Professional and thorough.. They got my leaky foreclosure up and running in a day after 3 years of…read morebeing dry. Everything leaked so they definitely had their challenges and they were good at helping me only replace the most critical components. The only downside is I found their pricing to be on the (very) high side. I understand good plumbers are never inexpensive but they are pricey. I've worked with several of their techs and they all know their stuff. The work was flawless!

Unprofessional and dishonest. I called for a simple inquiry about a sump pump. They never mentioned…read moreany dispatch fee over the phone. When the worker arrived, the homeowners weren't even there. I told him he could not come inside and asked him to leave. He refused to leave the property until I threatened to contact local authorities to remove him.No services were ever done and absolutely nothing was signed. Later, the office staff called me, acted incredibly rude, and threatened financial penalties. Now, they are sending predatory, inflated bills to a completely different address trying to force us to pay for a service that never happened. On top of that, ever since I gave them my contact info, I have been targeted by 10 to 15 spam calls and texts EVERY SINGLE DAY. They clearly sold or leaked my phone number. Absolute scam. Avoid this company.

We called Mattioni to come to our house to troubleshoot some bathroom lavatory leaks that were…read moregoing on. We also wanted an an estimate for a new humidifier, to change out the lavatory handles that had been installed backwards, replace a utility room faucet, and to do a general inspection of all the plumbing In our house. We have plans to add a new bathroom to our unfinished basement and he had good advice about that. The humidifier went in without a hitch! The handles on the lavatories were changed without a problem! The new utility sink faucet that was installed was a dream! My lavatory leaks though...these had to be tinkered wIth several times., on several different days. You are thinking, WHY FIVE STARS???? This is why! Our plumber came out several times, in a very timely manner, to make things right. He could have easily told us that this was a worse repair than what it was. He was unfailingly polite, and optimistic and got the leak problem solved. Everyone that I've talked to or dealt with at Mattioni Plumbing has been very profesdional and helpful. I look forward to calling them for our basement bathroom project because I am sure that they willl do it right, and more importantly, if there are any unforeseen problems, THEY WILL MAKE IT RIGHT!

Mattioni is a great option if you don't care how much a repair costs, you want to be upsold on…read moreunnecessary services, and you want to learn how to fix common plumbing issues yourself. I called Mattioni to look at my toilet which was making a strange vibrating sound. Upon a quick inspection, they told me I needed a new filler valve and flapper. First, they tried to pitch me on their "membership" at least 3 times. Then they asked if I wanted to buy a new water heater. When it came time for my actual estimate, they priced rebuilding my entire toilet, which when pressed they admitted was completely unnecessary for my issue (but would "help with future longevity"). When I asked how much it would cost just to fix my specific issue (a new filler value and flapper), they came up with the insane cost of $480. I declined. For a $15 trip to the hardware store and about 10 minutes of work with a YouTube video, now my toilet works just fine.

Amazing service, fixed the problem in 10 minutes and showed me how to prevent it from happening in…read morethe future!

Angel was A) Available, B) Reasonably Priced, C) Very good at explaining things in every day…read morelanguage. His other half was fantastic at arrangements. I recommend them.

DDM and first talked to Lisa. She is the operator. I was in a week cell area so I lost her. She…read morecalled me back twice before she got me. She sent me to Lola to talk about my account. Unfortunately we have to close it as my daughters landlord is switching from oil to single split system so I need to close account. I have used them for 2 previous years and have had great service so I am as paying in a budget. Lola was so pleasant to deal with and made sure I am getting all my money back! Everyone at the company has been great to deal with. I highly recommend!

I called customer and requested a call Saturday, emailed Sunday, called Monday, no returned calls…read more from a supervisor but why would you provide any customer service.  This is the worst company ever. There has been nothing but problems with this boiler and your installer since we had this thing improperly installed. In May/June 2020.  I wrote you in Jan 2022 and told you about your installer and their error in installing our boiler and compromising my boiler's integrity and your solution was a cleaning and another free cleaning. NO inspection of the full non functional unit at the time. A band new unit should not have malfunctioned that earlier on. When your staff can out no one took off the cavity and checked why a brand new boiler was NOT properly working. BRAND NEW! You tried to push blame on us, the unknowing customers. Mature. I complained to you how the sut spewing out of our chimney isn't okay for a brand new boiler.  Again, I told you this could have caused a fire and possibly killed my children and family. But no full inspection on a non functional brand new unit was performed by your company. You took the cheapest route possible. Clean it, it's working... see ya! Leaving us with a faulty unit. Negligence. You can't not disprove that that boiler was not over working that day AND all the days prior and not over heating that cavity and not damaging that seal at that time. That heating and expanding  of that day and all the days prior damaged our brand new boiler as I stated back in Jan 2022. Maybe if you would have performed a full inspection after my first complaint, you may have caught your companies error.  My boiler is no longer functional! Per three independent companies.  This is damage having occurred over YEARS. The day I initially complained about the smoke spewing out and over heating my unit is the day you denied us the right to have this impaired unit fully inspected in Jan 2022 further putting my families lives in more danger and further allowing the boiler to continue to corrode.  This is my seal! My floors are also now damaged by this break in the seal. And they need replacing. This would not have happened if your were not negligent in your response in Jan 2022. Your negligence is why this boiler is no longer functional. Your negligence is why my floors are now damaged. Your negligence is why my adjacent bathroom vanity is damaged.  And who knows what further unknown damage is undiscovered at this time.   "Cast iron is an alloy with a high carbon content (at least 1.7% and usually 3.0-3.7%), making it relatively resistant to corrosion." But yet mine is completely corroded. And not functional.  Because of your negligence.  The reputation of the installer S********* is known for dollars instead of quality.  Which I can see is how your company now functions. Unfortunately, we found out the hard way when one of the other companies came out to inspect our unit and knew of his non integral reputation. It's critical to have a boiler set properly, to run properly, not to save a buck. Not sub out a contract to the lowest bidder.  The first person we had come to inspect it Saturday said he would never have set up our chimney system that way. That is not safe.  The second gentleman that came out said this is not the proper unit for this type of home and should never have been installed, period. The third company said that the boiler being improperly set initial is 1000% the reason the seal broke. It ran hot for so long it damaged the seal and broke the seal. The more the leak  continued, it corroded the seal further increasing the damage. It continued until the leak became visible and was  noticed this weekend in my da managed flooring. It seems your company has now faulted in multiple areas of neglect and endangerment.  I would like to know how your are going to resolve your many errors in this situation and ASAP. I have four children that need showers and can't not because of your neglect. update: day 4 not one returned call or email from anyone at this company. but Richard J the owner really wants to win back my trust.... How? But continue to ignore problems your company and direct staff caused..... been on hold forever..... Jessica still does not answer. No one working. No managers on call. Day 6 finally someone came out, they denied any accountability. They stated "The supervisor took pictures of the boiler which were sent to the manufacturer, Weil McClain. We were hoping the pictures would be enough to determine if it would be covered by warranty. Unfortunately, they want the boiler sent back to them for inspection to determine if it is covered under warranty" This was 1203pm on 7.14 I called Weil-Mclain, they stated they informed me of my "whole boiler credit claim approved." Approved!!!! And Joe Gladu was contacted 7.13.2023 IN WRITING via email of this approval at 3:52pm. This company is such scam artists.

Business never contacted me which is a self-defeating way of conducting business operations. I was…read morelooking for a good, reliable local plumber and I said that in addition to the description of the job. Disappointing.

Have used them twice. Did high quality work. They did not try to sell maintenance contracts or…read moreadditional work. This is refreshing considering all the big companies focus on selling contracts and over priced with bogus discounts.

I hired Tri-Elite after a Yelp search for AC repair. Phil responded quickly and even arranged to…read morecome fix the AC that same evening within an hour, without an after hours mark up. He diagnosed the problem, replaced the faulty part, removed the excess condensate and restarted the central AC. It has been running great since. I would hire him again if needed.

Oh my goodness I can't believe what awesome people these folks are. Phil is our rock star. He went…read moreabove all expectations. I'm here in WA state and early this morning my mother in law calls and is just beside herself because there's a leak or something somewhere and water was coming into the basement. My father in law wanted a specific plumber and I couldn't find their number so I actually called these guys and Phil answered, he was helpful and even gave me the number to the other company knowing that they were looking to hire someone else and that showed such character. I thanked him and proceeded to give the parents the number. As the morning progressed I gave my mom in-law Phil's number and he's currently taking great care of them. All this help from a stranger nearly 3,000 miles away. I'm so so thankful that there's still seriously wonderful people out there.