I was in Northern Kentucky on business and took my precious German Shepherd to Kirk Weber's NKY…read moreAnimal Care Center in Independence, Ky. It was my understanding that she was being treated for bone cancer. Kirk Weber continued treating her throughout our entire visit to Northern Kentucky. I will be sharing more details in another review, and we will be reporting our heartbreaking experience with the appropriate organizations, but for now I want to at least let others know the gist of what happened to my precious German Shepherd at the height of her bone cancer pain. Kirk stopped her medication and refused to give her any further relief. It was devastating watching her writhing in pain. It is my understanding that Kirk was also upset that I had gotten other medical opinions to confirm the bone cancer diagnosis. Our beloved German Shepherd suffered at the hand of this guy and because she could not talk and could not plead with him to relieve her pain...I am speaking for her.

I've been using NKY Animal Clinic for years. Both the vets and the staff ere Excellent. They take…read moregreat care of your pet, explain things in a way that you can understand, the clinic is spotless. Parking is very easy.

I cannot say enough wonderful things about Dr. Schoeck. I have taken all three of my senior dogs to…read morevarious veterinarians over the years, but no one has ever shown the level of care, dedication, and compassion that she has. One of my dogs was seriously ill, and despite countless visits to different vets, no one could figure out what was wrong--until Dr. Schoeck. Her expertise, patience, and determination to get to the root of the problem gave my dog the treatment he desperately needed, and for that, I am forever grateful. It's so rare to find someone with such a genuine love for what they do, and I wholeheartedly recommend her to anyone looking for a veterinarian who will treat their pets like family. She is, without a doubt, the only vet I trust. Thank you, Dr. Schoeck, for everything!

We have been coming here for years. Dr Schoeck is our usual vet, although we have seen Dr Weiss…read moretoo. They are kind and knowledgeable. I feel like they really know and care for my cats. The other staff are great. They clearly love the patients.

Ok, so you're going to see that this place is more expensive. I've been coming to Dr. Bach and his…read moreexcellent staff for 14 years. They have always been honest, up front, never pushy or intent on upselling services. Recently I found a stray cat and took him to a "discount" vet to see if he was microchipped, etc. That place was a real "car wash" as compared to Dr. Bach here at BVC. In contrast, I've had nothing but the best experiences here at BVC. They really do love animals here-they are gentle, caring, extremely knowledgeable, and have been a blessing when we've had to put a pet down. We've had a few pet emergencies over the years, and we honestly can't trust anyone else with our pets' care. As far as price-you get what you pay for, and when you adore animals, and want the best for them, you go with a full service vet like Bach Veterinary. We it there!

For several years I worked in the veterinary field in sales calling on many veterinary clinics;…read moreincluding Bach Veterinary Clinic. After being able to observe "behind the scenes" at many different animal hospitals; I realized the exceptional care given by Dr. Bach and his team. He not only has state of the art/best equipment available he is always studying and attending continuing education courses to further his knowledge. Recently, my fur baby has been having some issues. I drive 1hr45min to get him the best care I know I can. Dr. Bach keeps researching and looking into things until (fingers crossed) we have found a solution. During this time Dr. Bach called me at home even on weekends to check on him and monitor his progress. Dr. Bach and his team are truly the best there is!

I want to express my heartfelt thanks to Pet Wellness Florence office. They made the process much…read moreeasier to bear today. One tech was MIMIS Nurse her entire time with me. She shed tears with us as the process took place, she and Mimi were buddies from the start, it was a love/hate relationship, she got a few bruises over the years from her bite, but loved her as we did. They had little electric candles and nice covers out for us to lay with them. I was laying with Misty until she was fully asleep. How I loved them both, and told them up to the time. We are now down to 3.

Kat enjoyed her visit today at her new vet! Friends & family tell me I'm a helicopter mom when it…read morecomes to my cat... well duhhh... she's my BABY! I was very impressed with how patient & gentle everyone handled her. We went in for her yearly vaccinations + some concerns about scabs/wounds on her skin & occasional irritated/watery eyes. I feel confident that we have found the culprit...food allergy! I left with new food for her specially formulated for cats with food allergies. Now... we wait and see how she reacts! In the meantime, she will only be consuming her RX food... no treats... sorry Kat!

very qualified vet…read more Dr. Faust is extremely competent and helps you understand what is going on with your pet. Explains things very well,

I have been so extremely impressed with this hospital, there is not enough I can say to push that…read morepoint home. I have worked in the Vet field for many years, and my animals are family. Dr Fouts is knowledgeable and caring with my pets. I have been through some very rough times with them such as a difficult euthanasia and a pet with a chronic illness and they have made the experience wonderful. The front desk staff are rockstars and know me by name when I come in. They are friendly and engaging. I have interacted with Dr Hopping, although she has not seen my animals, and she seems great as well. The hospital is beautiful and clean. If I need a medication or food they look into ordering it for me. Their prices are reasonable. My pets actually enjoy coming here, as do I. Calls and lab results are returned promptly and appointments are easy to obtain. They do some neat adoption events and open houses through out the year, so keep an eye out for those. I really could go on and on, but you have to see for yourself. If you want the best care for your pet, this is your place!

I had a very troubling experience with Dr. Gwendolyn Steffen and her clinic, and I want to share my…read morestory to help others make an informed decision. This was my first experience with a veterinarian, as Reese is my first dog, and it has been nothing short of disappointing. The issues began on around October 2023, when I arrived to drop off a fecal matter sample for Reese at the time Dr. Steffen had instructed. Despite it being business hours, she wasn't there. Just as I was leaving - she arrived, she made an offhand comment, "Of course, someone showed up as soon as I left." After a lengthy conversation about music, she mentioned that the computer system was down and told me not to worry about the fees. However, when I tried to schedule another appointment later, I was informed that I had an outstanding balance with late fees and interest, which I had never been told about. Despite updating my address multiple times, I never received a bill. Things took a turn for the worse during my visit on October 23, 2024. I brought Reese in for a sick exam, and Dr. Steffen recommended sedating her, which I agreed to. The appointment was at 11:15 AM, but Reese wasn't seen until just before 1:00 PM, leaving me waiting for over two hours without any updates. After the sedation, I was hit with a significant bill for services I never authorized, including laser and ozone treatments. When I voiced my concerns, Dr. Steffen was dismissive. It was especially alarming to see Reese leave the clinic in worse condition than when we arrived--she was walking on her back legs in a strange manner and had her tail tucked between her legs. The billing issues were compounded by Dr. Steffen's refusal to correct inaccuracies in Reese's medical records. She falsely documented that I had requested pain management for Reese, which I never did, and added condescending comments about me being a "financial loss" to the clinic, even suggesting I was seeking free services. This was simply untrue, as I have always paid for any services rendered. When I asked for these inaccuracies to be corrected, she refused. Throughout my time dealing with this clinic, I also experienced multiple instances of microaggressions and blatant racism. The most egregious was when Dr. Steffen asked me if I had been assaulted in the face because of the size of my lips--a deeply inappropriate and offensive comment. Additionally, when she prescribed pain medication for Reese, she repeatedly emphasized that it was "canine pain medicine." I don't understand why this would even need to be clarified at a vet's office; it felt like another condescending assumption about my knowledge. Additionally, Dr. Steffen frequently brought up her Black boyfriend in conversations, which came across as performative rather than relevant to Reese's care. On top of these concerns, I overheard staff talking negatively about Reese when they thought I couldn't hear. It contributed to an overall atmosphere of unprofessionalism and disrespect. Dr. Steffen would often mention that all of my calls were recorded whenever an issue arose, but when there was a dispute about something she said, she never referenced these recordings when it turned out she was incorrect. To address these issues formally, I have submitted a complaint to the Ohio Veterinary Medical Licensing Board. I strongly urge anyone considering this clinic to read all the one-star reviews on Google carefully--they are consistent with my experience and paint a concerning picture. This clinic's practices fall far short of the standard of care that pet owners deserve. I hope sharing my experience helps others avoid the same issues I encountered.

Doctor Steffen has always given great care to our pets, using traditional and holistic veterinary…read moremethods.

We wanted to take a minute to brag on the phenomenal care that was promptly administered to our…read moresweet Tillie Mae. Bluegrass Vet was efficient, compassionate and thorough in providing treatment for our little doxie girl after her allergic reaction to a bee sting, and we could not be happier to have services like theirs so close to home!

Great vet! So sweet and kind! Affordable pricing too! Out of town and needed vet got in the next…read moreday!

warm, compassionate vets and staff. when I adopted an older cat, Dr. Emily cared enough to contact…read morethe former vet and get her records so she would know how best to treat based on her history.

Had been taking my girl (dog) there for about 3 years. They had told me that she would at some…read morepoint show symptoms and was predisposed to Cushing's. When she started drinking lots of water and losing weight rapidly, they tested for that (was negative), did an X-ray (also showed nothing alarming, no tumors). Roughly $500 to tell me nothing, advised to take to their friends up the street for ultrasound. Could not get her in there for over two weeks. Her symptoms were getting worse by the day, this wasn't going to wait. Found a place that had a cancellation spot on Thursday, they did the ultrasound and bloodwork, called me 24 hours later and told me to get her to the ER. Turns out she's diabetic and was in ketoacidosis, she would have died if they hadn't found this when they did! She spent the weekend in the ICU and Stepdown at Medvet and Thank Our Heavenly Father, is on the road to recovery with insulin and special diet. Here's the kicker.. When I took her back to Milford for follow up, I asked the vet why they didn't just do the simple pin prick glucose test. They hadn't checked her urine in a year and a half, she exhibited classic symptoms for diabetes and had gone from 48 pounds down to 36 (now 32) in a matter of a few weeks. Her response? "The other vet discussed Cushing's with you so I followed their plan, and it WAS a Friday when you brought her in..". IT WAS A FRIDAY!!! $500 at their practice, $700 at AIM for ultrasound and bloodwork, another $6,000 at Medvet, for what she could have told me with a 5 minute pin prick. my baby could have DIED, and "It was a Friday".. Then she charged me for the follow up visit. Just wow... No critical thinking observed in this series of interactions. Cost me thousands of dollars and could have cost me her life. So incredibly disappointed.