Great one stop shopping experience. With wide selections and great helpful staff…read more Clean place Organized and easy to shop

Just left this store. The girl stocking shoes was very rude. I was looking at shoes that were on a…read morerack and she came to me said "excuse me" ripped off the sticker that was on the shoes I had. I told her "oh sorry about that" she replied with a tone saying "it's fine". The vibe I got from her was extremely negative. It did seem like she was some type of manager, the way she was working trying to get something done and not giving customer service. I work in customer service as a store manager, that type of customer service will scare away customers, and is a huge No no for me. I would rather go to the store with less shoes. The only person that greeted and gave great customer service was the cashier.

I left this store feeling completely taken advantage of…read more I purchased two pairs of Crocs and was told there was a promotion for $10 off a purchase of $75 or more. During checkout, the associate Fernando repeatedly pressured me to add a shoe care product, insisting that I needed it in order to qualify for the discount. Even after I declined multiple times, insisting the amount before tax surely exceeded the threshold of $75, he continued pushing the item and eventually added it to the transaction. When I got home and reviewed my receipt, I discovered that the two pairs of shoes alone in fact already exceeded the $75 requirement before tax. In other words, I already qualified for the promotion and did not need the additional product at all. To make matters worse, I was also charged for a reusable bag that I never requested. My husband returned to the store to address the issue and was told that the promotion doesn't properly work in their system unless customers spend more than the advertised amount. The employee also stated that this has been happening for a long time. While my husband was addressing the transaction, he observed other customers being encouraged to add items to their purchases as well and they began to question their transactions! This wasn't a misunderstanding. I specifically declined the extra product, questioned the pricing, and was still persuaded into purchasing something I didn't need based on information that turned out to be inaccurate. The amount of money isn't what bothers me most. What bothers me is feeling taken advantage of. Customers should not have to double-check whether they're being told the truth about a promotion, and they certainly shouldn't be charged for items they didn't ask for. I've already contacted Crocs customer service and filed a complaint. I hope this is taken seriously because no customer should leave a store feeling deceived after making a purchase.

I came in looking at ugly shoes! And walked out with woody crocs!!! The guys are awesome specially…read moreFernando!!!

Very friendly staff. Shout out to Peter, for helping me get some price adjustments. Smooth easy…read moretransaction. Thank you Peter !

Old Navy is always convenient and affordable…read more This location has plenty of parking and an easy access location. It's set up like a typical Old Navy with plenty of options for clothing with affordable prices. The service here is attentive and friendly. They typically have a great selection of common sizes and switch up the apparel throughout the year. The restrooms and interior are well kept. If you're looking for affordable apparel, this is your place.

Usually when I shop here there is a coupon available so I get you in more savings on the already…read moregood prices. The last few trips I got Adidas slide slippers and ski gear. There's always good shoes on sale good deals on Pickleball equipment and of course ski equipment and conveniently located around the LA area. Of course I'll always be back to big five.

Went in on this heavy rainy day. And the Lady that was at the counter is so nice and helpful. Not…read moreto mention professional as well. She helped me out with a little confusion i had. I appreciate that. And walked out very happy! Thanks to the employee i should of asked her for her name she really helped me out with the item i was looking for. They have alot of deals and sales so im for sure going back! Saw other items that caught my eye. Thanks see you guys soon

This is a very large, clean, well-stocked, and well-managed store…read more Sales representative Sylvia is AWESOME! During my recent visit, she was very friendly, welcoming, helpful, and a true professional. I wanted a pair of Cole Hahn shoes I saw on display. Unfortunately, my size (13) was not available in the store. Prices here are very reasonable, and customers can expect to find a mix of name-brand and off-brand shoes. I was truly satisfied with my shopping experience. Sylvia went out of her way to locate exactly what I wanted and placed an order for me. The shoes will be delivered to my home free of charge in a matter of days.

Came in to look for flats, but I didn't see many options in the clearance section. They still have…read morea lot of other shoes to choose from though. They have 60% off yellow tags right now. Not a big selection for those though. Friendly staff. They allowed me to put a pair of shoes on hold so I can come back for it later on the same day or next day. Love their rewards system. I love being able to donate shoes and earn points!

Came for a quick swap and the customer service was impeccable. Whoever worked the closing shift…read moretoday thank you for your assistance. I normally never shop here but the new Mickey merch had me coming in. I had to swap sizes and I was in and out quickly all because the customer service was on point. In a market where online shipping is preferred this customer service keeps us consumers shopping in person.

I can usually find what I need at shoe palace but today I had the pleasure of being helped by…read moreSYRIAN. It's rare when you can have someone really help you and meet you at your level of necessity like she did. She engaged and I felt very comfortable taking my time and asking the questions I had without being rushed or like I was a nuisance. She had what I wish everyone in retail sales had, relatability and confidence. Syrian you are top tier and will go far in life with your great outlook and personality.

Went shopping for my sons birthday, and wow! Before walking in I was a little overwhelmed--first…read moretime walking in without my son--I didn't think I fit the crowd! Jackie!!!! Her kind smile calmed my nerves almost instantly and she was able to get me set with my son's gift. I even was able to pick something up for my niece! Truly her charisma made my experience, I love that girl!! My son loves his shoes and I can't wait to see my nieces reaction as well. Personally, I love the shoes...but I love Jackie more!!!!!!

The West Covina store really went above and beyond to accommodate my online purchase, that was…read morelater canceled. I placed an order for a shoe that I really loved that eventually was out of stock in my size online. The associate Alexis understood how much I liked the shoe and searched for the shoe at other store locations, were she eventually found it in Hawaii and told me that they were going to ship it to West Covina location; however, a few days later the the Hawaii location told her it was too much to ship, so she took it upon her self to find another store that had my size and eventually received the shoes at their location a couple days later. When picking up the shoe we were helped out by Charles who also had great customer service just like Alexis. I felt that all the store team members were very helpful and kind. I would truly recommend going to this location.

Fast and easy. Im just glad they always have my brand Wolverines Industrial shoe truck is really…read moreclose to my job and they show up with the shoe truck. Saves the trip lol

The staff was amazing, Joe Ramirez was able to find me the right fit. Used there scanner to learn…read moreI've been using the wrong size, Sandra there pedorthist was even able to help me get fitted for an insole. Can't imagine using a different insole