Extremely disappointing service. What should have been a simple, straightforward experience turned…read moreinto a frustrating ordeal. Poor communication, lack of follow-through, and zero accountability. I expected much better and won't be returning. Do better.

My fiancé and I took our engagement photos in a beautiful park by a photographer named Hugo. He…read morehad alot of ideas for different poses and locations within the park. We had fun, felt like models, and everything went smoothly! We got our pictures in less than 2 weeks time. They answered all of our questions and the tyrn around time is impressive. We are super excited about this studio photographing and filming our wedding day!

We loved the photo booth itself and the quality of the photos at our August 2025 wedding, but…read moreunfortunately our post-wedding experience has been extremely disappointing and beyond frustrating. Months later and months of trying to get in contact with Kristen, we still have not received all of the items included in our package, including the photo booth album and audio guest book files. Communication after the wedding was inconsistent and often nonexistent, with repeated promises of delivery that were not kept. Issues and delays were never proactively communicated, and emails frequently went unanswered. While the day-of attendants were kind and professional, there were also surprises that were never disclosed in advance. Overall, the lack of follow-through, transparency, and accountability after payment has made this a frustrating experience, and I would urge future couples to proceed with caution. I was last promised the album on Tuesday or Wednesday of this past week, never received it, and radio silence from Kristen and no response to my follow-up email yet again. I was also promised a $150 refund if she could not locate the audio files, which I still have yet to receive.

Amazing Time! Kristen tailored the booth to work with our party and people were blown away! Highly…read morerecommend! The photos came immediately! Loved it! This is not your average photobooth!

Mike and his crew were seamless throughout the entire process. Mike made sure everything went…read moresmooth and was fantastic when the date came about! Everything was as promised and more. Curtis on the saxophone was absolutely amazing and put our wedding over the top! Thank you again!

We had a backyard Sweet 16 and the guys were awesome! They asked about the size of the yard,…read morenumber of guests, and a host of question to make sure they sent the right team with the right gear. We only wanted a small setup, nothing elaborate and nothing that would make it impossible for people to be able to talk with each other. They brought a small system that was perfect for the dance floor, yet those not dancing didn't have to shout over the music. The music selection was awesome, they kept asking if we had requests, and made sure the kids were having a good time. I'd easily recommend them, and will be using them for a Bat Mizvah in October.

Reliable, professional Excellent service from initial call to delivery and pickup. We rented a…read more40ft obstacle course/wet slide for our 10yr olds bday. It was definitely the high light of the party. Would highly recommend recommend jump and Jam!

Thank you Jump and Jam so much for providing so much bouncing fun to all the kids at my son's first…read morebirthday! Jump and Jam was very easy to work with. They called the day before to give me a window time and came exactly when told. The kids had a blast in the bounce house and the bounce house fit the theme of the party. We loved that they offered toddler bounds houses which allowed kids of all ages 1-10 to have fun in the bounce house. Although the kids did no notice or care, the bounce house came to us a bit dirty with leaves and such. However, I would be sure to order an other bounce house with Jump and Jam. Thank you for providing so much fun! It was a hit!

This venue was gorgeous with a beautiful view by the water !! I attended a wedding yesterday and it…read morewent well. The food was delicious, had a great variety. The staff was also very attentive and amazing. Only one staff member was not so good. The old blonde woman that was bartending caught an attitude with me and my family member. I went up to order a drink and she made me show her ID which i didn't mind but later on when my boyfriend who has a beard and everything went to go get a drink for me and himself she told him he can't get two drinks and accused us of underage drinking. We're both born in the 90s by the way and showed her our IDs. I ordered a drink and my aunt came up and also ordered a drink and my aunt didn't tip her so she slammed the drink down and yelled next. I found that very rude. I also didn't have any singles i only had a $10 bill so i planned to tip after my second drink but her attitude made me go to the other bartender who was a man with curly hair. He was very nice and gave no issues the entire night. That woman should retire if she is so unhappy with her job.

Water's Edge is located in Centerport and about 50 minutes from New York City. I was stunned by the…read morebeauty of this venue on a prime waterfront space of Long Island. It is elegant, luxurious with a Gatsby style charm. They only cater one wedding at a time in this huge space. Wedding ceremony was at 7:00 pm. Cocktail hours (open bar) from 7:30-8:30 pm with raw bar, meat carving stations, pasta, cocktail shrimps and so much food. I was pretty full from the hors d'oeuvres. 8:30-12:30 am was dinner and dancing! Bruschetta and Prosciutto for appetizer and fish or steak for dinner. I'll be honest that I can't remember what it taste like because I was busy at the open bar and the dance floor. I remembered that it was good. Needless to say - I had the most fabulous time. It was an awesome wedding. Exceptional service and venue!

We rented an inflatable snow globe for our Kids Holiday Party. The snow globe was a huge success…read more The adults enjoyed it just as much as the children did. The photos looked great and fit perfectly inside the party favor snow globes we have all the guest. The snow globe set up was super simple and the gentleman provided the upmost level of professionalism, answered all our questions, helped with last minute needs and did a great job working with the kids. Towards the end of the event, one child in particular was having a hard time, but the globe attendants helped calm him down and ensured the child got his photo taken. Great Job!

Terrible customer service. Didn't get back to me. Then, when I called back to book the party,…read morewhoever answered the phone decided that someone else should help me and transferred me to another person mid-sentence. I hung up and booked the multi-thousand dollar party through a competitor.

Bryan the owner was very responsive, knowledgable and helpful the entire process, meeting with us…read moremultiple times and explaining everything. Our photographer John was amazing. We met with him as well the week of the wedding to discuss details and he was so professional. During our wedding he was very easy to work with and very personable. The photos came out so perfect, beyond what we even imagined!!!!

We just got married on a Thursday April 14th 2022 (the day before our 10 year anniversary) at The…read moreVineyards at Aquebogue! Our photographer was Brian and videographer was Alan. We can not say enough good things about them as they were THE BEST PEOPLE!! We could tell they really love what they do and care about making you happy and feel great! Leading up to our wedding they were in contact with us about specific details, explaining the whole day, photo/video process, and more. They went over family dynamics and made things go very smoothly and not uncomfortable at all! They really know what they are doing! During the day they showed us some pictures and videos they were taking and said so many kind things to us and had us laughing a lot! One of our dog's is shy and they really worked with us and listened to make sure both dogs were comfortable. We highly recommend them!! We are itching to see the photos and videos! We'll post pictures when we get!

We used NY Photo and Video Group for our wedding that took place on June 1, 2025. We worked with…read moreJoe who was an absolute pleasure to deal with. In addition, the person who did the video was fantastic! We highly recommend NY Photo and Video Group! Thanks again, for everything, Joe! Brian and Susan Kaspar

Great guys very professional! Highly recommend! They were very attentive and made sure everyone…read moreand everything was great!