A couple of things other than the outrageous prices that I didn't care for: The young lady who was…read moreseeing my cats was kind of rough with them for no reason. Grabbing them by their scruff in a very rough manner for zero reason. It just didn't make sense. On top of that, an older male who was present (in and out of the room) was very rude toward me. He had made mention of my cat's cleft palate which isn't a cleft palate at all and I was getting ready to explain what was really going on with her mouth, as I spoke up, he abruptly walked away while I was speaking to him. Rude. One of my cats was given meds for parasites and the young lady put it on in the wrong spot. You could look on the back of her neck and see that it was too far to the right. The whole point of having it right at the nape is so the animal can't get to it. My assumption is that she was able to get to it, because she threw up and had diarrhea all night. I wasn't told before or after that this med could cause this sort of side effect. Thank goodness she seems okay now Anyway, this place wasn't terrible. The young lady working the receptionist desk was very kind and polite, the young lady who checked out my animals was not impolite or rude toward me, but handled my cats roughly and misplaced the meds and did not give info on possible side effects before or after administering, and the older man (my guess is he is the actual Vet, but no one introduced themselves or gave their titles) was very rude and dismissive toward me by walking away while I was speaking. I don't take disrespect lightly so I'll never go back to this place. Be nicer and more respectful to your customers and be gentler with the animals.

Awesome people and quick in and out. Always fast and gets to the point and now i have to hit 85…read morewords

Friendly staff, pet friendly everyone at the counter, is very helpful , the vets are always helpful…read moretoo

Wonderful place and my veterinarian was super! I was impressed! Dr. Desousa was knowledgeable,…read morefriendly and thorough. The whole staff was just great. Prices were reasonable. My vet from now on!

We have a 6yr male mix and a 1yr female mix. They stayed recently a Friday through Monday in a VIP…read moresuite. I was nervous leaving someplace new for the 1st time, but I left reassured. At check in, feeding times, medications, toys, any behaviors were discussed and written down. I said the bath wasn't necessary due to our older dog not liking water. The groomer said she'd try. I was surprised to find out she had no issues with baths or nails. We were sent pictures daily and they were having such fun. Little notes were included too. We will be using them again.

We left our two year old Cavapoo for her first time at Bluegrass Pet Chalet. It is so obvious she…read morewas well cared for and had lots of love! They provided daily communication which was amazing and put our minds to ease and knew she was in great care! We couldn't be more thankful for this business and highly recommend them!

Unfortunately I had to emergently take my dog to be euthanized. I couldn't have asked for better…read morecare and service. Everyone was so sweet and caring. They had a special room where I could spend time before and after. When I went back to pick up her remains they still were extremely sympathetic and sweet. It's been almost 3 weeks and today I received what I assumed was the standard sympathy card from the office (which was so nice that everyone wrote something) but I also received all of her paw prints and nose prints plus hair clippings. They had asked if I would like them to do that and it wasn't in her bag with urn etc so I assumed maybe they forgot and it was ok. What a wonderful surprise and it made me feel like my baby was letting me know she was ok. As far as price (and I would've paid anything to my baby) they were very reasonable especially considering it was an emergency visit. I literally didn't have to worry about anything. It was all taken care of for me. I can never thank them enough. I highly recommend BVS. I feel like my Sophie is was treated with love and care. Thank you to the entire staff.

Worst experience ever. My shit tuz was having breathing issue last night. So, I call them to tell…read morethem I was on my way. The lady said SORRY OUR CRATES ARE FULL. And they were too busy . BS not asking to board her. What worthless people. The parking lot was empty. REALLY If you care about your babies go some were else.

They were great a took care of my puppy with kid gloves. They did what they needed to do and they…read morebandaged him up well and gave me recommendations and medication for him.

I've read some of the disgruntled reviews posted here and cannot at all agree. A few months ago my…read more9 yr old GSD was transferred here from Tates Creek Animal hospital following an emergency bloat surgery with complications resulting in a punctured diaphragm. He spent 4 days with them in the ICU. Yes it was expensive, and yes the mark up really sucks... but the care and concern I received from the staff was 15/10. Not once did they "encourage me to put him down". I would've sold a kidney to save him and they knew to do whatever it took. I was updated around the clock. Day and night. My dog has separation anxiety and they set up a pen for him so he could hang out with them and played him bird noises. They made us comfortable when I came to visit multiple times a day. One of the staff members let me borrow a pen for him for months because he had to be kept quiet and still at home. She didn't know me, and didn't have to do that. They went the distance and they helped save him and get him home to me. The team texted me CONSTANTLY cheering for him. I am forever grateful to their doctors and staff that did everything they could for us.