I was visiting from the states and mentioned to my friend I was thinking of getting Birkenstocks…read more She mentioned she had a great recommendation for a store with expertise in Birkenstock and that she could use a new pair herself, so we paid a visit to The First Step. Peter was incredibly knowledgeable and helpful, not just about Birkenstocks but even about feet. He made a very helpful assessment about my feet and recommended both the size and style that would work for me, also helping me learn more about preventing some potential challenges with my toe alignment. While I didn't end up leaving with a pair, mainly because I was indecisive about the style and color, I did leave with much more knowledge about Birkenstock and what to consider about footwear that would be best for me. My friend and her partner both left with a pair and also got fantastic help to determine the right size and style. I was particularly impressed how much service they provide around repairs and care. It's very rare to find a business with such personal service but also a mind for sustainability and quality. Highly recommend The First Step!

This was my first purchase of Birkenstocks. My chiropodist recommended this store. I called, left a…read moremessage and received a call back within 10 minutes from Peter. I made an appointment. Well, this was quite a wonderful experience to be properly fitted with genuine good old fashioned service. No rush, no pressure sales just the best quality and service that I have ever experience purchasing footwear in 65 years. I will not go anywhere else.

I have been a huge fan of Skechers for years. I love how comfortable all my shoes are from this…read morebrand. I don't have to break them in. They are comfortable out of the box. My friend needed a pair of sneakers. This past Sunday, we went to this outlet store at Heartland. I wear a woman's size 11. It's another reason why I love Skechers. I can buy shoes that look good without having to dip into the men's shoe section. My friend and I found a pair of runners that she liked. I spotted her size 8.5 box on the very top shelf. We got one of the staff members to climb the ladder to fetch it. The good news was that the pair for her nicely. She wasn't loving them, so she put the back. I recently got a new pair of sneakers with the comfortable memory foam and yoga fit around you feet. They are incredibly comfy and lightweight. I got them in a blue ombré. So beautiful and functional. If you have never owned a pair of Skechers, you are missing out on casual comfort. Your feet will thank you! (58)

They currently have a 40% off sale which means most of their shoes are $100 now. They were busy but…read morethe staff was very friendly and helpful regardless. I was not sure about my purchase but they pointed out that as long as I don't wear it outdoors or have any damage to it, they have a 60 day return policy. No worries for buyers remorse here!

If you're a fan of Rockport shoes and are looking for the latest in comfort and design head here!…read moreWe were lucky that someone was passing out coupons on the street outside the Eaton Ctr, otherwise we wouldn't have known it was there. They had adorable wedge sandals in a variety of colors and they were pleasingly comfortable as Rockport's always are. My husband ended up with a great funky pair of leather slip ons.

I love love love the shoes from this place! It's comfortable, practical and durable. I have very…read moresmall feet (size 5) and it's hard for me to find something that fits. Departments stores sizes sometimes start at 6 or even if they have 5, they'll be sold out. So, thank you! I love how they have the half sizes too, cause I like the teensy bit of space that size 5.5 provides me. Their shoes are very practical in that anyone can wear them, you won't be sore after an hour - perfect for work. And thanks for making your boots waterproof. I just wish they made more styles per season. They usually have about 20-25 styles for the season, and that's not enough selection for me. I also wish their customer service was a bit more helpful, because the last time I called to check the status of my shipment, she said she had to call me back before giving me an answer... by the time she called back, I had already tracked it down myself by going through the local Canada Post. But I'd always come back because their products are excellent.

Good quality of shoes , I always buy on sale some of the items you can not find in other storesread more

My mother has tried to return a pair of shoes purchased a this location. She has been a customer…read morefor 10 years. They know that she bought the shoes here and they are faulty. They are refusing to exchange her faulty unworn shoes for new ones. She is 67 years old and deserves to be treated like a real customer. I find this offensive and hurtful. She is very upset with this treatment. She doesn't have a receipt but the fact is the shoes are faulty. Companies that want to retain customers should spend more time thinking about them than the bottom line. WIll never go here again and will tell everyone I meet about how my mother was treated by these people. Very disappointed.

If you know me fairly well, you'll know that I like wearing sandals in the summertime. I will wear…read morethem as long as I can into autumn until it's too cold or I get weird looks from people who have pulled out their Ugg boots when the temperature is still above freezing. I tend to wear Birkenstocks. However, my favourite sandal brand is Naot. The brand hails from Israel. They are equally as comfortable. However, you don't need to break into your sandals like you do with Birkenstocks. The other cool thing about Naot footwear is that they last for years. The quality is superb. It's the main reason why I haven't been back to this store in years. My purchases a few years go keep going and going. I passed by Naot Footwear and was so happy to see it from afar. I own a pair of leather slider sandals. They are comfortable. I wore them whenever I went on cruises and warmer climates (trips to Florida and California come to mind). It feels like eons since I last took a tropical vacation. The downside to this pair of slider sandals is that they don't have a backstrap. I remember walking along Steeles Avenue West near Dufferin Street with a friend. One of my sandals went flying in front of us as we were casually walking about. No one was injured. We laughed hard afterwards, though. This store is known for its seasonal sales. I hope that there's still a basement. You do get rock-bottom sales in the basement. The same friend and I went there years ago. She got six (!) pairs of footwear, including thigh-high boots. Everything was heavily discounted. To this day, she gets compliments whenever she wears them. I have a pair of ankle boots and my sandals. I absolutely love them. The other cool aspect of Naot is sizing. Women's sizes range from sizes 4 (European 35) to 11 (European 42). I am a size 11 and was in heaven seeing so many styles. I do need to drop by and check the store out the next time I'm in the neighbourhood. I would like to get a new pair of sandals with a backstrap, so I don't do my flying sandal routine again. I used to get the Naot foot cream and it was awesome! We parked in a parking lot when we were last there. Due to the Eglinton Crosstown construction project, this parking lot has disappeared. However, I saw lots of parking on Eglinton and side street parking. (183)

ordered a pair of shoes online. Got them 2 days later. I'm very happy with the quality of their…read moreshoes. They were on sale, so, a good value.

Wonderful owners who are extremely helpful, knowledgeable, give honest input and are extremely…read morepatient in helping to find the right size/fit/style. Amazing selection of high quality shoes. I've purchase leather dress shoes and Clark's originals ankle boots, my wife bought two pairs of Birkenstock sandals here as well and we're extremely happy with our purchases.

I love this place. A relaxed environment, a nice owner, and a huge selection of comfortable shoes…read more Not necessarily fashionable, but if you like Birkenstocks, clogs, Dr. Martens, All Stars or that utilitarian leather boot brand that's all the rage right now, they've got a very good collection. The reason I really love this place, though, is that they stock Birkenstock's blue arch supports. $45, and a better product than the custom arch supports people buy for hundreds of dollars. For those of you with fallen arches/flat feet & the corresponding back pain, these arch supports are blue gold.

The sole of my brand new shoes fell off. Wearing it for the first time. I bought it 3 years ago…read more The rubber disintegrated. Very disappointed!

We have been fans of Cole Haan's men shoes for over 5 years now. Combining Nike Air Technology…read moreinto Dress shoes and boots was an ingenious idea. The newly renovated store looks fantastic now. Staffs are very nice, polite and helpful. They make me feel like I can always go in and have a look, without being pressured to buy something. I just wish that with strong Canadian dollars, prices should be more competitive to US stores.