First of all the owner, Ray, is an excellent mechanic. His prices are excellent. His service is…read moreabove and beyond the call of duty. He makes sure his customers are taken care of on every level. Can't say enough good things about this guy

From the owner: Locally-Owned, Locally-Operated,read more

Said what they do and did what they said. Quality workmanship and customer service. Quick to…read morerespond to questions along with follow up pictures to go with the answers. Without asking, they keep you up to date on installation progress with pictures. Start to finish perfectly executed and on schedule. I wish all businesses ran like this one. They take justified pride in what they do, and it most definitely shows. Above, was the more succinct "30,000 foot" view of our experience. Below, is a more detailed view of our experience for those who may be interested. We were looking for a flat tow hitch to pull our Jeep behind our class A motorhome. Stacy kindly greeted me and introduced me to Ryan. Ryan walked through some scenarios and asked questions to determine what was most important to me. I was looking for strength, durability, and simplicity. He walked me though options to accomplish that. He had Tai show me a couple hitch designs and how they operate. We got the heavy-duty Blue Ox hitch and the integral Demco braking system permanently mounted in the Jeep. No separate braking unit/machine to put on the floor behind the brake pedal to attach and adjust, as well as take back out, and stow every time. With the Demco system, we just flip a switch on a box under the dash to activate or disconnect the tow braking system. That's it...done. It is more money, but considering the reliability, simplicity, and particularly the speed of set-up/tear down it brings to the table, it is well worth the extra cost to us. Not that it was that much more in the scheme of things. We scheduled the installation. Everything was like clockwork to the proposed schedule. We took the Jeep in 1st. After a couple days we took the motorhome in. The next day everything was done, ready for training, and pickup. Tai did an outstanding job training us the proper steps for coupling and uncoupling the hitch, as well as, putting the Jeep in the correct state to safely tow it. That was more involved than I anticipated. Incorrectly doing a step can damage the vehicle. But don't worry. They give you a comprehensive check sheet for the coupling, uncoupling, and vehicle set up procedure. If you just follow that step by step, you will have no problem. We are laminating it and will keep in the motorhome with the hitch components. I also scanned it as a pdf file in my phone. I like having the checklist as this is nothing you want to be complacent with. Missing a detail can damage your vehicle(s), create a dangerous situation and potentially be fatal for people that happen to be near a failure on the highway. Aren't you glad pilots always use preflight checklists no matter how experienced they are? ;) Tai also took us through some "what if or might happen" scenarios that did not happen during our training. He told us how to address them IF they arise. Coincidently, one happened when we went to uncouple when we got home. We knew what to do to easily overcome the minor intermittent obstacle. By covering that, it saved us from making SOS phone call to them. They know what they are doing. Then once assured the training was done and understood, Tai rode along with us on a test ride to be sure we were comfortable with the operation and handling. Quite frankly, if it were not for the rear-view camera, I wouldn't even know the Jeep was back there. The Jeep tracks exactly the path the motorhome took around corners. All worked perfectly. My review is perhaps verbose. But you were forewarned after the 1st paragraph which was a delightfully concise general overview. You could have stopped there. But apparently you didn't and I am not sorry. I felt it was worth my time, as it was earned, to detail our experience and how satisfied we are with Dan's Hitch and Service Center. Hopefully this review was worth your time reading and helpful in your pursuit. Thanks!

So a spur of the moment trip to pick up a trailer my boss Juan at the auction, turned into an…read moreabsolute horror. I was stuck in Elkhart for about two days when The was supposed to be just a turnaround. Everyone I talked to recommended Dans. After getting the cold shoulder pretty much everywhere I looked. I called Dan's mind you I was 25 minutes away and I called it about 11 AM on Saturday. They close at noon. I spoke to Ryan who I believe is a customer service manager, possibly or the shop manager Ryan did not hesitate to tell me to come by the sooner the better and that he could get me taken care of, even though they would be closing in less than a half an hour after I would be arriving Curtis the amazing technician who offered to stay late to make sure I was taken care of provided me with every detail and answer to every question I had and Ryan did the same as well along with sending me pictures of the process throughout. I cannot recommend these guys in this establishment more. I wish I could give 10 stars. They know what they're talking about. They do a great job and they are truly professionals. Thank you for going above and beyond Curtis and Ryan. I can't thank you enough.

They were extremely helpful when my husband's car broke down. They were at the car within 30 min of…read moreme calling to have it towed. They were kind and understanding on the phone and in person! They even worked with me on the price of the tow! So wonderful!

J&M Towing is the best! We own an auto repair shop and J&M is the only tow service we recommend…read more They take great care of our customers, their vehicles and us, and their prices are very reasonable. When you call you get to talk with Tyana and she is amazing. She is awesome to deal with and very nice. You just can't ask for a better tow company!!! Thank you J&M!!!

great folks to buy a car from very friendly and courtei hous. i highly recommend that you stop in…read moreand see them, if you are in the market for a automobile, or a truck or rv

Stopped in to look at a nice looking car on their lot . I was ignored in the showroom , to be fair…read morethey were busy but they made no attempt to acknowledge me . I was ok with this as kind of got a 'slimy' feeling about them . Just a hunch or feeling but you have to trust those sometimes.

I would never recommend this place to no one!!! I was referred to them from a great friend who has…read morebrought Sal the so called owner nine plus years of great business and I was one of them to only give me a lemon and they knew that I tried so many times to contact the same owner who took most of my money and told me if I ever needed something just communicate that's a complete joke my vehicle needs so much work I paid it off and for them to not even have my title ready because they didn't think I was coming to get it this place is just like the dad off the movie Matilda Runnnnn

"Highly Recommend! " They were great to work with and really went above and beyond to secure our…read moredesired car and ensure top quality. They also kept us well informed along the way about timing and next steps. It was a pleasure working with them and I would highly recommend them. ¡Muy recomendable! "Fue fantástico trabajar con ellos y realmente hicieron todo lo posible para asegurar el automóvil que deseamos y garantizar la máxima calidad. También nos mantuvieron bien informados sobre el tiempo y los próximos pasos. Fue un placer trabajar con ellos y los recomendaría ampliamente