Any time you need to go to an emergency vet, it's a stressful experience. But everyone at The…read moreVillage Vets is warm, compassionate, and helpful. From the call I made before bringing my cat in to the thorough take home instructions I received, it felt like everyone on duty was on my team to help me get my baby feeling better!! I went in thinking my cat had suddenly ripped her nail out and it turned out she had a full infection, which the doctor caught and is treating. I'm a neurotic pet owner, and the vet answered all my questions with a smile and overall made a midnight hang out at the ER about as pleasant as it could be. I feel like I have all the tools at home to make sure she heals correctly (if I can get her to keep the cone on!). They were very up front about cost, and it's a price I'd gladly pay again for the level of care we received.

I brought my 16-year-old dog to The Emergency Vets because I genuinely felt we were dealing with an…read moreemergency. She had been sick for about a week with persistent diarrhea, was extremely lethargic, and had developed concerning shaking/neurological-type symptoms. Unfortunately, the entire experience, from check-in to the vet tech to the doctor to checkout, was extremely unprofessional. Before we were taken back, I overheard a vet tech speaking very abruptly to another client about whether they wanted CPR performed on their dog. I didn't know the circumstances, but her tone immediately struck me as unnecessarily harsh given what was clearly an incredibly difficult situation. That same staff member later came into our room. While I was explaining how sick and lethargic my dog had been, she told me my dog was doing "way better than the dead dog that just came in." She reiterated the comparison more than once. I was stunned. I was sitting in an emergency veterinary hospital scared about my sick, elderly dog, and a veterinary professional was essentially telling me she was doing well by comparison because another person's dog had just died. I found that unbelievably insensitive to me and even more so to the person who had presumably just lost their pet. Unfortunately, the lack of professionalism continued. I provided a detailed history, showed videos of my dog's concerning symptoms, and shared information from my regular veterinarian. The doctor's exam felt extremely limited. After a week of diarrhea, I had to specifically ask him to check her gums for dehydration. He estimated she was 8-10% dehydrated, but I couldn't get a clear answer when I asked whether she needed fluids. Fluids then appeared on the treatment estimate, leaving me confused about what was actually being recommended and why. At another point, the doctor described one of my 16-year-old dog's remaining teeth as "really gnarly." I'm well aware that my elderly dog has dental issues. It wasn't the observation that bothered me; it was the language and overall lack of professionalism. I already had an appointment with my regular veterinarian the following afternoon, so I specifically asked the vet tech which of the proposed treatments she professionally recommended to help my dog until then. Her response was essentially that it was up to me and I could do whatever I wanted. But that was exactly why I was there: I needed veterinary professionals to help me determine what my sick dog needed. I ultimately declined the proposed treatments and left feeling that I had received virtually no useful guidance. I completely understand that emergency veterinary medicine involves triage and that a more critical patient must take priority. I had absolutely no problem waiting while another animal was experiencing an emergency. My issue was the lack of compassion, communication, professionalism, and meaningful medical guidance throughout the visit. Being told that my sick and lethargic dog was "way better than the dead dog that just came in" really sums up the experience for me. It was an unbelievably insensitive and unprofessional thing to say in an emergency veterinary hospital, where people are arriving frightened and sometimes experiencing one of the worst moments of their lives. I brought in a very sick senior dog because I was scared and looking for help. I left feeling confused, dismissed, and appalled by the way the entire situation was handled.

We are so happy that we switched to Clairmont Animal, such a great, efficient, and friendly…read moreexperience. Our Lab had to have ACL surgery, and Dr. Smith was amazing. He is extremely experienced, explained everything clearly, and participated in all follow ups. Great experience. Double thumbs up.

Love these folks. Been bringing our pets here for years. Everyone here is always very nice,…read moreunderstanding and patient. They don't overcharge and are very reasonable in terms of treatment options. If you have one of these around you to use as your vet I highly recommend!

I'm not sure why I pay a monthly fee to belong to this practice. They act like I'm a major…read moreinconvenience when I have a dog concern. I get the feeling unless they can get more money from me, I should not bother them. There's a lovely neighborhood vet in Virginia Highlands that we switched to.

This place used to be decent, staff is very kind. But it sucks when they don't feel confident in…read moretheir abilities and send you to their Sister facilities- that mishandle the animals resulting in painful deaths (my animal is not the only pet harmed) at their Sister facility Saint Frances. I cannot recommend this place.

I love Dr. Starnes! I've been taking my pets to her for years and was excited when she moved her…read morepractice to Decatur. She has always provided outstanding care with empathy and kindness. I can't recommend her and her staff enough. Everyone who works with her is wonderful. My cats are comfortable there and my dog loves it. (Please note, the clinic's name is the same, but new vets took over the practice a couple of years ago. They renovated and brought in a number of new staff. I would take reviews prior to 2024 with a grain of salt. The vets are different now and I've worked with them for over twelve years at another practice. I drove 45 minutes to see them before and am happy they moved closer to my home in Decatur.)

My dog had Addison's disease. I gave her Zycortal injections getting the drug from Allivet and…read moresyringes from the vet. This vet sold me oral med syringes rather than injection syringes. As a result, my dog died.

I don't even know where to begin thanking this team. Our cat, Oliver, had a scary medical…read moreemergency, and every single person we interacted with showed genuine care, urgency, and compassion. From Shu Shu helping us get in quickly, to Dr. Beach and Ms. Tyra making us feel completely supported during our first visit, we felt like Oliver mattered to them. The moment that truly changed everything was Dr. Irish's follow‑up call. If she hadn't checked in, and if she hadn't urged us to go straight to the ER, we would not have known how serious Oliver's condition was. His blood glucose was 590, he was severely dehydrated, and he ended up spending two nights in the ICU. That phone call quite literally saved his life. Oliver is home now and getting the treatment he needs, and we are overwhelmed with gratitude. This clinic listened, cared, and acted. They treated Oliver as if he were their own, and we will never forget it.

Constantly have issues with the staff these days after years of going to Village Vets without any…read moreissues since it the ER was the only game in town. I trusted Dr. Irish with my dogs after the ER split away from the daily practice side, but I don't appreciate the back and forth I have had to deal with from the majority of the staff at Avondale Village Vets. I may try out the E Ponce location here in Decatur since we live the here in Decatur. The Village Vets are now owned by separate owners under the same management group but def not the same, the treatment we get at the Village Vets ER is always amazing, unfortunately I can not say the same about Avondale location since we no longer feel welcome there . We have heard a lot of wonderful things about Clairmont Veterinary over the years, so we may be looking for a new home. Hoping we have some luck on Ponce before we give up for good!

You recieve the best in Vetinary care at North Dekab. I would not tske mu dog anywhere else .read more

Always caring, always understanding --- Dr. Lloyd listens and is known as the "cat whisperer" to…read morethose of us with patients under his care. On top of their great care, they're also practical and thorough, providing sound advice without over-medicating or over-prescribing. He manages cats so well, their anxiety is incredibly lower under Dr. Lloyd that our previous vets. Can't say enough good things; if you're on the fence, give N. Dekalb vet your business... you won't be sorry!

Such a scamming place! Be very careful here. They pushed vaccines my puppy didn't need and tried to…read moreextend his vaccine schedule to make me come in more often, which increased costs. They also performed additional exams without my consent. I did my own research and confirmed he had already completed his series, but they still tried to schedule more boosters. Pet parents deserve transparency -- this clinic did not provide it. I must add that they are super friendly & will show your animal an abundance of love but at the cost of your wallet.

We own 2 homes miles apart and therefore have 2 vets that previously saw our pets. After recently…read moremoving to downtown Atlanta we needed to find a local vet we can trust. After searching the local vets we decided upon EA Animal Clinic and we are very happy. Our other 2 vets did not see a problem that our 7 year old pug was having and misdiagnosed her (they have been good vets so this is not a blemish on them) so we brought her here and they immediately found the issues. Unfortunately they had to refer us to another facility for a procedure but we feel very comfortable with this vet and staff and will continue to come to them with all of our pets. The staff is very caring, courteous, professional and obviously want the best for their furry clients. 100% recommend.

I was only able to visit here a handful of times…read more When I initially went I was told I would be able to see the vet ( it's small they only have two doctors) I wanted but initially it would be the other vet. The staff, front desk and vet techs were pleasant and helpful.

Very poor customer service from the receptionist on Monday February 19th. I called as a new client…read morewith a few questions and the receptionist was audibly annoyed that I had a question for the doctor and tried several times to just push me off to another vet without asking the doctor the 1 question. I've never encountered a bad veterinarian in Atlanta only poor support staff who don't realize they work at a hospital not a restaurant where they are taking reservations. I'm sure the doctor here is incredibly good as they were recommended but your support staff needs training and some professionalism. From reading at least 10 reviews so far about rude receptionist and unfriendly atmosphere

My dog is struggling with the unkown and needing an appointment for a CAT scan. Shavon in…read morereferalls went above an beyond to make sure that my dog had what she needed to save me money and be in the right place to meet her needs.

our dog's problem was addressed immediately and professionally. I especially appreciate NeNe…read more(apology for spelling!) the Vet Tech, who was very caring and took the time to go over everything before we were discharged. Dr. Bender was very honest and thorough explaining options for treatment. I will give 4.5 stars...one thing is if additional testing or treatment is needed after discharge, I would suggest the fee for initial exam be waived beyond the 24 hour period.....say 72 hours. If a return for the same problem is needed in that timeframe then paying for necessary treatment or diagnostics would be helpful. All in all, this Veterinary ER is highly recommended and I wouldn't hesitate to return.

I've been bringing my pets here since 2019. I can't say enough wonderful things about the doctors,…read morestaff and reception. They provide great care at a reasonable cost, they are transparent about services and expenses, and they really care about their clients. I called in the morning, panicked about my 11-year-old cocker spaniel, and they arranged a same-day appointment. I also received an estimate for a follow-up procedure within an hour. I wouldn't take my furbabies anywhere else! They truly care about pets -- and their parents!

I had used Dearborn for a couple of years. The last couple of times was terrible. The vet…read moremistreated my pet. She allowed a tech to 'practice' on my elderly cat. The front desk person seem to be in emotional pain, was angry and acted rude. The rest of the staff ignored her outburst and went about their business. The owner was a no show. Don't use them. Overpriced and not great service.