My family and I stopped in here to upgrade our phones, switch service, and add some lines. We…read morestopped in and did all of this on a Tuesday, and everything went smoothly except something with my phone didn't transfer correctly because I lost my iMessage and FaceTime on my phone. After about 4 days of visiting Verizon and calling apple support without any resolution, we stopped into this Verizon one last time hoping to get it resolved. Alberto helped us out, and was able to fix the issue within about 30 mins by deleting my sim and then putting it back on my phone. Super grateful for him taking the time to really figure out what the issue was and not brushing it off as something they couldn't fix.

Please do something about the poor signal strength and service in the montreaux neighborhood in…read moreOdessa FL

Ten stars on a five star scale! Here's the story - I took my iPad Pro to the place across the…read morestreet from BatteriesPlus for repair... Week One - I was told it would be a week's wait for the battery. Week Two - I got a call saying the parts were in. Dropped off my iPad and was told a 24 hour turnaround. Week Three - I called, hearing nothing. The place across the street now tells me all the parts were NOT in... Week Three plus a day - My iPad was returned with UNREPAIRED. I was told the battery was fine, and it must be a "motherboard problem." Oh yeah - when I picked up my iPad, it seems the place across the street gave me a few bonus white pixels in my screen when they reinstalled the battery improperly. THEN I WISED UP AND TOOK MY IPAD TO BATTERIES PLUS Week One - Had to wait for the battery to come in. Week One plus a day - Batteries Plus installed my new battery, FIXED the white pixel problem with my screen. It seems the place across the street kinked some of the battery wires during their attempt to fix the iPad, causing pressure on the back side of the screen. In summary - Batteries Plus fixed my iPad when they said they would. Batteries Plus kept me posted every step of the way. Batteries Plus fixed the white pixels in my screen due to the attempt at repair from the place across the street. Batteries Plus correctly diagnosed my iPad problem as a battery issue. Batteries Plus fixed it in 24 hours. They kept their promise. Best of all? Batteries Plus did all this for FIFTY BUCKS CHEAPER than the quote from the place across the street.

I took my Apple iPad Air to get a new battery in it and the woman changing the battery broke my…read morescreen. She said she had another one at another location and I could pick it up later in the week after she got that from the other location. Well, it wasn't the exact same face plate and it never worked properly after that. It kept shutting itself down. This was over a year ago and I didn't report it immediately. I knew that they wouldn't know who the tech was that broke it.

We had my daughters IPhone 7 Plus fixed here originally because of a cracked screen. The phone…read moreseemed fine for a few months. Then she showed me where the phone screen was starting to lift. We took the phone in and the salesperson is trying to make us pay to have it fixed again stating it was due to heat from maybe leaving it in a car or something.......She is not old enough to drive so how is it being left in the heat when it is with her at all times. I will never use this company again they didn't even try to make it right. Very poor customer service!!! I will be sure to spread the word and never use them again!!!

Wow unbelieveable customer service by Jose at the shop. His prices are fair and very reasonable…read more Will definitely recommend my friends here !

Did a great job fixing my iPad screen! Quick, and reliable service. Way better prices than the…read moreother places around here.

I was in a really tough spot! Both of my phones had a cracked screen. I walked in and found the…read moreowner to be a man of great customer service and even better integrity. Prior to taking my phone apart he cautioned about possible side effects/loss of function with switching out the screen with alternatives built in the phone to circumvent that. He gave it a shot and of course certain screen features were affected as described earlier.Once I explained to him that I did not like the alternatives he gladly replaced my broken screen then explained to me technically what I would need to avoid those changes when getting a new screen. He even pointed me to the right direction on how to get the service I was looking for. He did not have to do any of those things even if that meant losing business but he did and for that I'm thankful. Please please if your in need stop by this small business and give him an opportunity to earn your business. Especially during these times small business need our help more than ever.

I sent a very expensive item, paid to pack and ship. when it…read moregot to the location they received in pieces. they were told the value and insured it for 1/5 of that value. when i asked why was told full value cost to much. AND I have not yet got any cash from this store. Stay away from this location

Every time I go to this store I am amazed at how friendly, helpful, and efficient every employee…read moreis. When I lived in Brandon, the service was sub-par and no one ever even smiled. It had a very negative energy and I dreaded going there. What a surprise at how well I am greeted and treated at this location. Good service, great people, and positive vibes. Much appreciated!

I have used PC doctor for several different issues I was having. The first was a technical problem…read morewith a high tech piece of equipment that I need to operate my business. Brett was able to diagnose and solve the problem when the service technicians sent by the manufacturer were unable to help me. THANKS!! The second experience involved switching my office phone system to VOIP. There is no way we could have done this without his help. THANKS Again!!!!