Came to this metro the other day because I was trying to get my grandmother a new number to give her some peace of mind about a certain situation. Walked in wasn't greeted, and the two girls working inside ignored me for a good bit till the girl with the horribly grown out bleached hair rudely looked up at me and said "are you paying your bill or what," caught of guard I explained my situation and she very rudely said "you have to call 611." I kindly asked if I was able to do it in store since I was already there and she said "no you have to call 611." Annoyed I left and got in contact with 611. Wasted 2 hours working with 611 to get this problem fixed which I didn't mind because the person on the phone was way nicer than the store lady but I did have to miss something because of the time wasted. It's not my first time having an issue with this girl though. She was very rude when I tried getting my daughter a new phone for Christmas, and I understand it's the holidays it's busy but she did not help us in any way she just said we're out of iPhone 16's and completely ignored us when we asked if she could check if others stores had any in stock. I really do despise coming to this location because of her disgusting attitude read more

My family is a long-standing customer of MetroPCS and we will continue to be with them for the monthly price. Cell service: As long as we're in a range where our phones can reach T-mobile towers, we have no issues with the service! It's very convenient and one of the cheapest phone carriers for what you get. Store service: We usually come to this location because we've found the service is best in the area. The English and Spanish are both great and they pay great attention to the person they are currently working with. On this visit, however, I was porting my number in from another carrier and did not get very straightforward communication on the promotions available for me. The entire process took over an hour over two separate visits and the associate helping me messed up the process in the system, making me have to pay in cash. While they were apologetic, it was a little questionable for it to be difficult for an associate to set up a new individual plan... at a phone store. read more

Metro by T-Mobile - Mobile Phones Near Me - Alpharetta, Georgia

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Micah and his team were amazing, they went above and beyond to help me with an identity theft issue. The store was clean, the staff polite, and the wait times very low. Great job read more

Pako went above and beyond when Metro's customer service and the store in Roswell both failed me. Dupaco is very knowledgeable, friendly and ready to meet the challenge as soon as you walk in the door. Kudos to Metro for having this person working with you. read more