I normally don't write long reviews, but my experience with Ken Ganley Kia of Boardman was so…read moredisappointing and stressful that I feel compelled to warn others. What should have been an exciting purchase turned into a two-week nightmare -- one week just trying to complete the deal, and another week waiting for the dealership to finally release my approved, paid-for vehicle. During that delay, I was told I'd still have to pay for the days I didn't even have the car in my possession. My experience with sales associate Christopher Kenney, finance manager Heather Marino, and general manager Melanie Yesovich was marked by misinformation, unresponsiveness, and defensiveness. I was repeatedly pushed aside, ignored, and treated as though my time and business didn't matter. Even after paying my down payment and signing the paperwork, they refused to release the car, citing "funds clearing" from the leasing company -- which makes no sense for a lease. When I raised the issue, I was offered only $40 compensation and told to sign a release form that would have silenced me from ever sharing this experience publicly. I refused. The only person who showed any professionalism was sales manager Mark Dickerhoof, who listened, treated me with respect, and ultimately honored the national offer I was initially denied. Unfortunately, every other part of this dealership failed to deliver even the most basic level of customer care. As a former licensed car salesman at Klaben Ford and Lincoln and a recipient of the Key to the City of Youngstown, I know how customers deserve to be treated -- and this dealership fell far below that standard. If you value honesty, professionalism, and respect, steer clear of Ken Ganley Kia of Boardman.

Had to take my 2016 KIA Sorento in for another recall, this is the Kia that has the bad motors…read more Same KIA that anyone could step into & brake steering column & steal it, Insurance rates went up & then they didn't want to insure it! KIA said use a wheel locking stick like from the 1970's. Will maybe KIA was hopping all the lemons they built & the one they sold me would be stolen & totaled? My background is I am a certify ASE master technician (retired) I still build motors now as a hobby, I know what has happen inside this engine. Now oil loss is so bad Kia now says It can use up to one quart every 1,000 miles before they will replace there defective motors. As mine only uses .8 per 1,000 miles, they consider it acceptable, so between oil changes they want me to add 5 quarts of oil as the engine will burn/blow by on there defected engine block, with defected oil rings, wonder why EPA has not stepped in with the pollution this veh puts into our air. And the service department has to be of the rudest I have ever talked with, the write up person named Samantha I think would just talk down to you as if The customer is the issue not the lemon Kia produced. They want you to bring in for oil change, then you drive it, then back for them to check it, then in for 2nd change to verify it's a oil burner, then back & forth how many times, delay is another word for denial, they Just have one class action law suit after another. I am having better results dealing with E.P. train derailment then KIA.

my son went to buy a car. Drove a hour n 10 minutes to get there. He ended up putting money down on…read morethe car and couldn't pick it up due to work hours. salesman said not to worry take your time the car will be here! THEY ENDED UP SELLING THE CAR FROM UNDERNEATH OF HIM! is this the way this company does business!?? We was SICK! He had ordered different parts for this car and was excited. and now they sold it!

Services Dept.-They had started working on my vehicle without telling me or asking me was it okay…read more I didn't even know what they were trying to fix on it. I was told since the car was already lifted up. I should let them fix it. Scare tactics were used and lies were told. Just to find out they couldn't fix it and was about to charge me over $2k. I took my car in just to see what was wrong, that's it. I was told some wires were chewed by a rodent, if that was the case why try to fix chewed wires, replace them. My vehicle was purchased in Dec. 2024 and it's a 2024 vehicle still under warranty. I wasn't told there was a diagnostic fee nor how much. I was told to bring the car in at 6:45 am. I get home and find a message sent after that time, I'm already there. I will go somewhere else, I spoke to the mechanic before I left to find out what was done. Pam C.

I rated Five stars due to the great service from Service Advisor Heather Gishbaughe at the Boardman…read morePreston Hyundai dealership. She took time to listen to the specific problem I had and she researched it and worked with me and the dealership to provide the wonderful service I had this past week. She is a great asset to Preston Hyundai.

My new car has been having on-and-off starter issues for almost three months. I originally had an…read moreappointment for August but the issues stopped (again) so I cancelled the appointment. Then the issues started (again) so I make a new appointment for today. Wait this whole month and bring it in, and I am told they can't diagnose the issue because the vehicle is behaving today. I said I am worried about getting stranded with the weather getting cold. They have nothing to say to that. I explain to them that the problem is inconsistent, and it's not my fault that it's not having issues today when I finally have an appointment. Again, nothing to say. I ask if next time that my vehicle is having the same issue if I should drive it directly to the dealership, as I can't predict when the issue occurs to make an appointment for that day. They tell me no. They suggest I take a video next time and they can escalate it to the Hyundai technical support team. So how am I supposed to get my car fixed?? This vehicle was bought new not even a year and a half ago! Totally unacceptable! Clearly I wouldn't have spent my afternoon waiting around at the dealership if there was no issue. I think it is asinine that I was turned away with no resolution in an unsafe vehicle! If they are able to escalate the issue then they should have done it TODAY and sent me home in a rental until the problem was fixed! Instead I have to risk driving in the bad weather coming soon in a new vehicle that doesn't start and being stranded??? Absolutely terrible service. I am considering just trading the car in and going back to Chevy vehicles; Chevy never gave me bad service that could potentially put me in danger. I cannot believe that after buying the car new just last year and with it being under warranty that I am being denied service.

If you want to have a great experience, ask for a Tyler Root if you are buying a new car, and…read moreJessica Ramdin is an excellent spokesperson. Had a great experience

I found a used car that I really wanted and negotiated back and forth with salesman Nicholas…read moreRushwin for a couple weeks to a point where I was satisfied with making a deal. I contacted him a few hours before heading over to the dealership, everything was all set to negotiate the final deal on that car, and when I got there he told me they sold the car earlier that day. He couldn't bother to let me know ahead of time despite texting him just a couple hours before; I drove an hour out of my way and had a cashier's check made out for the down payment and everything. Overall very disappointing and frustrating, and incredibly unprofessional on their part. I would strongly encourage anyone to avoid doing business with Nicholas Rushwin specifically, and this dealership as a whole. I definitely will not give them my business and advise against anyone giving them their business either.

Got my third consecutive Nissan Sentra from this place yesterday, my first under #1 Cochran…read moreownership, and I found the service to be outstanding, as I always have. I lease because it's convenient; I like to have a new vehicle often, and I love never having to worry about being out of warranty. My end of lease transitions are so easy here; as long as this place stands, I'll never again be stressed out by the process of wrapping up an existing lease and/or getting into a new car. Each time, I've simply told them what I want, the terms to which I agree, and it just gets done (and it gets done the same day; I've never driven up there to meet with sales and driven away without a new car). I honestly don't see how they could make the process any easier. If you're in the market, I'd just go and see for yourself. My recommendation is to ask for Mike Hood, or call ahead and make an appointment with him. Just tell him what you're looking for, and see how your experience goes. I don't think you'll be disappointed. (Also, keep in mind that most, if not all, of the negative reviews here are from before the new ownership in July 2023, so they aren't really relevant anymore.)

Service frustrating. Promised a ride then said short staffed. Took our truck in and the tech hit…read morethe bumper in their lot. So they promised repair. Left a message still no call back. #1 stands for best at lack of communication.

We were looking for a used car for our teenage son. After visiting multiple other dealers around…read moreButler and Cranberry we walked into Baglier Mazda pretty frustrated with the entire car buying process. We had a particularly bad experience with very pushy sales people at another local dealer. We met Shawn and our outlook on the process changed dramatically. He listened to what we were looking for, respected the budget we gave him, and helped us compare options which ultimately helped us land on the perfect car for our son. We also worked with Jason on a day that Shawn was off and the continuity of service never changed. The entire process from looking to paperwork and pickup was easy and painless! We will go to Baglier Mazda first when looking for our next car.

Bought a jeep rubicon. Even though I was told I would get free inspections as long as I owned the…read morejeep, it was not inspected when they sold it to me. Did not notice for a week. Took it to my own mechanic and it failed. No license plate bulb and the kit was missing to put one on. Door stop for the tail gate is missing. Had to pay extra to have them wire a universal license plate bulb on plus the inspection. I feel these things should have been taken care of before they sold it

This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.