TLDR: My wife and I had new patient eye exams at Sirgany and everything seemed to be fine until we both decided we did not need to buy new $800+ glasses with fancy prism lenses from them. Due to incompetence, shirking of responsibility, and shady nickel and diming, we will not be returning. I should have taken it as a hint that appointments were so much easier to get here vs. Cortland Eye Center. I can't speak to how good that place is, but it can't be any worse than Sirgany. First, during my wife's exam, Dr. Sirgany said my wife's eyes had gotten slightly worse, yet the prescription we received showed a dramatic improvement in one eye. Hmm... After multiple attempts to brush away our concerns without listening to details and just saying "improvements happen sometimes," the staff FINALLY talked to the doctor, who admitted his mistake. I would have had no problem with this, as it was simply a 0 where a 1 should have been. Not an enormous deal. It was the multiple phone and in-person conversations with staff who were unwilling to even fathom a mistake had happened that were the bigger problem. Had I not been persistent, my wife would have ended up paying for glasses with the wrong prescription. We're not done yet, though! A couple weeks later we both received bills from their office for co-pays. That's weird... My insurance specifically says that a routine eye exam is fully covered. Well, because we both simply mentioned symptoms that either a) do not affect our vision or b) are incredibly common with no clear links to our vision, they submitted diagnostic codes for these "health issues" to my insurance company. This changed our appointments from a routine exam to a clinical/specialist visit, incurring a co-pay charge. There was no discussion from the doctor that this was happening either. The insurance company said all Sirgany had to do was submit a corrected claim with routine codes (like they should've done in the first place). They refused. I've always been open with my doctors during checkups, discussing potential problem areas, and I have never been charged a co-pay for routine visits. I guess we should've kept our mouths shut with the Sirgany office. read more

Sirgany eyecare is in my opinion, by far the best Optometry practice in the area. It's no wonder they have clients that travel so far just to come here. The office is very modern and spacious. At least 3 staff members greeted us as soon as we got there for our apt today. We had virtually no wait time. I was still filling out paperwork while they brought my 3 kids back to get started with their exams. We were seen by the Optician first and then by Dr Sirgany for our exams. There is no Doctor who is better with kids than Dr Sirgany! He had my kids laughing and engaged the whole time. He kept it moving at a good pace but took plenty of time to answer their questions (they have a lot)! He shared some fun educational things with them and talked with them about how our eyes work. Regarding my exam, he reviewed my pics and chart with me and talked me through my options, what he recommends and why. I didn't feel rushed at all. Dr Sirgany is wonderful with questions and gives his full attention to his patients. They are extremely thorough and have cutting edge technology in the office. They have tons of brand new frames (sunglasses too) in the front to choose from. Victoria stayed with me and helped me choose what was best for me which was great because I would have been lost on my own. Its hard to find a Doctor's office with great staff and great Doctors but this place definitely has it. They do stay very busy (easy to see why) so be sure to make an apt in advance. We have found our family Optometry practice at Sirgany Eyecare and have no interest looking anywhere else! read more

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very expensive, and not very informative to a new eye wear client. no one asked me what I did for a living and how the eye wear would be used. over 1000 for 2 pair of glasses, can't wear one of them. the strength on the second too strong. not very helpful read more

We love Sirgany. The staff is so polite and kind. They are so accommodating to my children. Even took over an hour sitting with my autistic son when he was young and afraid, showing him the science behind every tool. He now can go to in the rooms alone with no fear. I would HIGHLY recommend them to anyone who may have a fear. read more

This place is so modern, it's the best looking eye care facility that I've ever been to. They also have a wide selection of good looking glasses. Along with that, the woman who helped me was super welcoming and friendly. She helped me find the perfect pair and was so kind. I'll definitely be back when I need another pair of glasses read more

I had an appointment with your company back in November because I was experiencing blurriness and halos.. I had called ahead and asked how much it would be, I wanted to make sure my prescription was correct. I was told it would be $50. I then received a bill for $180. Shame on you first off. You sent my account to collections and my calls to your billing department Marta went unreturned. Secondly, I went to another eye doctor and was told I have astygmatism, that your exam missed. Seriously? I am on a very strict budget and you charge me 4 times what I was told the appointment would be, and don't even catch what the problem is? I have called your office manager/billing department Marta several times to request a refund and have not gotten any response. Not a single one of my phone calls has been returned. I am ashamed to have been a client and will be telling everyone I know to avoid Sirgany eyecare at all costs. What a ripoff. I am writing to request you refund my money as I am an incredibly dissatisfied customer. I intend to write to the BBB if I do not receive a response and a refund. Shame on you as a local hometown provider to provide such shitty service and even worse customer service. I will never again be a client and will make sure to publicize my experiences with your shitty services. read more