My Son has this and loves it .The service is awesome . Trading his old phone to the new one.read more

i have had my phone about 3 months ,everything was fine the first 2 months. then all of a sudden,…read moreit would say i have all different problems . my friend said he could fix it, and made it much worst. I took it to t mobile and was greeted by matt, I explained how bad it became and ask if he could fix it. he worked on it for about 10 or 15 minutes. I was amazed how fast he fixed it for me. I just want to thank him for the best service I recieved.

I've done everything with T-Mobile customer service corporate 611. I even got my phone through…read morethem. I have my home Internet with them. Avoid coming to this store and only this store that I'm rating. The reason is every time I've come in here which is about three times they couldn't help me at all. I was able to make my phone emit a sound, but it's a very faint sound when I charge my phone. I just wanted to know how I could make the phone make a sound that was louder. I came in the store and said they'll be able to help. For the third time they could do nothing. They told me you're gonna have to call 611 because we're not tech-support. Well now that I know that they don't do tech-support. I guess I'll have to call 611 or find another store that's closer. This store is the closest it's three blocks from me. I'm glad I didn't buy the phone here. I would avoid the store at all cost. They just don't seem very knowledgeable about anything except selling and like I said I'm glad I didn't waste my money by buying a phone here and doing it instead with Corporate which I'm about to call with my problem

Jason, Gail and Kahli was so nice helpful and informative that made us feel welcomed as soon as we…read morecame in, they let us know the newest offers and deals. Amazing keep up the good work!

They couldn't accept a payment because the person who does that quite…read more The third time our experience here was frustrating

Really bad customer service!! Told the employee I was hard of hearing. And they lowered their…read morevoice. They lost a sale!! Need better training!! Would give 0 stars

Maria helped me upgrade to a new phone and she was amazing! I had my two young kids with me and she…read morewas so patient with me and them and played with my boys and entertained them while the phone was switching over! She was so friendly and helpful and upfront about everything and got me into a new phone quickly! And all the employees were friendly also and patient with my boys! Definitely recommend this store!

It's a small retail store, but Daniel was a pleasure to work with. He helped us buy two new…read moreiPhones, transfer our data and gave us all we needed in accessories. Verizon has a jewel of an employee there. Will definitely go back.

This store was very clean and had good associates who knew what they were talking about. We went…read morethere to have our phone screens replaced but, as usual, they didn't have them in stock again. We had to order them again. I've been waiting on a screen protector replacement for 2 months and I still have to wait. The last one was supposedly lost in the mail. It would be nice if they had our screen protectors on hand. You replace one, have a couple on hand. That would be good customer service and save the customer time and another trip.

I had one of the worst experience I've ever had in any retail experience in my life at this store 5…read moreminutes ago. T-Mobile messed up my newly ordered internet service with my son-in-laws mobile account. So my internet account was placed under his mobile service. They are using my CC and email but his mobile account. I called customer service spent a hour on the phone with them yesterday and 45 minutes chatting via chat today. They assured me that all I had to do was go to a store and they would resolve everything . I went to the store at 130 Marriner Blvd. Spring Hill, Fl. The customer service guy was no help nor did he offer any resolution to my problem. When I pressed him he told me to get to F@*^ out of his store and called me a sh$*^head. I never once swore at him in return. I did call him a jerk for talking to me the way he did.Said he'd call the cops. I said go ahead. He did. They then placed a trespass order on me so that I can never enter the store again. Wow....if they would treat a customer that way do you really think they care about the service they provide?????