Sixt Rent A Car

Horrible experience. Our car broke down 10 minutes after we got it, in the middle of the road…read more Meanwhile cars are going 60-70mph on this road and we have kids in the car. No one came to help us after 2 hours, and the sheriff ended up towing the car. Horrible, horrible service and ABSOLUTELY would not use again. 12 hours later- we've talked to 20 different people, telling them the same story over and over, and we still have no replacement car for our trip. Customer service is no help and all they care about is getting the car that broke down back from the sheriff department, rather than helping us get a replacement. Ridiculous, and has wasted a day of our vacation.

Awful experience here. Complete amateur hour. Booked a reservation for an executive rental as an…read moreEmerald status. They had no cars of that class available and then tried to "upgrade" me into something I didn't want. When I again requested what I had reserved, they acted as if I was being unreasonable. Just be warned: if you're flying here on business, and expect an executive level car to be available, you'll likely be disappointed as their stock seemed very thin to begin with. Moreover, they did not honor or properly set aside their reservations. I expected much, much better from National.

Car broke down in the middle of the road! National was NO help!

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Enterprise Rent-A-Car

3.4(203 reviews)

I was not the renter. Initially we had a car with battery issues. I'll let the renter add his…read morereview. In the course of Enterprise getting us a new car, we left some belongings in the towed vehicle. Once we contacted lost and found, things were great. Cynthia at lost and found got right on it. It was complicated because the car was towed without keys. She went the extra mile to recover our items and promptly fedexed them to us. Cynthia E. At Fort Myers Southwest Florida did a great job.

I have rented from Enterprise for over 20 years using a negotiated corporate rate. I rarely have…read moreissues. This (RSW) Fort Myers location used to be my favorite. Not anymore. I reserved and paid for a full size vehicle under my corporate contract. When I arrived, the employee on duty showed me the only "full size" car available. A Nissan Versa. I asked if the Nissan Versa was considered a full size. He said yes. I asked again, are you sure? He repeated yes. I knew a Nissan Versa was not a full size car, as it felt extremely small. I once again stepped out of the vehicle and directly asked if a Nissan Versa is considered full size. He insisted it was. Before leaving with the vehicle, I checked Google, specifically to the rental class with Enterprise. As expected, the Nissan Versa is classified as a subcompact. At that point, I was extremely frustrated. This was not confusion. This was a clear misrepresentation of the vehicle class. I asked to speak with a manager. That did not happen but then he asked me what kind of car I wanted. I made it clear I wanted exactly what I paid for. No upgrade. No downgrade. No excuses. Getting what you pay for should be the minimum standard. Eventually, a female employee approached me. I explained the situation. She apologized and handled the interaction professionally. I appreciate her effort, but the damage was already done. I understand how rental locations operate. I understand quotas, ratings, and long term rentals with 30 day review cycles. None of that excuses misleading a customer. This experience crossed a line. I will not return to this location. As a consumer, verify what you are given. Do not accept false answers. Make sure you receive the vehicle class you paid for.

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Alamo Rent A Car

3.7(184 reviews)

Almost a year later, still the worst auto-rental place in the history of ever. As Sir Charles would…read moresay, "Trrrble, trrrble, trrrrble." Stay as far away from Alamo as you can, unless of course you are looking for awful, deceitful service.

Alamo is the bomb! Easy check in and a variety of cars to choose from. Friendly employees who help…read moreyou out.

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Hertz Rent A Car

2.1(242 reviews)

We had a perfectly fine experience picking up our car. I made an online reservation. The only thing…read morewas that AA changed the departure and arrival time of our flight so we arrived much earlier than originally planned. The online system would not let me change the pickup time to reflect our new arrival time. So, I was afraid our car would not be ready. However, we departed RSW airport, walked across the street, found Hertz, and saw my name on the board. We found our row for Gold members and found a car. It was a Kia SUV with 50,000 miles and had a lot of Knicks and knocks, but nothing major. The whole process took just a few minutes to the exit. We'll see how the return goes and if they try to charge me for all the dents, but I am hopeful so far.

!!! LOOK OUT !!!…read more STAY with your returned vehicle until a rep comes over and check it out. I left with out getting a receipt, next thing I know they back charging me $400.00 smoking cleaning. I DON'T EVEN SMOKE

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Avis Rent A Car

1.6(148 reviews)

Dropped off my rental car here. This was not the location where I rented it, so I can't speak for…read morethat portion. The employee was working very hard to get to everyone that was dropping off. He made an effort to say hello, smile at me, and say he would be around shortly to get my rental returned. When he returned, we exchanged a few words about the cold weather while he checked the car and gas level etc. He said my receipt would be emailed to me. My receipt was received in less than an hour- probably sooner than that, but that's when I checked. The receipt was correct with no surprise charges. The return area has markings on the ground that you can follow to get to the terminal. There are all signs that point how to get to the terminal de the rental return area. I found the terminal with ease despite the construction going on. Rental return process was smooth and efficient. Thank you.

Do I want to review Avis-RSW? No. But I will record my impressions, for whatever little they may be…read moreworth. The app was great, no problems reserving a vehicle. Before I showed up, I was able to see the exact vehicle chosen for me, and in which parking space to find it. It was a white Bronco, not my first choice, but also not a bad choice. Before we started up, we took photos from several angles, including a BIG ding put there previously. No one seemed interested in adding a damage note in the record, not the staffer manning the garage booth, not the staffer checking my ID at the exit, and not the staffer who checked us in upon return. "Your photo is the best thing to have" was the main message I could elicit. I enjoyed driving the vehicle, and no post-rental hassles, so far.

Avis Preferred Section

Penny test on tread. If you can see Lincoln's head the tread depth is less that 2/32 and tires need to be replaced

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And my cars ready!

Budget

1.6(155 reviews)

When we arrived at the rental car area at RSW, I was surprised to see a massively long line leading…read moreto the Budget/Avis counter. (There were no lines at any of the other rental car counters.) Nate and I had reserved a vehicle via Costco rental cars prior to our trip, so we figured we just had to wait. It took us just over an hour of standing in line to get up to the counter. While we were waiting, we heard other people looking for other cars from the other companies, but everyone was sold out. An employee did come out and announced that if you had a reservation, they had a car for you. But if you didn't make a reservation ahead of time, you were out of luck. They also told us that if you signed up for the Fastbreak program while in line, you wouldn't be able to use it that day (to skip the line). Needless to say, people were visibly annoyed. When we finally got to the counter, we were asked if we wanted an EV or a pickup truck... neither of which was what we reserved online. Oh well, we went with the Mach E which was very fun to drive. We didn't end up charging it at all while we were visiting and returned it with about 40% charge since we didn't find many compatible charging stations near where we were staying. Returning the car was much quicker and smoother, thankfully. We just drove in to the garage and gave the keys to an employee who was waiting. I just didn't love having to stand in line for over an hour to get our vehicle, which seems to be the normal experience based on the other reviews.

Not the experience I expected and to be honest had more to do with vehicle itself. Looking at the…read moredoor stickers looks like this car is well over 4 years old and given it is a rental car they get put through the wringer. Car was pretty beat and had definitely seen better days and I had rented a luxury vehicle which this was far from a luxury vehicle. Maybe back in the day it was but given current condition it was not. The interior in many places was peeling. Car was dirty and just felt gross to sit in seat. Loved getting to drive a Tesla after renting a couple of years ago a Polestar but would have been nice knowing this was my first time renting a Tesla to explain things. Agent indicated keys were in cup holder... The "keys" as she called it was a black credit card that was in the side of the black center console which took me in a not a well lite garage forever to find. No idea or instruction on where to put credit card to even start the car which was fun. About the time I got the hang of everything it was time to return rental

Over an hour line!

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Interior

Alamo Rent a Car

4.4(11 reviews)

Long lines and confusing check in Easy reservations on line…read morebut long line outside of terminal when getting the car Plan an extra 30 minutes Not enough staff Paper work issues when finding my car

I wasn't going to write this review because in the end, Alamo dropped their claim against me…read more However, after talking with a neighbor, the same incident happened to him in another city. Rather than go through the entire ordeal I'll simply offer the following advice: Generally Alamo doesn't take you to a car and go over the exterior for damage. Your contract says, "if you see damage on your auto, it's your responsibility to go find the rental agent and ask to have it placed on your rental document", not verbatim but close. It was a long walk back to the counter so my brilliant daughter suggested I video tape the exterior just in case which I did. I'm sure you can sense where this all led to on my return. Thankfully I had the vido and Alamo dropped the claim. I strongly urge you to video your rental even if it's inspected by an agent. Also, do the same with your mileage. Trust me, it will pay off. Not just Alamo, but all rental companies.

[Destination: Beach]

Waiting for car

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Outside

Dollar Car Rental

1.6(103 reviews)

Canceled my car rental because they said no ac in a ev car ... That I signed up for as a promotion…read more In Florida AC is an added item? Found this so I am assuming this is a scam. They took a $100 deposit when I cancelled after confirming online full deposit to be returned! What a scam!!

This review is for the Dollar/Hertz rental desk at the Fort Myers, FL Airport…read more Summary-poor (no!!!) customer service; bait and switch scheme used on us. No apologies/ no attempt to rectify the situation/ no concern for their customers situation whatsoever. SHAME ON YOU DOLLAR CAR RENTAL!!!!!!!! When we got to the counter, they surprisingly told us that our car would be an electric vehicle, instead of a gas powered vehicle that we ordered online. We have never used an electric vehicle, and don't know how/when/where to charge one, so we asked to have a gas powered vehicle instead. They said they could only do the exchange with an additional charge, which was quite pricey. This resulted in our paying several hundred dollars extra. What happened to us amounts to a "bait and switch scheme" that you should know about, because they are likely to try it on you too!!! We had no recourse at this point in the day, as it was too late in the evening to find another rental company. When we tried to rectify the situation, their app didn't work, no one answered the main phone line, and they said the manager wasn't available. If you do use Dollar, I suggest you have a pre-printed copy (on paper) of your order, in case you need to show proof of what you ordered when you get up to the counter. Also, this review is only for the Dollar car rental at the Fort Myers airport; we often use Dollar and other car rental agencies elsewhere with no problems.

The enormous line at midnight of Thrifty/dollar ... An hour to get a rental car at this place

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All the other companies short lines....

Thrifty Rent A Car

1.6(127 reviews)

0.0 mi

Bad customer service and bogus charges. How do you charge me $150 for a full tank of gas when the…read morevehicle was on empty when we rented it?. The rudeness and attitude of the lady at the counter was enough for me not to go back to this location.

Easy rental. Got to skip the counter with the "skip the counter" pre check. Landed at the airport…read more Had to ask someone where the spot XXX was. (Signs for all the rental agencies would be helpful). Clean car. No issues. Full tank. Returned with no issues. Fastest I've been out of an airport with a rental car.