Came to this metro the other day because I was trying to get my grandmother a new number to give…read moreher some peace of mind about a certain situation. Walked in wasn't greeted, and the two girls working inside ignored me for a good bit till the girl with the horribly grown out bleached hair rudely looked up at me and said "are you paying your bill or what," caught of guard I explained my situation and she very rudely said "you have to call 611." I kindly asked if I was able to do it in store since I was already there and she said "no you have to call 611." Annoyed I left and got in contact with 611. Wasted 2 hours working with 611 to get this problem fixed which I didn't mind because the person on the phone was way nicer than the store lady but I did have to miss something because of the time wasted. It's not my first time having an issue with this girl though. She was very rude when I tried getting my daughter a new phone for Christmas, and I understand it's the holidays it's busy but she did not help us in any way she just said we're out of iPhone 16's and completely ignored us when we asked if she could check if others stores had any in stock. I really do despise coming to this location because of her disgusting attitude

My family is a long-standing customer of MetroPCS and we will continue to be with them for the…read moremonthly price. Cell service: As long as we're in a range where our phones can reach T-mobile towers, we have no issues with the service! It's very convenient and one of the cheapest phone carriers for what you get. Store service: We usually come to this location because we've found the service is best in the area. The English and Spanish are both great and they pay great attention to the person they are currently working with. On this visit, however, I was porting my number in from another carrier and did not get very straightforward communication on the promotions available for me. The entire process took over an hour over two separate visits and the associate helping me messed up the process in the system, making me have to pay in cash. While they were apologetic, it was a little questionable for it to be difficult for an associate to set up a new individual plan... at a phone store.

I caught Siptrunk.com calling my line with bandwidth.com jamming all incoming channels. They sent…read moreemail asking me to buy more channels and said I missed 3 incoming calls. I realized after I gave this company my server IP address I got sip attacks on my server really bad. I found away to block them really good. Some time after the firewall fix they terminated my unlimited siptrunk.com account and kept the funds. I had to file dispute with my bank. This company has a freepbx routing all your accounts and the freepbx is basic not professional. They act is if they can do what ever they want to your phone line including blocking 1800 numbers. Now blocking 1800 numbers makes harder if your want to switch carriers.

streaming services are terrible. I am not able to access streaming through the xfinity app.read more

Went to this store was was very disappointed with the staff…read more They had a system down, which I understand. However, the staff decided to lock the store down and refuse any clients. There are things that can be down without a system: answer basic questions, refer to other stores, represent the brand in a positive way. However, all 4 of the staff were just on their phones and getting mad at folks trying to interact them. At least they enjoyed the easy $/hr paycheck.