Came to this metro the other day because I was trying to get my grandmother a new number to give…read moreher some peace of mind about a certain situation. Walked in wasn't greeted, and the two girls working inside ignored me for a good bit till the girl with the horribly grown out bleached hair rudely looked up at me and said "are you paying your bill or what," caught of guard I explained my situation and she very rudely said "you have to call 611." I kindly asked if I was able to do it in store since I was already there and she said "no you have to call 611." Annoyed I left and got in contact with 611. Wasted 2 hours working with 611 to get this problem fixed which I didn't mind because the person on the phone was way nicer than the store lady but I did have to miss something because of the time wasted. It's not my first time having an issue with this girl though. She was very rude when I tried getting my daughter a new phone for Christmas, and I understand it's the holidays it's busy but she did not help us in any way she just said we're out of iPhone 16's and completely ignored us when we asked if she could check if others stores had any in stock. I really do despise coming to this location because of her disgusting attitude

My family is a long-standing customer of MetroPCS and we will continue to be with them for the…read moremonthly price. Cell service: As long as we're in a range where our phones can reach T-mobile towers, we have no issues with the service! It's very convenient and one of the cheapest phone carriers for what you get. Store service: We usually come to this location because we've found the service is best in the area. The English and Spanish are both great and they pay great attention to the person they are currently working with. On this visit, however, I was porting my number in from another carrier and did not get very straightforward communication on the promotions available for me. The entire process took over an hour over two separate visits and the associate helping me messed up the process in the system, making me have to pay in cash. While they were apologetic, it was a little questionable for it to be difficult for an associate to set up a new individual plan... at a phone store.

I would give this company a 1/2 star if i could. I had 10 printers i wanted to sell Printers worth…read more$600 easy on 3rd party market, and i shipped them off, they low balled me so bad then did not want to pay me for what i asked, then when asked for them to return my equipment they already sold it and expected me to take pennies on a dollar for the equipment. Please find a better company and do not get ripped off by these guys. Added: STAY AWAY. Do not let the response fool you the person answering the emails sounds sympathetic but does not care and is a thief. I still never received any money for my equipment i sent them nor is he offering me any money despite the fact. Just FYI this was last year and STAY AWAY

What a waste of time. They told me they were very interested in what I was selling and just needed…read morea count of so they could make me an offer. I gave them the quantities and they asked me to resend it with the pictures. I resent with pictures and they asked me to verify the information again. This one on for several weeks and then they tell me they are going to pass. Not worth the hassle.

streaming services are terrible. I am not able to access streaming through the xfinity app.read more

Went to this store was was very disappointed with the staff…read more They had a system down, which I understand. However, the staff decided to lock the store down and refuse any clients. There are things that can be down without a system: answer basic questions, refer to other stores, represent the brand in a positive way. However, all 4 of the staff were just on their phones and getting mad at folks trying to interact them. At least they enjoyed the easy $/hr paycheck.