Fun fact- I was going to make this a 3 or 4 star review for two reasons. One there are no carts or…read morebags to carry anything you wanted to purchase. That seemed so inconvenient to me because i usually buy a LOT of pairs of shoes when i do go shoe shopping here. But I must say, the staff were more than happy to assist me with my pairs. I can remember Nates name and there was a young lady with a beautiful name that started with an A, that I can't remember. They made my shopping experience five star. At the register, I was a bit of a pain trying to figure out the sale amounts and ALL of the staff, to include the manager on duty were more than patient, helpful and kind. The buy one get one 50% off sale made me able to get six pairs of really nice footwear for what I would normally pay for one pair. It was a lovely experience and not for nothing, some footwear brands actually still make shoes in real quality leather. I'm old school. Pleather is cute and environmentally conscious but it does hold up. At any rate - happy shopping experience indeed and much needed.

Their return process is somewhat cumbersome, especially if you have ordered something online and…read morewant to return it to the store. Receipts for returned merchandise are hard to get.

I'm surprised to see no reviews for this popular place. I joined some friends whose kids were going…read moreoff to camp for two weeks and needed stuff...I will admit I can't remember ever shopping here. I remember years ago it was actually a bookstore and I use to come and browse while others shopped but now bookstores are either online or near a college campus...super sad. The company is actually owned by the German shoe conglomerate Deichman SE (a 6.65 billion USD company) Some of the brands that they have includes New Balance Nike Carters Minnetonka Rachel Shoes Reef Paw Patrol White Mountain Touch of Ninja Puma Saucony Sperry Tommy Bahamas The staff is are super well trained and extremely accommodating...we were able to find two pairs of shoes for the kids that not only they loved but were on sale...a win win...

First the pros: they have a great variety, in fact I found everything I was looking for. The girl…read morehelping was very sweet and found all my sizes. Now the cons: Everything I was looking for was literally price $10-$15 more than other competitive companies. I looked up the same shoes at academy, famous, and rack room and the price was $10-15 less per shoe with the competitors. When I totaled it all up I could have bought another pair of shoes for the excessive amount I was paying. Again, great variety but overpriced.

Nice place.. employees are fairly friendly... I'm guessing that this place is where all the odd…read more"name brand" shoes go to die... Lol because, at the prices that they have on there shoes... Lol they won't sell very many at all...

OH! WALKING SANDALS!…read more No, not walking sneakers, they actually had cute sandals for walking. What? I just assumed that they would have some cute sneakers along with those hideously ugly walking sneakers that first appeared almost twenty years ago. They actually had some cute and colorful leather sandals and some non-leather sandals and shoes. Unfortunately there was only one attendant in this small store and he was assisting customers so I did not have an opportunity to try on the shoes or ask questions. No problem! I'll just have to check in next time I am in the mall. They are currently having a sale on their sandals so there is no time like the present to check them out!

I had the pleasure of being assisted by Heather this evening - this was my first time buying Uggs…read moreon my own and I have never felt so well informed. She's a value to the company and I'm very happy with my purchase and the level of attention and customer service received!

It's always fun to go here! They have a lot of good shops and decor outside! They also have a cool…read morefountain that you can toss pennies in!

JCrew Factory Avenues West Cobb…read more I just want to say how much I love walking into the JCrew Factory store at The Avenues of West Cobb! Their customer service is exceptional! Their clothing fits every aspect of my family's lifestyle: for me, my husband, and two children. There a one stop shop and now closer to where I live! I didn't realize they have been open there at that location since March 2024, however I'm glad a found them! I love their clothes! Also, they always have a great sale going on! I find great quality clothing, shoes, and accessories at an affordable price!

Believe it or not - but I was born 100% female…read more I only mention it here . . . now . . because it has been called into question before because . . . well . . . because . . . there's just no easy way to say this - so here it goes: I HATE SHOPPING! I hate it with a red hot passion. I know. I know. My chick card should be revoked. But its all just too much. The undressing and re-dressing. The people standing too close to me. The random children wandering up to me and 'playing' with my purse. The finding something I love - only to discover they don't have it the color or size I want. Having said all that - I'm a simple girl with simple tastes. And I needed some new shoes. My 'go to' shoes are black flats - specifically Mary Jane style black flats. In the past 20 years - I've probably owned at least 18 pairs. My current pair had been looking pretty crappy for quite some time - and were clearly on their last legs - but yesterday - while at my contract gig - the left one started making embarrassing little 'farting' noises with every step I took. Insert blush. So now that time was of the essence - I went online and selected several pairs of shoes only to discover they didn't have them in size I needed. So I chose any size available - just to generate a 'shopping cart' - then I printed said 'shopping cart' and hot-footed it over to the Famous Footwear Dallas Hwy location. It's spring break for a lot of the kids - so the place was pretty crowded. There was one young lady, Tiffany, working both the floor and the cash register. Tiffany took one look at my printed list and positively beamed at me. After that she was a site to behold - she was running around trying to find all 6 pairs of shoes on my list, while taking care of 6 different customers - yes 6 - I was there for a while and had nothing better to do but keep track. Three of the shoes I wanted were not in stock and she actually took the initiative to bring over 3 different comparable shoes for me to inspect. I know I'm gushing - but this was just such a stellar example of customer service! Not sure why she was the only person working - but she handled the situation like a true champ. She was cute, charming, funny, energetic, patient, determined - and a whole host of other adjectives I'm too tired to type. Not sure if you'll ever see this review - but if so - keep up the good work, Tiffany! You're awesome!

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

OMG!!!!!!! As a person who's job is to be a personal shopper as well as personal stylist let me…read morejust let you know that this store has everything that you could ever think of as far as clothing and footwear, I felt like I was in a wonderland great prices for upscale pieces. I love this place. It's definitely my go to, if you haven't been go now, run don't walk!

I've been coming here sporadically over the years and after what I witnessed today, I will never be…read moreback. This is one of the beauty supply stores that hates Black people that you hear about. I am always hyper aware that I am being watched fairly closely when I'm in the store but today I overheard one of the sales associates complaining about a black man that was asking for him to unlock the cage for him to buy a product and him saying it's a privilege for them to even be here and when I asked for clarification of what was meant by that comment, I was just meant with a lot of performative confusion, but needless to say, I heard what I heard and will not be back. It's really sad to know that you think so little of the people who are your main patrons and it's actually a privilege to have us as customers.

OK yelp you have the phone number wrong it's 678-695-4888. I have no idea why the store has a one…read morestar the staff is fantastic, the location is well stocked and very clean. They always have wonderful deals going on and if you want really great service go see Jacqueline she has an amazing heart and is a wonderful manager helping anybody who walks in the door!

Lazy customer service. Bearly moving dry selective greeting. Spend your money somewhere that…read moreappreciates it.

I recently went back to school shopping here with my friend and her two kids. After we hit Target,…read moreKohls and a little Ulta we decided to hit this place for shoes for the kids. I think I've been to Rack Room Shoes a few times in my lifetime. I can't remember but I thought this was a positive experience. The staff greeted us as soon as we walked in and when we told him we were looking for shoes for a growing middle schooler he immediately got to work for us. I have to say kids shoes are as expensive as adult shoes thats for sure! Luckily they had sales and we even found one on their clearance. Score! Thanks guys for the great customer service. Keep up the good work! Sorry we made a mess!

Everytime I've been in here, the selection is poor and the prices are too high. It's a large store…read moreand they have plenty of sizes, ranging from kids to adults. I go straight to the clearance, and sometimes I'll find something cute, but it's still a high price.

Fantastic help ,very knowledgeable proprietor , great result…read more Will definitely be a return customer!

Ron was so helpful and highly recommend him! - new orthotics are fabulous! Also, he took the time…read moreto properly fit my foot in a shoe - the Brooks ghost and with the new orthotics it's like walking on heaven! Thank you so much!