Terrible service. I have tried to stop renting an empty unit. The website will not allow me to do so. All of the phone numbers go to a voice system that puts me in endless do loops. I cannot even find a number for the site manager. read more

Basic self-storage for your vehicle (I cannot comment on their storage lockers). Stored my car in an outdoor space for three summer months. The price was right, the security for an outdoor space was as expected (and I don't expect much for outdoor car storage): tall fencing, code-controlled gate, CCTV. Staff were always friendly, though I rarely had to deal with them. We returned to our car after three months completely as we left it. Their online management system is fine, but can be a bit flakey, there were times where it displayed incorrect information and required me to call in to confirm that my payments had been made and that I still had my space. There were no problems with my account, but the online display was wrong. A little disconcerting and a minor frustration. Overall, if you need basic self-storage for your vehicle, this is a good option. They require you to be there in person with your license and vehicle registration and insurance, don't count on being able to reserve a spot over the phone for your vehicle. Other places in town have either strange hours or had filled up sooner. read more

These guys took over from WH Long self storage... and when they did a whole raft of changes came along with it. Demanding auto pay on all units or there would be a fee for an electronic bill, demanding proof of insurance and changing of due dates to the first of the month that would have basically lost me half a months rent. The biggest was they came in offering incredible deals on units, rates at a third less than what I was at, and they refused to offer to existing tenants, so I took my business else where. read more

Just pulled items out of an expensive climate control unit in West Lafayette and discovered some type of mold growing on EVERYTHING. Numerous visits told me the humidity level exceeded what it should to keep this from happening. Everything stinks of dampness! Been paying $135-$169 per month for that! Price kept going up every few months. My daughter walked through the door and said, "This place reeks of dampness!" Don't expect your items to be cared for in this damp ridden facility! I asked the office girl about the dampness and was told I have $2000 in insurance. REALLY?? read more

I had the exact same experience with this place as described in Michael M's review below. On top of what he mentioned, they overlocked all the units that had a contract with W H Long. Then they charged multiple late fees, even though they never sent late fee notices. read more

Yes Michael is correct, even after you are a good customer, they continue to treat you wrong. This happened at the 231 location: After moving out of my unit on Sept 3rd I noted an autopay debit on my account. I called as soon as I noticed this (9/5/17) which was the first business day after Labor Day. I apologized for being late about the notice, but mentioned the $170 debit and asked for a prorated refund for the remainder of the month. I was told this was not possible. I was told that the district manager would not approve of this, but Toni (the manager) would try. She said this has come up before, but without a 10 day written notice there was nothing they could do. I told her that we could go ahead and count from that day (the 5th) and assume the 10 day notice from that dayy and refund me the remainder of the month from the 15th on and I would accept that. I was again told that was not possible. I was however able to pay (late as I did not have autopay setup on it) for another storage unit that I had with them at that point on the phone and she in fact prorated it to $25 due for the first 7 days of the month. After our conversation I later found out that my wife called the local facility the previous month and spoke with a gentleman who when asked about the 10 day notice responded with explaining that as long as you're out within the first 10 days of the month you will receive the prorated amount due. I spoke with him as well as I cleared out our second unit (the one they decided was ok to prorate wihtout a 10 day notice) and he sung the same tune and said they would most likely be taking care of me and I would probably see a refund soon. As of 9/13 I have not been taken care of and in fact received another call from Toni informing me that her district manager is again refusing me. I have again called their corperate office and they are supposed to be esculating it. This is NOT the way a company should handle their good paying customers. DO NOT DO BUSINESS WITH THESE CROOKS, they have taken $170 from me without providing a service and refuse to work with me on any level. I just don't understand how a company can treat people this way read more