5 Stars for quick scheduling, easy parking, and friendly service at a clean location! I had to get a CT scan and was able to schedule it next-day and fill out pre-appointment forms right on the SimonMed website. This location has convenient parking in the front and the back. It looks to be a fairly new SimonMed, or has been renovated recently, because it was very clean and bright. I was there on a Friday and it was very busy, but I was able to sign in and get in not too long after the scheduled time of my appointment. Ilene was my imaging tech, and she could not have been more friendly and helpful. I was worried about some metal I had in my hair and how it would affect the imaging, so she was able to run some kind of quick imaging to test it (so I could cancel my CT scan and save the money if the metal would impact the image). Luckily, I was able to proceed with the scan, which took no time at all. All the way she was extremely kind and I felt so comfortable. The image results were sent directly to my doctor, though I wish I had asked for them after the appointment (pro-tip! They should be able to save it on a thumb drive for you, according to my doctor). read more

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I was originally supposed to have my imaging done in the Dr. Phillips office but was called two days prior to the appointment and told that their MRI machine was being refurbished. There were only two other locations in Orlando that have the equipment that can do the breast MRI that was required. One in downtown Orlando area and one in Winter Park. I chose the Winter Park one because they had an immediate availability on the same day, I was supposed to have the original one. I was the last appointment of the day which means my appointment wasn't until 430. I arrived a half hour ahead of time as directed to complete any paperwork. I had already completed my paperwork online so I only had two small forms I need to fill out when I arrived. After waiting in the front waiting room for a half hour I was called back to get into my gown and then sat in a sub waiting room for another half hour in the gown. When I was finally called back the young lady who was in charge of doing the MRI. was clearly in a hurry just to get done with her day. She immediately started just telling me what to do and when I stopped her and said this is my first MRI I need you to walk me through what's gonna happen she looked at me like I was asking too much of her. There definitely was not any bedside manner to this experience. It also shocked me that while someone else was in the mri machine she had stoped away from the room to get me and set me up - leaving no one in the room with the MRI machine. What if something were to have happened? After she got me all set up on the machine and explained everything that's gonna happen I completed the MRI. After the scan was done She said oh I need you to sign this paper. Well that paper was the consent to have the contrast solution injected into me. Pretty sure that should've been given to me ahead of time, especially given the fact that it states that there could be a severe reaction, not excluding death from the contrast solution. While this could be in a rare cases, paperwork for the consent to have that done, should've been done prior to me going into the scan. I also question the cleanliness/sanitation of this establishment. When I came home the next day I immediately woke up with a sore throat. And the following day had a full-blown head cold going on. read more

I came in with a imaging order by my insurance, they then claimed my insurance was inactive as I proceed to be on the phone with them saying it's paid off and active with a literal signed document stating I am meant to be here and have my xray. So I temporarily left to check with my insurance and when I tried to enter. The door is now locked? But the guy opens it for me thankfully so what's the point in locking the door? Another thing, my mom came in to assist me and suddenly the guy that was on the computer suddenly doesn't speak English anymore? He spoke to me in perfect English with no accent and said he only speaks Spanish but that's not a problem because me and my mom are both Spanish speakers and now the guy looks scared. So overall, this place might be scammers or terrible people were hired. read more

The saying, You don't get a second chance to make a first impression, should be on the front desk person's computer I walked up and there were two people behind the desk I think it's a chronic issue at these places that you are not acknowledged and you are initially invisible - it's really frustrating Neither woman said a thing Moments can seem like an eternity when the person 1 foot away from you pretends you're not there When the woman (with darker skin) finally looked up, she non-verbally accepted my paper doctor's order and still said nothing. She then put paperwork on a clipboard and handed it to me, then said, Driver's License Insurance, and looked back down Honestly I don't take offense to it anymore because I know people can be having a struggle I have no idea about As I filled out my paperwork, the other woman started taking other people and she was quite cheerful with them I handed the clipboard to the unfriendly woman, who still made me wait before she looked at me to take the clipboard I don't expect cheerfulness. I don't even expect a smile. But when you're behind a desk and you're supposed to receive patients, it's just nice to recognize another human being in front of you and actually say something to them The technician and everyone in the back of the center were all kind and outstanding in their service The condition of the center is new and clean and impressive read more

The medical information you fill out was never reviewed. I entered claustrophobic, but they shoved me in a smaller mri. I had to reschedule to another location across town, and wanted all my information again. They are rude, and forget we are already under stress, and treat you without considering your needs. I recommend, going somewhere else. read more

Had a breast mri on 10/30/25. Was told most tests are read between 1-3 days. Here it is November 6 (5 days not counting the weekend) & no results yet. Made a couple calls to office where my imaging was done at & the patient portal assistance & was told my images have not been read yet. Unacceptable!!!!!! Totally stressing me out! I will never get any images done at this facility or company! read more

Rushed to get there on time 1:45 app. Pushed back till 2:15. Waited and waited nothing...asked they said I had been pushed back till 5:00 then 5:30. Requested refund, will not go back! read more

Excellent, professional, friendly front office team. They honored my time and told me upfront they were running behind. I had time to run a quick errand and not just sit there and wait. Thank you! Very clean and new facility next to Wendy's. read more

The day before my appointment I was sent a text message that provided a link to a form I was asked to complete and to review the protocol to follow to prepare for my test. The form would not allow me to submit my responses and I kept getting knocked off and had to repeatedly try to input my answers to the questions on the form. I eventually gave up and never gained access to the information about what was required of me to prepare for the test. The morning of my test I drove to the address the staff had told me was the location of their facility. When I arrived at that address I found myself in front of a hardware store so I called the facility at the same phone number I had used when I established the appointment to let them know that I had been given the wrong address and to find out the correct address. I received a recorded message stating that the number could not be completed as dialed. With luck, I eventually did find the facility approximately 1 mile further up the road. When I spoke to the receptionist about my inability to reach them by phone to ask where they were she stated that they do not have phone service there but that calls are routed to a different location. The person who conducted the diagnostic test was very professional however. In spite of that I will avoid this company in the future due to the communication failures associated with this company. read more

The office experience is terrible. The woman at the front desk had no clue what she was doing. She failed to properly read the order, so I waited an hour. After waiting so long, I went to check my status, and she told me I needed to reschedule because she didn't have a doctor's order. Avoid this place at all costs. read more

I had an appointment for Mammogram and Breast MRI in February. They called and told me i'd have to pay $4,000 for the appointment or I couldn't get my scans. I didn't have it so they rescheduled it for March. I followed up with my insurance and found out my scans had prior approval and were 100% covered. I went to my appointment in March and when I checked in they told me I had to pay $4000 or they would not give me the scans. I obviously didn't have $4000 so I asked what my options were. They said I could pay $400 but I had to either pay or reschedule. I told them My insurance covered the scans but they still insisted I had to pay. So I had to cancel my appointment. Decided to try a different place for my scans, they didn't have any openings until APRIL, but they were able to transfer my authorization luckily. Got all my scans done. Turns out I had breast cancer. My scans got delayed by 2 MONTHS and I had cancer! All because they are a money hungry place. They already knew they were going to be paid my insurance. They still wanted to squeeze extra money out of me. A vulnerable patient. What if my insurance didn't cover me getting scanned elsewhere? And what would happen to the money I paid them when they get paid again by my insurance. I will never get scanned here again, and I do not recommend anyone go here. These people do not care about patients and only care about money. Do not go here if you can help it. I don't even want to think what could have happened if I kept having to delay my scans. My treatment would have been even more delayed. read more