Great staff - knowledgeable and so helpful! Figured out which options got me what I needed with the…read moreleast out of pocket! And Dr. Wynn is really knowledgeable, really personable, and really good - I no longer have to take off my glasses to read a menu. Highly recommend!

Scheduled an appointment on Monday for the following Monday. Appointment day comes and they don't…read moreseen me on the books. They claim they called and left a voicemail on Thursday to confirm the appointment but that was a lie. They reschedule my for an hour later that same day. I left and am not coming back. You should not either if you respect your time.

Dr. Whang and his staff went above and beyond at my appointment and explaining the tests and…read moreresults along the way. I highly recommend Dr. Whang.

Updating my review since it's been a while and I still standby what I said before. Dr. Whang and…read morehis staff, specifically, Jasmine, are amazing! I recently moved away to Williamsburg, VA and still make the drive up here to see him. His patient care and bedside manner are amazing. Highly recommend!

Really disappointed in the quality of service here. It was my first eye exam here, and also did a…read morecontacts lens fitting, where they informed me it would be extra for having astigmatism. No problem, things usually cost more when you have extra problems. They told me my preferred Lens was going to be discontinued after end of 2022, so my order would be the last and then I would need to switch to another brand. I ended up also getting some samples of a different brand to try. I was promised 2 weeks for my contacts to arrive. 2 weeks passed, no contacts, i call and explain what's going on, they call the supplier, call me back, say another two weeks but they're working on it. Repeat this for another three months or so. I understand delays but the fact that I have to 1) call them EVERY single time to ask where they are rather than be informed proactively that they are delayed again and 2) explain my story every single time I call, I assumed eye doctors would also use patient notes, is ridiculous. Then, I tried the samples, unfortunately, they didn't work for me and never settled on my eye or were sized incorrectly (blurry no matter how much eye drops). I called about 6 months after my eye exam to see if I could try another brand. They told me I would have to come back in and get resized and pay another $100+. I ended up going to another provider where I walked out the door only payed $20 for a new exam, under $50 for the lens fitting, and no extra charge for astigmatism. AND they gave me two different samples to try from the beginning, followed up how they were feeling etc. Th difference in level of care at Steer Optical and my new vision center is night and day. Wouldn't recommend this place to anyone.

My wife and I made appointments for our annual eye examinations. I was initially satisfied with the…read moreservices rendered until we paid for the services. With insurance coverage, we were told we owed $147. We then went into Lens Crafters and as I was waiting for my wife, I noticed we were given the prescriptions for glases/contracts and the credit card receipt for the payment made but not an invoice for breakdown of the charges. I went back into Steer Optical examination office to request an invoice, and the receptionist stated that they needed to refund for the Optomap retinal exam, which my wife did not receive. My issue is why did I have to request an invoice for the refund to be recognized by the receptionist who accepted the credit card? The total should have been $49 for the contact lens fitting for my wife, but we were each charged $49.

I have been going here for a few years since it's close to home, and it's a decent experience - I…read moreLOVE that they don't blow the puff of air in your eyes like typical offices do, and Dr. Frederick is nice, the wait time is usually long though. Typically when I go for my visit I get checked in and end up waiting for 15-20 min, then after they take me back to the first room and machine where they look at your eyes before putting you in the room to wait for the doctor another 20 min which is a bit annoying. When I visited 10/31 for my exam this year, I was on time and told the doctor was running 45 minutes behind so I just waited in my car (although there are places to grab a quick bite nearby) and when I got in I still had to wait another 10-15 min as she was going back and forth between patients. The staff is really nice, and the exam itself is comfortable so the time is really the only reason I took a star off. She's also very patient bc I am a bit sensitive with the bright light at the part of the exam when trying to look into my retina. I don't have glaucoma in my family and she asked me to return for an assessment, but I haven't gone - it just feels a bit odd but I appreciate her being cautious and proactive. I don't purchase my glasses or frames so I can't speak on that part. There is plenty of parking in the lot behind, or a few spots right in front. She has a clean restroom as well.

NEVER AGAIN!!!! Lost me as a customer. My prescription hasn't changed over the last few years. I…read morepreceded to get another exam. New Doctor here this time uses my old prescription as a baseline and states "okay 20/20 so we will keep it the same" then changes my contacts vendor/type without asking me. When I explicitly stated I have used these for over a decade and they are what I want to use. Then the Doctor changes my eye glasses prescription a little when she stated it was already 20/20 with the current prescription. What the F! Is she getting kick backs???!!! Never going here again! Trash!

Eye See Optique is AMAZING!…read more Dr. Colbourne is a wonderful optometrist, and he is super thorough and takes his time with you - he answers all your questions and and addresses any concerns, as well as explain everything so clearly! In addition, their boutique is bar-none - if you're looking for designer frames, this is THE place, as their selection just cannot be beat. Tom Ford, Versace, Dita, etc. - they have it! The staff are all friendly and helpful, and making appointments is a breeze. Ample parking in the large plaza lot. +Dr. Colbourne! +amazing selection of designer frames +friendly staff & service +ample parking

Pros: My appointment with Dr. Colbourne was outstanding. The product selection of frames is very…read moreunique and different. The pricing was fair. Cons: When I received my "bifocal" glasses on 4/28 and the line was not correct. I immediately told Pershia the bifocal line was not correct and requested she use the glasses I was wearing that day to compare. She ignored my statement - "just wear them for a week and then bring them back if there is a problem and we will fix it." I returned 2 days later after almost falling down a flight of stairs. The next rep was kind enough to look at the glasses I currently had and used it for measurement. I was advised it would take 10 days. I called on 5/11 and was informed they were not there. I waited another week to find out the glasses would be there today -5/19. Now to try to pick up my glasses (office is closed on Wednesday) before 6 pm with traffic is precarious and I am leaving town on 5/22 and really need the glasses. Overall, the experience for the exam was excellent, the service thereafter not so much. I have already recommended several people and hopefully it will go a lot smoother. I hope this can be a learning moment for the new business in Dumfries. UPDATE: I added two stars. Waheed reached out to me directly after reading the review. He extended every possible solution and I appreciate that. My daughter picked up my glasses which are perfect and I'm off to London!! I will still recommend family and friends and I'm glad some CS improvements will be made.

I've been going to Dr. Figler since 2006 because he's so thorough and explains everything. I just…read morereally enjoy my annual eye exam, which normally I would be afraid. He calms me. He's been doing this a long time and knows his stuff. He's in Alexandria now (as of my last exam December 2024).

I moved out of Woodbridge and still go to this practice because of the excellent service and care I…read moreget from Dr Figler. The staff, however, does a disservice to this practice. They're very disorganized. I ordered contacts about 2 weeks ago. I called to check on status and they didn't even know if they had ordered it yet. I understand they're busy but customer service needs major improvement.

I've been coming here for the last few years for my annual eye exam and glasses. I have found them…read moreto be professional. The office is in decent shape, seems clean, and the eye Dr. Is knowledgable. Overall, the people there have been friendly. This is all I require when I'm looking for glasses. 4 Stars

The services provided and staff are outstanding but there is ONE company policy that makes me want…read moreto find another provider simply out of principle. They encourage purchasing their eye glasses -- got it. However, if you wish to purchase your eye glasses elsewhere they retain your Pupillary Distance (PD) number (two-digit millimeter measurement) from your prescription and charge $35 for this information. Mind you, this process takes them no more than 2 minutes and is part of your appointment regardless. And this number is part of MY PRESCRIPTION. This would be like your primary care provider retaining the dosage from your prescribed medication if you do not purchase from their pharmacy and charging you outside of your insurance coverage as an extra fee. This should be illegal or something. ABSOLUTELY RIDICULOUS!!!

I was getting an alignment done on my daughter-in-law's car up Warrenton road and my glasses' nose…read morepiece broke while waiting for the car work to finish. I am out here in VA getting to do childcare for my 10 month old grandson from birth so I wasn't relishing the thought of finding/searching for my ugly backup glasses for the remainder of my visit. Fields Family Eye care was the closest optometrist so I went straight there for help. Not only were they THE friendliest business I've had the pleasure to have visited...they put new nose pads on, cleaned the glasses & tightened all the micro-screws too. We visited a bit and there was NO charge. I asked them what they wanted for Christmas and was on my way in just a few short moments. This staff was so wonderfully proactive, beautiful office I can only say that I've already recommended them to my son & his entire family! WOW does NOT even start to say it. THANK YOU SO MUCH!!!

I got caught in a traffic incident on I-95 and ended up arriving just one minute past the 15-minute…read moregrace period. I was on the phone with the staff while pulling into the parking lot and asked if they could still accommodate me. I genuinely hoped for a little flexibility, especially after waiting three months for this appointment. But they refused and were told to reschedule. The next available is 1.5 months out. This was already a rescheduled appointment, since my first appointment had been cancelled when the doctor suddenly became unavailable. Very frustrating experience.