My mother pre-paid for the Neptune Society's services before she died, and it made the family's…read moretasks far easier. Johnna and the team in Grand Rapids quickly and professionally provided the electronic forms needed to go forward with cremation and to complete the death certificate -- very important when closing an estate -- and gave us my mother's remains when all was done. To me this was a much better and less stressful process than finding and paying a traditional funeral home. I highly recommend the Neptune Society to all who choose cremation.

A difficult time with excellent service. Five stars all the way thank you Johnna…read more I'll be in touch to do it for myself so I don't burden my kids ! Again, thank you

Had a great experience here. Thank you so much for taking care of my grandmother and family through…read morethese tough times. They were super accommodating to our needs both cultural and spiritually. Liza and her people were so friendly and supportive. The rooms there were super clean and spacious. I highly recommend here for when the time comes.

Hospice recommended Ofield and we're so glad they did. Susan was very helpful and quick with the…read morefollow ups regarding our aunt's cremation and death certificates. Their online portal simplifies the process and their price point is reasonable when compared to other funeral homes.

If I would rate the service alone for my mother and father, I would give them a 5. They were…read morecompassionate and did what was requested. However I found them to be very expensive compare to others. In speaking with friends that had the same for their parent as I, they couldn't believe how expensive MKD is. As a matter of fact when I questioned some of the charges the sales person said to me, "we are not going to nickel and dime this." I thought that was very rude. I didn't say anything at the time. My final 1 rating is for the experience I recently had again with the same sales person. I told him my mother had COVID and she was dying. He didn't listen and filled out the incorrect papers which then complicated my application to resources that were available to family of COVID patients. (I can't go into details on here.) The funeral director that I was working with tried to help in rectifying the matter but wasn't successful. One of the owners even called me but all he could do was speak highly of the person I was referring to and the funeral home. They took no responsibility for their error and didn't offer and kind of compensation.

Although the services that we received were acceptable the management at this establishment made it…read morepretty Clear that payment for their services was vastly more important than Taking care of my family..

You people did a wonderful job with our feeling and our loved one. Thank you. Everything we asked…read morefor you were there. We will recommend you for in the future. Hopefully not no time soon. 2023 hasn't been very friendly to our family. Thank You again

From the owner: Grand Rapids Cremation Services is locally owned and operated. We are proud to offer $895 Simple…read moreCremation in the Kent, Muskegon, Ottawa and Allegan counties.

Highly professional, exceeds every expectation, immensely caring & understanding staff. Exceptional…read more& caring service from Mike. Wouldn't go anywhere else for funeral experience; very reasonably priced & timely communication.

The staff at Stroo Funeral home were great. They did a wonderful job for my Mothers services. Mike…read moreVos was very caring and processional. I would highly recommend Stroo.

This has been our family funeral home for many years. I went to school with some of the Cooks…read more Sadly, the only thing that has been retained is the family name. It's gone corporate & part of a conglomerate, like a car dealership - drive through service. Very professional and organized which was appreciated. Facilities are very nice as were the staff. Plenty of visiting space. Staff was responsive to queries andade themselves available. Flexibility previously seen in scheduling, accommodating the family, and honoring for some aspects of contracted services has been lost, e.g. they would not keep/refrigeratorate the casket floral arrangement until internment 4 days later. Guest refreshments contracted and paid for had to be renegotiated. Refreshments provided were very nice.

No one ever plans on needing the help of a funeral home until they do. I have been to Cook's on a…read morenumber of different occasions and at their various locations. Most recently, I went to the visitation for the father of a friend of mine. One thing I remember is that the visitation space was decorated "floor to ceiling" with items that represented his hobbies during his lifetime. There was a table set up with refreshments and it was uniquely customized for him. The staff were all very attentive and welcoming to the family and guests. All in all, Cook Funeral Home did a fantastic job of honoring and celebrating a life well lived.

Overwhelmed during a time of loss......the loss of our beloved brother. I had no experience…read moreorganizing funeral details. Matt Hollebeek with Heritage Life Story Funeral Home in Grand Rapids, Michigan did a wonderful job start to finish. He instills confidence & imparts compassion. Matt is happy to answer questions & take a position of leadership based on his experience and caring nature. His response time & attention to detail is superb. Matt handled the logistics. My oldest brother & I are unable to travel. Matt organized things in Michigan, Iowa, Georgia & Maryland. He is incredibly gifted with all the necessary skills. Everything has been smooth, made easy by his knowledge and attention to detail. I am so thankful for all of the help he provided to my family and me. A real blessing during a difficult time of sadness & loss.

Planning a funeral is never an easy task, but planning a funeral for a 29-year old that was…read moretragically and suddenly killed in a car crash takes a tremendous toll on everyone involved. While there are no words of comfort anyone can say in this situation, the speed, and care in which Matt Hollebeek and his team at Heritage Life Story responded to endless questions and requests throughout the process provided tremendous comfort to us all. During and after the service, their attention to detail and our needs remained at the highest levels. While I pray that no one has to experience the pain and anguish we all had to endure in order to experience the exceptional service provided by Heritage Life Story, they helped us in ways that can never be fully expressed. I recommend them highly.

MKD was absolutely wonderful. I really cannot say enough good things about them but I shall try!…read more MKD took care of our every concern and responded to every question immediately, whether by phone, email, or text. We dealt with 2 different agents, both of whom were excellent to deal with. The process for selecting the casket, printed materials, and flowers ON SITE went very smoothly. Mike Matthysse took great care to understand details about the deceased and make sure our obituary was perfect and to our liking.Their facility (we used the Grandville location) was spotless, with several helpful staff to direct people. Our committal was some distance away and required a procession with flags on the cars from the funeral home to the cemetery. This was handled flawlessly. They also provided a quiet time for anyone present to approach the casket before lowering it. We had them provide a luncheon after the funeral, which was delicious and beyond our expectations. MKD handled the payments for church, music, sound, custodian, and lunch. After the service they packaged everything up while we mingled with the luncheon guests, and included some thoughtful remembrances, along with advice for handling after death details. I have no hesitation in recommending MKD.

Responded to an ad (I think on social media) about the "free planner" again, just for fun, as I…read morenever got it the first THREE times. I head nothing for a few months, then they started calling me. I picked up after they had called several times, was told I would get the "free" organizer if I "sat down with them to talk about pre-planning" first. Their marketing has caused them so much ill will (at least with me). I am so mad at them, I am not planning in dying now.