PRE-PAID FUEL IS A MONEY GRABBING SCAM- DO NOT CHOOSE! Outside most Sixt centres there are petrol stations, so it'll be very easy to find one and refuel before you return the vehicle you hired. However, they don't tell you this when they tout the benefits of pre-paying (including low stress and no hassle) and conveniently miss out that you won't get money back for anything you don't use).
So, we hired a van and opted in for the pre-paid fuel, which totalled £116. When we returned the van we had used less than half so I called and asked about a refund, which I was told was possible, all I had to do was email.
When I emailed I was told there was a service fee and refuelling fee which would total more than the amount we would be given (so over £58).
This amount is disgusting, especially as we saw an employee drive the van we'd hired out of the centre, across the road to the petrol station, and refill it in about 5 minutes. Clearly nothing but a money grab and ridiculous that you can't get anything back, even if you barely used anything. read more