Stay away! Unless you like to communicate like it's back in the horse and buggy days, stay away!…read moreThe only way to communicate with them is go there. I emailed them 2-24-26 to explain what the car symptoms were. I never got a reply. After many phone calls that I left on the answer machine...I never got a call back. Twice I connected with the owner (one out every 8 calls)...he said he would call me back in the morning. Never did. Never read the email. Again said he would call me back in the morning...never did. Today, I called again now 3-4-26 and I got the owner live and I asked him why doesn't he address my issue on email or on the phone. And why he never calls back even when he says he wil. He said you don't need to cuss at me, when in fact I did not. My chewing him out must had sounded like I was cussing, That call was recorded. As I do with all fly-by-night garages) I reviewed the recording and there was no cussing. He said he would not work on my car. I didn't respond but I had made that decision long ago. The only reason I considered going there in the first place, is because it was the closest garage to me and I needed a radiator and can't travel more than 10 min. before the car starts to overheat. So, bottom line, they don't do email (even at info.com), they don't call back on messages left on the answer machine and they won't get back to you even if you are lucky enough to get a human when you call. And if you criticize his operation, he''ll not do business with you.

Provided excellent service needed a diagnosis and repair to my car Eric was very helpful after my…read morecar was diagnosed he sent over a link with all estimates and even highlighted my safety concerns so I'd know where to start. Once my car was repaired they even offered easy pay financing if I couldn't pay all at once. I will definitely be returning for routine service! Also Tammy was very helpful and communicative with updates they are very trustworthy.

I had an issue that I won't get into here however I would like to shine a light on the important…read morepart of it, the resolution. This company is professional, timely, and after having a misunderstanding over a job , I had a conversation with a lady who works there and she gave me a master class breakdown. The customer service is A+, knowledgeable, informative and the lady who handles customer service is a mechanic herself (after speaking with her, there's little doubt that she herself is well informed and has specialized training herself in what she is dealing with and if something doesn't seem right, she checks into it herself to ensure the customer is being taken care of properly.) The people who work here take pride in their shop, skills, customer service, and work. I have witnessed professionalism at every level in dealing with this company. If you want a job done right, this is the place, this is where I send my mother...

When my BMW broke down, I had it towed here as it was just a few minutes down the road from me…read more Within 24 hours, they diagnosed my issue, provided me with an estimate, and got to work! Their staff are all so kind and educated. There is a reason this place is generally regarded as the premier BMW mechanic in the Triad... I can't recommend this place enough!

This goes back a ways (2003 to be exact), but I had dual exhaust put on my 1999 Tahoe at a…read moredifferent shop with multiple issues. I then was referred to Sprague Street days later and they immediately saw what was wrong, customized the pipes and had me back on the road. It is now 2020 and I have had the first issue with a pipe rusting out after 17 years! Great workmanship!

OMG!!! Ok, I have a…read morevintage British sports car - a Triumph TR7. Suffice it to say getting it worked on is not that easy. One Saturday, I got up early and hit the biggest muffler chain in town to replace the muffler that FELL OFF the previous week. So the guy shows up late and makes me wait a half an hour, and come to find out, they can't fix it. So I go to a regular garage, wait for an hour before they tell me they can't get parts for a week. &^%#$ But one of the customer service reps meets me in the parking lot before I leave and tells me to go to Sprague Street Muffler. Fine. I drive across town and go in. The guy just glances at the car and tells me the price and asks me for the keys. I also tell him I want a special chrome tip that his stocks and he nods and disappears into his shop. I am a fast reader and I do not pass page 12 of Outdoor Life before he comes back in and asks me how I want to pay for it. I look back outside and the car is still there. I thought it was odd that he wanted payment before the work was done, then I noticed the chrome tip on the car. I couldn't believe my eyes, this guy had fabricated a special piece, installed a new muffler that fits MG and Triumphs (he had this in STOCK!!!!!) and it mounted the chrome exhaust tip in less than 15 minutes. Plus, he did quality work. This was not shoddy workmanship, he (the owner) is a very skilled machinist. So I got out for under $140 total. Everyone else was telling me around $360 for parts, plus the labor. Best muffler shop in the Triad AND he works on vintage cars with loving care.

No one likes getting in their car to find it won't start, but if it happens to you I would…read morerecommend Alexander's based on my experience today. I called around before arranging a tow, and other places told me I would have to wait up to 5 days for them to get to it! Alexander's was available to take me right away. They got right to my car as soon as we arrived, and I was out within a half hour. They replaced the battery and didn't overcharge or try to make up other maladies to run up the bill. Maybe they would be busier at other times, but they were lightning fast at 9am on a Thursday. I'm grateful it was a simple repair and I was able to get back on the road and on with my day!

Went for a safety inspection for my car, and they found my tag lights were out. The waiting area…read morewas comfortable and pleasant. The owner was very informative and helpful. I went as a walk in and was out in around 40 minutes, which to me was very reasonable! Will be taking my husband's car back for the same inspection!

Shores garage is by far one of the places to get any automotive work done. Gary is great to work…read morewith and does excellent work.

Been using them since 1994, got a quote on my Lexus that seemed way high. Checked the internet and…read moreyes the quote was above the highest costs quoted. Always liked them so went anyway. Also had a sound I wanted them to hear before i dropped it off. Then was told they were professionals and charged $169 diagnostic fee. I balked, he told me they don't work for free. I went to the local lexus dealer, got all the work done for less than my original quote from GT. They diagnosed the noise as a normal thing for FREE. AFter 32 years- I've moved on. Not going to pay more than a Lexus dealership to get my car worked on.

It is after a lot of time spent talking to GT Imports regarding my vehicle that I say this. I do…read morenot create this kind of review lightly. I took my car to GT Imports for one specific problem. It was hard to start when cold and needed multiple crankings to stay running. Then ran unstable for about a minute, then it would even out and run good. It would run great after that and would start fine after it was warmed up. A bad fuel pump was the assumption. They ran tests and confirmed the fuel pump was bad and needed replacing. He also informed me it needed new spark plugs, spark plug wires, brake master cylinder and brake booster. I told him the spark plugs had just been replaced a month before, but he insisted only a specific brand of plug would bring my car to its factory setting. I agreed to all the repairs since I wanted the car to be running as good as possible. The 1st fuel pump that he put on was DOA and would not work. A 2nd pump was ordered and installed. This took a couple weeks. Picked the car up and the original problem was still going on, but a little improved. He recommended replacing all fuel injectors and doing a fuel system cleanout to further address the problem. I agreed wanting the problem fixed completely. After these 2 repairs were made, I picked the car up and drove off. After driving for 20 minutes, the car went dead and would not start up easily. It ran unstable and seemed to be flooded. I got it back to GT Imports within an hour of picking it up. They checked it out and found the new injectors were malfunctioning feeding too much fuel. So they were replaced again and charged me a 2nd time! I have over $4000.00 invested in the car thru GT Imports. The car is still running poorly after all this work and they have now diagnosed something completely new. I will take my car to a new garage for repairs.

I brought my car in for what was a more complex starter replacement. King's Garage gave me a quote,…read morehelped me get the car towed, and fixed the problem quickly. The price was actually a little less than the quote, which is nice. Everyone there was friendly too. I will definitely put them on my short list.

The crew at this location was absolutely amazing. I was stuck after 5 days of driving cross country…read morewith my Jeep fully immobilized and they were able to fit in a tow and full repair in an extremely timely manner allowing me to get to my location in time. Price was extremely reasonable and the whole crew were lovely to talk to. If you break down or need any work done this is DEFINITELY the place to come to or call!

Matt was our mechanic for two different vehicles and was fantastic. Speedy diagnostic and…read moreturnaround on the work when we really needed it, they came through in a clutch for us! We received advice on future decisions that was objective and fair, not "oh bring it in and we'll see". While they do offer limited services (they don't have a balancing rack) it doesn't impact their exceptional customer service and mechanical skills. We'll definitely use Andrew's again.

Andrew's has been providing us quality auto service for years. They are the first place we go for…read moreanything vehicle-related. Have saved us money and peace of mind many times. Matt is an excellent, knowledgeable, and friendly mechanic who goes above and beyond. Can't recommend this place highly enough!