I've done everything with T-Mobile customer service corporate 611. I even got my phone through…read morethem. I have my home Internet with them. Avoid coming to this store and only this store that I'm rating. The reason is every time I've come in here which is about three times they couldn't help me at all. I was able to make my phone emit a sound, but it's a very faint sound when I charge my phone. I just wanted to know how I could make the phone make a sound that was louder. I came in the store and said they'll be able to help. For the third time they could do nothing. They told me you're gonna have to call 611 because we're not tech-support. Well now that I know that they don't do tech-support. I guess I'll have to call 611 or find another store that's closer. This store is the closest it's three blocks from me. I'm glad I didn't buy the phone here. I would avoid the store at all cost. They just don't seem very knowledgeable about anything except selling and like I said I'm glad I didn't waste my money by buying a phone here and doing it instead with Corporate which I'm about to call with my problem

i have had my phone about 3 months ,everything was fine the first 2 months. then all of a sudden,…read moreit would say i have all different problems . my friend said he could fix it, and made it much worst. I took it to t mobile and was greeted by matt, I explained how bad it became and ask if he could fix it. he worked on it for about 10 or 15 minutes. I was amazed how fast he fixed it for me. I just want to thank him for the best service I recieved.

Jason, Gail and Kahli was so nice helpful and informative that made us feel welcomed as soon as we…read morecame in, they let us know the newest offers and deals. Amazing keep up the good work!

They couldn't accept a payment because the person who does that quite…read more The third time our experience here was frustrating

Really bad customer service!! Told the employee I was hard of hearing. And they lowered their…read morevoice. They lost a sale!! Need better training!! Would give 0 stars

Maria helped me upgrade to a new phone and she was amazing! I had my two young kids with me and she…read morewas so patient with me and them and played with my boys and entertained them while the phone was switching over! She was so friendly and helpful and upfront about everything and got me into a new phone quickly! And all the employees were friendly also and patient with my boys! Definitely recommend this store!

It's a small retail store, but Daniel was a pleasure to work with. He helped us buy two new…read moreiPhones, transfer our data and gave us all we needed in accessories. Verizon has a jewel of an employee there. Will definitely go back.