pass out. That day it was raining and your installers walked in and out of our house without whipping their feet and left muddy tracks all over our floor. We then had the inspection from the city. When we first got the quote we were told we needed to add an outlet because the stove had a fan. It was an additional $600 to add this outlet so I said we could do it ourselves. All I needed to know was where I needed to place it. They told me anywhere is fine. It could be floating in the back. That's what we did and we failed the inspection. They said it was a fire hazard. Which made sense. The inspector asked for more info from the manufacturer so we can find out exactly where it needed to go. I called ambassador and they told me they could not help me because the outlet was not added by them. But they would have the owner call me. He did and he said this is how they usually do it and don't have problems. He said he would speak to the inspector directly and send me pictures and more info on where I could install it. . Which i appreciated. Except nothing was ever sent to me. I had to reach out to him multiple times for more info on where to install the outlet. It took several weeks for the outlet to be installed properly and the inspection to pass because we had prior engagements that made it so we couldn't solve this right away. Finally the inspection passed and we were ready for them to install the last parts of the fireplace so I called them to set this up. They told me their next appointment was not for another week and a half out. I asked if there was any way we could be squeezed in as it was only a few parts that needed to be added and we would be going on vacation for 2 weeks and would not be home when they had the next appointment. They were able to fit me in which again I appreciated. We couldn't wait to be able to turn on our new stove. A few hours after making that call I get a call that I missed from the owner. He left me a voice mail and a text asking for me to call him back regarding our project. I thought oh my gosh. Something is wrong with it. Nope. He just wanted me to make sure I made the payment before leaving town. Lol. I said no problem. I will make the payment once the work is completed. He was not happy. But we left it at that. The owner then texts me again asking to make the payment before leaving on vacation. He asked me a total of 4 times. Which was WILD to me. Their contract states we have 15 days after the project is done to make the payment before leaving the project was or even done! I told him this and he said the electrical part was not his responsibility which was what had set the entire project back. But with the negative experience I had I was afraid if I made the payment before the project was done they would not respond. So I waited until the last expecting passed and the second the inspector left I called to make the payment. The installers call me the day they were going to come finish the installation advising they would be here in 10 minutes. I made the necessary schedule changes I needed to make and put my dog away waiting for them. One hour passed and they had not showed up. I called to ask what the delay was and they said their paper work had been mixed up and ended up going to another house. It would have taken them 2 minutes to text me or call me and notify me of the delay. Also one of the ladies that works in their office is super rude and hates answering questions.